Medication Refill
Prescription refills that don't need a callback
OhMD lets patients request a refill by text or voice at any hour, and OhMD AI collects the medication, pharmacy, and insurance details automatically before routing anything that needs clinical judgment to your team. Refill requests stop piling up in voicemail and start moving the moment they arrive.
Medication Refill
Prescription refills that don't need a callback
OhMD lets patients request a refill by text or voice at any hour, and OhMD AI collects the medication, pharmacy, and insurance details automatically before routing anything that needs clinical judgment to your team. Refill requests stop piling up in voicemail and start moving the moment they arrive.
Medication Refill
Prescription refills that don't need a callback
OhMD lets patients request a refill by text or voice at any hour, and OhMD AI collects the medication, pharmacy, and insurance details automatically before routing anything that needs clinical judgment to your team. Refill requests stop piling up in voicemail and start moving the moment they arrive.
How does OhMD handle medication refills?


Before
Refills arrive everywhere and get typed in by hand
Voicemails, portal messages, and calls all carry refill requests that someone has to listen to, read, or transcribe before anything can move forward, and urgent requests can get buried among routine ones.
After
Refill requests are captured cleanly and routed automatically
OhMD AI gathers the medication, pharmacy, and patient details in one text conversation, and OhMD's Smart Assignments routes the request straight to the pharmacy or clinical team so nothing sits in a general inbox
OhMD replaces the voicemail-and-callback cycle with a text and voice workflow that collects what your team needs upfront
Two-way SMS with patients
Voice and video calling
Voicemail transcription
Text-enabled landline
Automatic message routing
OhMD replaces the voicemail-and-callback cycle with a text and voice workflow that collects what your team needs upfront
Two-way SMS with patients
Voice and video calling
Voicemail transcription
Text-enabled landline
Automatic message routing
OhMD replaces the voicemail-and-callback cycle with a text and voice workflow that collects what your team needs upfront
Two-way SMS with patients
Voice and video calling
Voicemail transcription
Text-enabled landline
Automatic message routing
What automated refill handling changes for staff and patients
These figures come from OhMD's own product data and customer results.
67%
Reduction
Dermatology Associates of Western Connecticut saw a 67% reduction in time to resolution for refill and medication-advice cases within the first 60 days of using OhMD AI
31%
Reduction
The same practice saw a 31% reduction in nurse-line voicemails after implementing automated intake and routing
68%
Fewer
Practices using OhMD report 68% fewer staff-handled calls overall
90%
Of messages read
More than 90% of text messages are read within three minutes, making text a faster channel for refill confirmations than a callback
What automated refill handling changes for staff and patients
These figures come from OhMD's own product data and customer results.
67%
Reduction
Dermatology Associates of Western Connecticut saw a 67% reduction in time to resolution for refill and medication-advice cases within the first 60 days of using OhMD AI
31%
Reduction
The same practice saw a 31% reduction in nurse-line voicemails after implementing automated intake and routing
68%
Fewer
Practices using OhMD report 68% fewer staff-handled calls overall
90%
Of messages read
More than 90% of text messages are read within three minutes, making text a faster channel for refill confirmations than a callback
What automated refill handling changes for staff and patients
These figures come from OhMD's own product data and customer results.
67%
Reduction
Dermatology Associates of Western Connecticut saw a 67% reduction in time to resolution for refill and medication-advice cases within the first 60 days of using OhMD AI
31%
Reduction
The same practice saw a 31% reduction in nurse-line voicemails after implementing automated intake and routing
68%
Fewer
Practices using OhMD report 68% fewer staff-handled calls overall
90%
Of messages read
More than 90% of text messages are read within three minutes, making text a faster channel for refill confirmations than a callback
Discover real success stories
"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."
Jenny Tuggle
Marketing and Project Manager, Ascentist Healthcare

"Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."
Farmington Family Practice

"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Discover real success stories
"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."
Jenny Tuggle
Marketing and Project Manager, Ascentist Healthcare

"Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."
Farmington Family Practice

"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Discover real success stories
"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."
Jenny Tuggle
Marketing and Project Manager, Ascentist Healthcare

"Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."
Farmington Family Practice

"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Discover real success stories
"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."
Jenny Tuggle
Marketing and Project Manager, Ascentist Healthcare

"Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."
Farmington Family Practice

"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Getting refill automation live in three weeks
Week 1
Set-up
Platform setup, EHR integration, and mapping your current refill workflow (who receives requests, what information is required).
Step 2
Testing
OhMD AI is customized to your protocols and tested across overflow scenarios, including simultaneous calls and high-volume periods.
Step 3
Go-live
Full go-live, with the team monitoring how overflow calls are handled and adjusting routing rules as needed.
Related integrations
Related integrations
Related integrations
Common questions about medication refills on OhMD
What practices want to know before automating refill intake.
Common questions about medication refills on OhMD
What practices want to know before automating refill intake.
Hear it answer for yourself
Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.
Hear it answer for yourself
Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.
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© 2026 OhMD
Products
Resources
Impact
Comparisons
Use Cases
Specialties
Care Settings
© 2026 OhMD
Products
Resources
Impact
Comparisons
Use Cases
Specialties
Care Settings
© 2026 OhMD