Patient Communication AI for the Screening Volume and Surveillance Intervals of Gastroenterology

The two days before every colonoscopy generate a wave of "can I eat this" calls that staff answer one at a time.

Direct-access referrals that can't get through the phone line end up at the hospital's endoscopy center.

An empty procedure slot with an anesthesiologist standing by is among the most expensive no-shows in medicine.

Prep-line call volume and procedure-day chaos make GI front office roles hard to fill and harder to keep.

Inadequate bowel prep occurs in up to 25 percent of colonoscopies, and each one costs the practice an anesthesia slot, an endoscopy room, and a physician hour.

A patient due back in five years is a patient no recall list reliably remembers.

Direct-to-procedure referrals need screening questions answered before booking, which today means a 20-minute phone call.