Care Gap Closure
Bring overdue patients back without a manual call list
OhMD turns your list of patients due for a screening, wellness visit, or follow-up into a targeted text campaign, so outreach happens automatically instead of one phone call at a time. Patients can confirm or schedule directly in the same text thread, closing the loop without extra staff hours.
Care Gap Closure
Bring overdue patients back without a manual call list
OhMD turns your list of patients due for a screening, wellness visit, or follow-up into a targeted text campaign, so outreach happens automatically instead of one phone call at a time. Patients can confirm or schedule directly in the same text thread, closing the loop without extra staff hours.
Care Gap Closure
Bring overdue patients back without a manual call list
OhMD turns your list of patients due for a screening, wellness visit, or follow-up into a targeted text campaign, so outreach happens automatically instead of one phone call at a time. Patients can confirm or schedule directly in the same text thread, closing the loop without extra staff hours.
How does OhMD handle care gap closure?


Before
Recall lists sit until staff have time to call
A list of patients overdue for a mammogram, a wellness visit, or a follow-up gets pulled from the EHR, and then staff work through it one phone call at a time, often falling behind as new names get added.
After
Recall outreach goes out as soon as a patient is overdue
A recall campaign texts the group at once, patients reply directly to confirm or schedule, and staff only step in for patients who need a more personal follow-up.
OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.
Broadcast voice calling
Two-way SMS with patients
Team messaging
Text-enabled landline
OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.
Broadcast voice calling
Two-way SMS with patients
Team messaging
Text-enabled landline
OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.
Broadcast voice calling
Two-way SMS with patients
Team messaging
Text-enabled landline
Why texting is a stronger channel for recall outreach
These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.
98%
Read text messages
98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer
20%
Unknown phone calls answered
Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall
68%
Fewer staff-handled calls
Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling
Why texting is a stronger channel for recall outreach
These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.
98%
Read text messages
98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer
20%
Unknown phone calls answered
Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall
68%
Fewer staff-handled calls
Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling
Why texting is a stronger channel for recall outreach
These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.
98%
Read text messages
98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer
20%
Unknown phone calls answered
Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall
68%
Fewer staff-handled calls
Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling
Discover real success stories
"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute

This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development

"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Discover real success stories
"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute

This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development

"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Discover real success stories
"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute

This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development

"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Discover real success stories
"OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."
Urooj Yunus Ansari
Vice President, Integrated Spine & Joint Institute

This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.
Christina Fox
Program Director, Joya Child and Family Development

"Communication has never been easier and patients like the convenience as well as the prompt responses."
Sam
Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

Launching recall campaigns in three weeks
Week 1
Setup
Platform and EHR integration, plus identifying your priority care gap categories (screenings, wellness visits, chronic condition follow-ups).
Week 2
Testing
Recall message templates and patient tags are built and tested, with staff trained on managing scheduling replies.
Week 3
Go-live
Full go-live, with your first recall campaign launched and reply volume monitored.
Common questions about care gap closure on OhMD
What practices ask before launching recall and preventive care campaigns.
Common questions about care gap closure on OhMD
What practices ask before launching recall and preventive care campaigns.
Hear it answer for yourself
Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.
Hear it answer for yourself
Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.
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© 2026 OhMD
Products
Resources
Impact
Comparisons
Use Cases
Specialties
Care Settings
© 2026 OhMD
Products
Resources
Impact
Comparisons
Use Cases
Specialties
Care Settings
© 2026 OhMD