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Care Gap Closure

Bring overdue patients back without a manual call list

OhMD turns your list of patients due for a screening, wellness visit, or follow-up into a targeted text campaign, so outreach happens automatically instead of one phone call at a time. Patients can confirm or schedule directly in the same text thread, closing the loop without extra staff hours.

Care Gap Closure

Bring overdue patients back without a manual call list

Care Gap Closure

Bring overdue patients back without a manual call list

How does OhMD handle care gap closure?

A receptionist is overwhelmed by call volume

A patient responds to a recall campaign via text.

Before

Recall lists sit until staff have time to call

A list of patients overdue for a mammogram, a wellness visit, or a follow-up gets pulled from the EHR, and then staff work through it one phone call at a time, often falling behind as new names get added.

After

Recall outreach goes out as soon as a patient is overdue

A recall campaign texts the group at once, patients reply directly to confirm or schedule, and staff only step in for patients who need a more personal follow-up.

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

Broadcast voice calling

Two-way SMS with patients

Team messaging

Text-enabled landline

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

Broadcast voice calling

Two-way SMS with patients

Team messaging

Text-enabled landline

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

Broadcast voice calling

Two-way SMS with patients

Team messaging

Text-enabled landline

Why texting is a stronger channel for recall outreach

These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.

98%

Read text messages

98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer

20%

Unknown phone calls answered

Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall

Source: Pew Research

68%

Fewer staff-handled calls

Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling

Why texting is a stronger channel for recall outreach

These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.

98%

Read text messages

98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer

20%

Unknown phone calls answered

Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall

Source: Pew Research

68%

Fewer staff-handled calls

Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling

Why texting is a stronger channel for recall outreach

These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.

98%

Read text messages

98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer

20%

Unknown phone calls answered

Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall

Source: Pew Research

68%

Fewer staff-handled calls

Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling

Discover real success stories

"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute
Read story
This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development
Read story
"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine
Read story

Discover real success stories

"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute
Read story
This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development
Read story
"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine
Read story

Discover real success stories

"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute
Read story
This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development
Read story
"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine
Read story

Discover real success stories

"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute
Read story
This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development
Read story
"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine
Read story

Launching recall campaigns in three weeks

Week 1

Setup

Platform and EHR integration, plus identifying your priority care gap categories (screenings, wellness visits, chronic condition follow-ups).

Week 2

Testing

Recall message templates and patient tags are built and tested, with staff trained on managing scheduling replies.

Week 3

Go-live

Full go-live, with your first recall campaign launched and reply volume monitored.

Related integrations

See all

ModMed

OhMD + ModMed: two-way patient texting for your dermatology workflow.

Veradigm

Connect patients from Veradigm to OhMD, use AI voice and text, then push chat details back to the EHR in a click.

athenahealth

Sync patients, securely communicate with them, then push the chat back to athenaOne in a click.

Related integrations

See all

ModMed

OhMD + ModMed: two-way patient texting for your dermatology workflow.

Veradigm

Connect patients from Veradigm to OhMD, use AI voice and text, then push chat details back to the EHR in a click.

athenahealth

Sync patients, securely communicate with them, then push the chat back to athenaOne in a click.

Related integrations

See all

ModMed

OhMD + ModMed: two-way patient texting for your dermatology workflow.

Veradigm

Connect patients from Veradigm to OhMD, use AI voice and text, then push chat details back to the EHR in a click.

athenahealth

Sync patients, securely communicate with them, then push the chat back to athenaOne in a click.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Since 2016, OhMD has been a leader in HIPAA compliant texting and patient communication. Visit https://trust.ohmd.com/ to learn more.

Business Associate Agreement included

Standard BAA included in all agreements. Custom BAA included in our Enterprise package.

Enterprise-grade security and scalability

Cloud native infrastructure build for resilience and scale.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Since 2016, OhMD has been a leader in HIPAA compliant texting and patient communication. Visit https://trust.ohmd.com/ to learn more.

Business Associate Agreement included

Standard BAA included in all agreements. Custom BAA included in our Enterprise package.

Enterprise-grade security and scalability

Cloud native infrastructure build for resilience and scale.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Since 2016, OhMD has been a leader in HIPAA compliant texting and patient communication. Visit https://trust.ohmd.com/ to learn more.

