OhMD Reach is OhMD’s outbound AI patient communication product. It allows healthcare organizations to send personalized text messages or voice calls to patients for reminders, recalls, payments, scheduling, care follow-up, announcements, and other outreach use cases.

Yes. OhMD's Communicate product allows for manual broadcast messages. OhMD Reach builds on the one-to-many messaging capability. It is designed to help organizations engage groups of patients using AI voice and text while giving each patient a clear path to respond or take action. This product eliminates the need for hiring staff to make patient calls every day.

Yes. Messages can include supported patient and campaign information so recipients receive communication that is more relevant than a generic mass message.

Yes. Patient responses to text messages become individual conversations in OhMD, allowing staff to see the original outreach and continue the interaction with the appropriate context. Voice AI calls provide realtime human-like interactions that are transcribed, summarized, and saved to the patient conversation in OhMD.

Organizations can use OhMD Reach for appointment reminders, recalls, patient reactivation, payment reminders, waitlist outreach, care follow-up, satisfaction surveys, closures, schedule changes, and other patient communication use cases.

Yes. OhMD Reach can support care gap outreach by contacting patients who are due for screenings, preventive visits, chronic care follow-up, or other services. The available targeting and workflow depend on the patient data and integrations involved.