OhMD Call-to-Text Reduces Call Volume by 50% at Farmington Family Practice

Farmington Family Practice, like many busy family practices, was seeing call volume climb to the point where it was interfering with the experience they wanted to provide. Patients were frustrated by heavy reliance on phone calls, long waits, and repeated rounds of phone tag. Compounding the problem, the practice lacked a reliable answering machine or voicemail setup, meaning callers with non-urgent questions often had no good way to leave a message and wait for a callback.