Business Associate Agreement included

Standard BAA included in all agreements. Custom BAA included in our Enterprise package.

Enterprise-grade security and scalability

Cloud native infrastructure build for resilience and scale.

Common questions about care gap closure on OhMD

What practices ask before launching recall and preventive care campaigns.

Where does OhMD get the list of patients with care gaps?

From your existing EHR or patient management data, based on the criteria your practice defines.

Can patients schedule directly from a recall text?

Yes. Recall messages support two-way replies, so a patient can book a visit in the same thread.

Do we need to send recall messages one at a time?

No. Broadcast messaging sends to a group of patients at once, with each patient able to reply individually.

Can we track which patients still need outreach?

Yes. Patient tagging lets staff filter and track outreach by category.

Can recall outreach be triggered automatically from our own systems?

Yes, through OhMD's API, campaigns can be triggered based on data from your systems.

Do patients need to opt in to recall texts?

Yes, with appropriate patient consent, consistent with HIPAA-compliant communication requirements.

Is recall outreach HIPAA compliant?

Yes. Messages are encrypted, logged, and covered under OhMD's BAA.

Common questions about care gap closure on OhMD

What practices ask before launching recall and preventive care campaigns.

Where does OhMD get the list of patients with care gaps?

From your existing EHR or patient management data, based on the criteria your practice defines.

Can patients schedule directly from a recall text?

Yes. Recall messages support two-way replies, so a patient can book a visit in the same thread.

Do we need to send recall messages one at a time?

No. Broadcast messaging sends to a group of patients at once, with each patient able to reply individually.

Can we track which patients still need outreach?

Yes. Patient tagging lets staff filter and track outreach by category.

Can recall outreach be triggered automatically from our own systems?

Yes, through OhMD's API, campaigns can be triggered based on data from your systems.

Do patients need to opt in to recall texts?

Yes, with appropriate patient consent, consistent with HIPAA-compliant communication requirements.

Is recall outreach HIPAA compliant?

Yes. Messages are encrypted, logged, and covered under OhMD's BAA.

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Call our AI

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Call our AI

Other Use Cases

Smart Triage

OhMD AI listens for what a patient is actually asking for, handles the routine requests directly, and flags anything that sounds clinically urgent for immediate staff attention. Your team stops spending time sorting messages and starts spending it on the conversations that need a clinician.

Smart Triage

Call Overflow

When your phones are maxed out, OhMD AI picks up the calls your team can't get to and handles the routine ones directly, instead of sending patients to voicemail or a busy tone. Staff stay focused on the patient in front of them while overflow calls still get answered on the first ring.

Call Overflow

Patient Intake

OhMD sends intake, history, and consent forms directly to a patient's phone by text, so paperwork gets completed before the visit instead of on a clipboard in the lobby. Completed forms flow straight into your EHR, giving clinicians a head start before they walk into the room.

Bring overdue patients back without a manual call list

Bring overdue patients back without a manual call list

Bring overdue patients back without a manual call list

How does OhMD handle care gap closure?

Recall lists sit until staff have time to call

Recall outreach goes out as soon as a patient is overdue

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

Why texting is a stronger channel for recall outreach

98%

20%

68%

Why texting is a stronger channel for recall outreach

98%

20%

68%

Why texting is a stronger channel for recall outreach

98%

20%

68%

Discover real success stories

"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.

"Communication has never been easier and patients like the convenience as well as the prompt responses."

Discover real success stories

"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.

"Communication has never been easier and patients like the convenience as well as the prompt responses."

Discover real success stories

Discover real success stories

"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.

"Communication has never been easier and patients like the convenience as well as the prompt responses."

Launching recall campaigns in three weeks

Setup

Testing

Go-live

Related integrations

ModMed

Veradigm

athenahealth

Related integrations

ModMed

Veradigm

athenahealth

Related integrations

ModMed

Veradigm

athenahealth

Healthcare grade security you can trust.

Healthcare grade security you can trust.

Healthcare grade security you can trust.

Common questions about care gap closure on OhMD

Common questions about care gap closure on OhMD

Hear it answer for yourself

Hear it answer for yourself

Other Use Cases

Smart Triage

Smart Triage

Call Overflow

Call Overflow

Patient Intake

Patient Intake