OhMD Conduct is an AI agent and workflow orchestration layer. It connects patient conversations, AI agents, staff, workflows, and healthcare systems so every patient request can move through the right next steps without relying on manual coordination. It allows healthcare organizations to automate any type of workflow based on a system of triggers and actions.

AI orchestration connects patient conversations, timing, staff assignments, AI interactions, and workflow actions so patient requests can move through a defined process automatically. When used to automate workflows and close care gaps, it can reduce operational expenses and increase revenue.

Basic automation usually handles one task in one system. Conduct coordinates multiple steps across AI, staff, communication channels, and connected systems, helping the full patient request move from first contact to completion.

No. Conduct can coordinate AI agents, staff, patient communication, workflow rules, and connected systems. AI can manage routine steps, while Conduct determines what should happen next and when a human should become involved.

A workflow can begin based on patient messages, scheduled events, tags, staff or provider assignments, AI voice or chat interactions, and other supported activities from integrated systems.

Conduct can send messages, initiate AI voice or chat interactions, assign staff or providers, update tags, create notes, open or close conversations, wait for a defined period, and route the workflow based on patient responses or other conditions.

Yes. Conduct works with supported OhMD integrations and connected systems. Available triggers, actions, and workflows vary based on the systems your organization uses and the scope of the implementation.