How does OhMD handle appointment scheduling?

team of employees at call center scheduling patient appointments
woman in a cafe scheduling an appointment with her doctor

Before

The Constant Ringing

Staff is tied to phones, patients are left on hold, and voicemail boxes are full. Productivity stalls while burnout rises.

After

Seamless Digital Communication

Patient requests are handled via secure text in seconds. Your front desk stays calm, organized, and focused on in-office care.

Streamline your daily workflows and reduce front desk burden

Two-way SMS with patients

Text-enabled landline

Voice and video calling

Voicemail transcription

Website chat

Streamline your daily workflows and reduce front desk burden

Two-way SMS with patients

Text-enabled landline

Voice and video calling

Voicemail transcription

Website chat

Streamline your daily workflows and reduce front desk burden

Two-way SMS with patients

Text-enabled landline

Voice and video calling

Voicemail transcription

Website chat

What automated appointment scheduling changes for staff and patients

These figures reflect OhMD customer data when scheduling calls no longer depend on someone answering every time.

85%

Reduction

In time spent on routine patient follow-up

68%

Decrease

In daily phone traffic within the first 30 days

92%

Patient satisfaction

Rate due to faster response times

What automated appointment scheduling changes for staff and patients

These figures reflect OhMD customer data when scheduling calls no longer depend on someone answering every time.

85%

Reduction

In time spent on routine patient follow-up

68%

Decrease

In daily phone traffic within the first 30 days

92%

Patient satisfaction

Rate due to faster response times

What automated appointment scheduling changes for staff and patients

These figures reflect OhMD customer data when scheduling calls no longer depend on someone answering every time.

85%

Reduction

In time spent on routine patient follow-up

68%

Decrease

In daily phone traffic within the first 30 days

92%

Patient satisfaction

Rate due to faster response times

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    hospital
  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    hospital
  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    hospital
  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    hospital
  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.

Implementation timeline

Step 1

Custom setup

We map your current phone flow and identify where texting can replace voice calls.

Step 2

Staff training

Our team leads a 30-minute training session to get your staff comfortable with the platform.

Step 3

Go live

New communication channels. Existing practice number becomes text-enabled.

Step 4

Optimization

We review your metrics after 30 days to fine-tune your automated workflows.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Since 2016, OhMD has been a leader in HIPAA compliant texting and patient communication. Visit https://trust.ohmd.com/ to learn more.

Business Associate Agreement included

Standard BAA included in all agreements. Custom BAA included in our Enterprise package.

Enterprise-grade security and scalability

Cloud native infrastructure build for resilience and scale.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Since 2016, OhMD has been a leader in HIPAA compliant texting and patient communication. Visit https://trust.ohmd.com/ to learn more.

Business Associate Agreement included

Standard BAA included in all agreements. Custom BAA included in our Enterprise package.

Enterprise-grade security and scalability

Cloud native infrastructure build for resilience and scale.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Since 2016, OhMD has been a leader in HIPAA compliant texting and patient communication. Visit https://trust.ohmd.com/ to learn more.

Business Associate Agreement included

Standard BAA included in all agreements. Custom BAA included in our Enterprise package.

Enterprise-grade security and scalability

Cloud native infrastructure build for resilience and scale.

Have questions? We have answers.

Clear answers to your questions about automated workflows and patient care management.

How does OhMD help reduce our front desk's inbound call volume?

OhMD uses voice AI to automatically answer routine phone calls and deflect standard inquiries into text conversations. By automating tasks like appointment booking, reminders, and prescription refills, up to 68% of routine calls never even reach your front desk staff.

Is OhMD completely HIPAA-compliant for patient communication?

Yes – with the appropriate patient consent for each use case. OhMD is designed for healthcare and supports HIPAA-compliant communication across all supported channels. OhMD’s live chat is designed for healthcare use and includes encryption and secure access controls to protect patient information.

Can we use our existing practice phone number with OhMD?

Yes. OhMD allows you to text-enable your current landline or VoIP number for two-way SMS, encrypted chat, call-to-text deflection, appointment reminders, self-scheduling texts, and more.

What specific types of patient calls can the voice AI handle?

Our Voice AI, Nia, has the ability to handle a variety of tasks such as scheduling and rescheduling visits, insurance and billing questions, hours, directions, and basic info, refill requests, and after-hours inquiries. If AI cannot resolve a request, the conversation is routed to staff.

Have questions? We have answers.

Clear answers to your questions about automated workflows and patient care management.

How does OhMD help reduce our front desk's inbound call volume?

OhMD uses voice AI to automatically answer routine phone calls and deflect standard inquiries into text conversations. By automating tasks like appointment booking, reminders, and prescription refills, up to 68% of routine calls never even reach your front desk staff.

Is OhMD completely HIPAA-compliant for patient communication?

Yes – with the appropriate patient consent for each use case. OhMD is designed for healthcare and supports HIPAA-compliant communication across all supported channels. OhMD’s live chat is designed for healthcare use and includes encryption and secure access controls to protect patient information.

Can we use our existing practice phone number with OhMD?

Yes. OhMD allows you to text-enable your current landline or VoIP number for two-way SMS, encrypted chat, call-to-text deflection, appointment reminders, self-scheduling texts, and more.

What specific types of patient calls can the voice AI handle?

Our Voice AI, Nia, has the ability to handle a variety of tasks such as scheduling and rescheduling visits, insurance and billing questions, hours, directions, and basic info, refill requests, and after-hours inquiries. If AI cannot resolve a request, the conversation is routed to staff.

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Other Use Cases