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Northeastern Reproductive Medicine

Northeastern Reproductive Medicine Saves 10-15 Hours a Day and Grows Bookings 25% with OhMD

Endless phone tag and voicemail transcription were slowing down new patient onboarding and stretching staff thin. By switching to texting and video visits with OhMD, this fertility clinic saved 10 to 15 hours of staff time a day, grew consultation bookings by 25%, and kept care going even through a pandemic.

Sep 14, 2020

Numbers That Speak for Themselves

Moving away from the phone didn't just save staff time. It gave NRM the capacity to grow, support patients through a pandemic, and deliver the kind of immediate, personal care that matters most in fertility treatment.

10 to 15 hours

Staff time saved per day

With 5 minutes saved on each patient interaction and dozens of interactions daily, NRM recovered 10 to 15 hours of staff time every day

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25%

Increase in consultation bookings

Even during the early days of COVID-19, consultation bookings grew by 25% thanks to faster, more reliable patient communication

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75 minutes per nurse

Voicemail and Follow-Up Time Eliminated

Nurses previously spent 45 minutes listening to voicemails and 30 minutes on follow-up calls per patient, time now freed up entirely by texting

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Challenge

Phone Tag Was Slowing Down Growth and Care

In 2019, Northeastern Reproductive Medicine was so bogged down by phone calls that staff struggled to onboard new patients, let alone provide the best possible care to existing ones. Nurses spent 45 minutes a day simply listening to voicemails and another 30 minutes trying to follow up with each patient, often with little success. Even as prospective patients requested initial consultations, getting them booked was a challenge, directly limiting the clinic's ability to grow.

Solutions

Feature 1

Texting to Replace Phone Calls

From scheduling appointments to paying bills, NRM moved patient communication to text, letting staff respond within minutes instead of navigating a phone tree.

Feature 1

Video Visits for Remote Care

OhMD's video visits let NRM continue serving patients securely and remotely when COVID-19 made in-person appointments difficult.

Feature 3

One Platform, Whole Team Access

Patient inquiries flow into a single platform the entire team can access, allowing multiple staff to respond simultaneously and pick up conversations where colleagues left off.

Real world results for a high volume practice

With phone tag out of the way, NRM's staff had the time and tools to focus on what mattered most, growing the practice and supporting patients through one of the most stressful and personal processes they'd face.

25% increase

In consultation bookings, even as the pandemic began in mid-March 2020.

10 to 15 hours saved daily

In staff time, freed up by replacing phone calls with texting across dozens of daily patient interactions.

a woman texting her doctor comfortably at home

Don’t take our word for it

"Communication has never been easier and patients like the convenience as well as the prompt responses."

Sam

Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Check the customer stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center
Read story
This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development
Read story
"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute
Read story

Discover real success stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center
Read story
This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development
Read story
"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute
Read story

Discover real success stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center
Read story
This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development
Read story
"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute
Read story

Discover real success stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center
Read story
This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development
Read story
"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute
Read story

See results like these in your healthcare organization

Over 1200 clients and they all started with a demo. We'll show you what the same setup does for your call volume and schedule.

Book a demo

See results like these in your healthcare organization

Over 1200 clients and they all started with a demo. We'll show you what the same setup does for your call volume and schedule.

Book a demo

See results like these in your healthcare organization

Over 1200 clients and they all started with a demo. We'll show you what the same setup does for your call volume and schedule.

Book a demo

Northeastern Reproductive Medicine Saves 10-15 Hours a Day and Grows Bookings 25% with OhMD