How does OhMD handle medication refills?

A receptionist looks overwhelmed at the receptionist desk.
A pharmacy recieves a call for a medication refill.

Before

Refills arrive everywhere and get typed in by hand

Voicemails, portal messages, and calls all carry refill requests that someone has to listen to, read, or transcribe before anything can move forward, and urgent requests can get buried among routine ones.

After

Refill requests are captured cleanly and routed automatically

OhMD AI gathers the medication, pharmacy, and patient details in one text conversation, and OhMD's Smart Assignments routes the request straight to the pharmacy or clinical team so nothing sits in a general inbox

OhMD replaces the voicemail-and-callback cycle with a text and voice workflow that collects what your team needs upfront

Two-way SMS with patients

Voice and video calling

Voicemail transcription

Text-enabled landline

Automatic message routing

OhMD replaces the voicemail-and-callback cycle with a text and voice workflow that collects what your team needs upfront

Two-way SMS with patients

Voice and video calling

Voicemail transcription

Text-enabled landline

Automatic message routing

OhMD replaces the voicemail-and-callback cycle with a text and voice workflow that collects what your team needs upfront

Two-way SMS with patients

Voice and video calling

Voicemail transcription

Text-enabled landline

Automatic message routing

What automated refill handling changes for staff and patients

These figures come from OhMD's own product data and customer results.

67%

Reduction

Dermatology Associates of Western Connecticut saw a 67% reduction in time to resolution for refill and medication-advice cases within the first 60 days of using OhMD AI

31%

Reduction

The same practice saw a 31% reduction in nurse-line voicemails after implementing automated intake and routing

68%

Fewer

Practices using OhMD report 68% fewer staff-handled calls overall

90%

Of messages read

More than 90% of text messages are read within three minutes, making text a faster channel for refill confirmations than a callback

What automated refill handling changes for staff and patients

These figures come from OhMD's own product data and customer results.

67%

Reduction

Dermatology Associates of Western Connecticut saw a 67% reduction in time to resolution for refill and medication-advice cases within the first 60 days of using OhMD AI

31%

Reduction

The same practice saw a 31% reduction in nurse-line voicemails after implementing automated intake and routing

68%

Fewer

Practices using OhMD report 68% fewer staff-handled calls overall

90%

Of messages read

More than 90% of text messages are read within three minutes, making text a faster channel for refill confirmations than a callback

What automated refill handling changes for staff and patients

These figures come from OhMD's own product data and customer results.

67%

Reduction

Dermatology Associates of Western Connecticut saw a 67% reduction in time to resolution for refill and medication-advice cases within the first 60 days of using OhMD AI

31%

Reduction

The same practice saw a 31% reduction in nurse-line voicemails after implementing automated intake and routing

68%

Fewer

Practices using OhMD report 68% fewer staff-handled calls overall

90%

Of messages read

More than 90% of text messages are read within three minutes, making text a faster channel for refill confirmations than a callback

Discover real success stories

  • "Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."

    Jenny Tuggle

    Marketing and Project Manager, Ascentist Healthcare

    mother sitting next to playing child while texting her son's doctor
  • "Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."

    Farmington Family Practice

    receptionist and patient talking in busy family practice office
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."

    Jenny Tuggle

    Marketing and Project Manager, Ascentist Healthcare

    mother sitting next to playing child while texting her son's doctor
  • "Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."

    Farmington Family Practice

    receptionist and patient talking in busy family practice office
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."

    Jenny Tuggle

    Marketing and Project Manager, Ascentist Healthcare

    mother sitting next to playing child while texting her son's doctor
  • "Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."

    Farmington Family Practice

    receptionist and patient talking in busy family practice office
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."

    Jenny Tuggle

    Marketing and Project Manager, Ascentist Healthcare

    mother sitting next to playing child while texting her son's doctor
  • "Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."

    Farmington Family Practice

    receptionist and patient talking in busy family practice office
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Getting refill automation live in three weeks

Week 1

Set-up

Platform setup, EHR integration, and mapping your current refill workflow (who receives requests, what information is required).

Step 2

Testing

OhMD AI is customized to your protocols and tested across overflow scenarios, including simultaneous calls and high-volume periods.

Step 3

Go-live

Full go-live, with the team monitoring how overflow calls are handled and adjusting routing rules as needed.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Common questions about medication refills on OhMD

What practices want to know before automating refill intake.

Does OhMD AI approve refills on its own?

What happens with urgent or unclear refill requests?

Can patients request refills after hours?

Does a refill request update our EHR?

Do patients need an app to request a refill?

How does OhMD know which team should get a refill message?

Common questions about medication refills on OhMD

What practices want to know before automating refill intake.

Does OhMD AI approve refills on its own?

What happens with urgent or unclear refill requests?

Can patients request refills after hours?

Does a refill request update our EHR?

Do patients need an app to request a refill?

How does OhMD know which team should get a refill message?

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

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