Clinical Compliance
Post-op series scheduling and confirmation
Tracks post-surgical rehab adherence and intervenes when patients miss PT or fall behind on home exercise compliance.
Give every patient immediate responses, no hold times, no callbacks, no overload.

Post-Op Rehab Adherence Monitor
Channel: Both. Impact: $$. Complexity: Moderate. Trigger: Patient is 1–12 weeks post-op after TKA, THA, ACL, or rotator cuff surgery and has missed two or more consecutive PT sessions or has no PT visit logged in 10+ days. EHR data required: surgery date and type, PT visit log, home exercise program assignment, and patient-reported outcome scores. Outcomes: reduce rehab drop-off by 20–35%, improve patient-reported outcome scores, reduce revision surgery risk, and support BPCI/bundled payment compliance. Tags: Clinical, Post-Op, Compliance.
Specialities:

Event-based triggers that could kick off an outbound agent:
Trigger 1
Automated text check-in
If no PT is scheduled within 48 hours, the voice agent calls to understand barriers such as transportation, pain, or cost.
Trigger 2
Barrier discovery call
If no PT is scheduled within 48 hours, the voice agent calls to understand barriers such as transportation, pain, or cost.
Trigger 3
Route support resources
Route identified barriers to transportation assistance, pain management consults, or insurance verification for PT visits.
Trigger 4
Escalate persistent gaps
Alert the surgeon’s care coordinator if the patient remains non-adherent after two outreach attempts and log barrier data for reporting.
Check the customer stories
"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."
Jenny Tuggle
Marketing and Project Manager, Ascentist Healthcare

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center

"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."
Cicely Lee
Patient Collection Specialist, Cardiovascular Consultants

Check the customer stories
"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."
Jenny Tuggle
Marketing and Project Manager, Ascentist Healthcare

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center

"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."
Cicely Lee
Patient Collection Specialist, Cardiovascular Consultants

Check the customer stories
"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."
Jenny Tuggle
Marketing and Project Manager, Ascentist Healthcare

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center

"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."
Cicely Lee
Patient Collection Specialist, Cardiovascular Consultants

Check the customer stories
"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."
Jenny Tuggle
Marketing and Project Manager, Ascentist Healthcare

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center

"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."
Cicely Lee
Patient Collection Specialist, Cardiovascular Consultants

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Products
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Use Cases
Specialties
Care Settings
© 2026 OhMD
Products
Resources
Impact
Comparisons
Use Cases
Specialties
Care Settings
© 2026 OhMD