How does OhMD handle care gap closure?

A receptionist is overwhelmed by call volume
A patient responds to a recall campaign via text.

Before

Recall lists sit until staff have time to call

A list of patients overdue for a mammogram, a wellness visit, or a follow-up gets pulled from the EHR, and then staff work through it one phone call at a time, often falling behind as new names get added.

After

Recall outreach goes out as soon as a patient is overdue

A recall campaign texts the group at once, patients reply directly to confirm or schedule, and staff only step in for patients who need a more personal follow-up.

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

Broadcast voice calling

Two-way SMS with patients

Team messaging

Text-enabled landline

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

Broadcast voice calling

Two-way SMS with patients

Team messaging

Text-enabled landline

OhMD's broadcast and campaign tools apply the same two-way texting patients already use for scheduling to recall and preventive care outreach.

Broadcast voice calling

Two-way SMS with patients

Team messaging

Text-enabled landline

Why texting is a stronger channel for recall outreach

These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.

98%

Read text messages

98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer

20%

Unknown phone calls answered

Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall

68%

Fewer staff-handled calls

Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling

Why texting is a stronger channel for recall outreach

These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.

98%

Read text messages

98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer

20%

Unknown phone calls answered

Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall

68%

Fewer staff-handled calls

Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling

Why texting is a stronger channel for recall outreach

These figures reflect OhMD's own data on how patients engage with text compared to other outreach channels.

98%

Read text messages

98% of text messages are read, giving recall campaigns a far better chance of reaching patients than a phone call or mailer

20%

Unknown phone calls answered

Only 20% of phone calls from an unknown number are answered, which is one reason manual recall-calling campaigns stall

68%

Fewer staff-handled calls

Practices using OhMD report 68% fewer staff-handled calls overall, freeing up staff time that would otherwise go toward manual recall calling

Discover real success stories

  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.
  • This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.

    Christina Fox

    Program Director, Joya Child and Family Development

    young boy working with a pediatric therapist with dad in the background
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.
  • This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.

    Christina Fox

    Program Director, Joya Child and Family Development

    young boy working with a pediatric therapist with dad in the background
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.
  • This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.

    Christina Fox

    Program Director, Joya Child and Family Development

    young boy working with a pediatric therapist with dad in the background
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.
  • This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.

    Christina Fox

    Program Director, Joya Child and Family Development

    young boy working with a pediatric therapist with dad in the background
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Launching recall campaigns in three weeks

Week 1

Setup

Platform and EHR integration, plus identifying your priority care gap categories (screenings, wellness visits, chronic condition follow-ups).

Week 2

Testing

Recall message templates and patient tags are built and tested, with staff trained on managing scheduling replies.

Week 3

Go-live

Full go-live, with your first recall campaign launched and reply volume monitored.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Common questions about care gap closure on OhMD

What practices ask before launching recall and preventive care campaigns.

Where does OhMD get the list of patients with care gaps?

Can patients schedule directly from a recall text?

Do we need to send recall messages one at a time?

Can we track which patients still need outreach?

Can recall outreach be triggered automatically from our own systems?

Do patients need to opt in to recall texts?

Is recall outreach HIPAA compliant?

Common questions about care gap closure on OhMD

What practices ask before launching recall and preventive care campaigns.

Where does OhMD get the list of patients with care gaps?

Can patients schedule directly from a recall text?

Do we need to send recall messages one at a time?

Can we track which patients still need outreach?

Can recall outreach be triggered automatically from our own systems?

Do patients need to opt in to recall texts?

Is recall outreach HIPAA compliant?

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

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