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Reach

Patient outreach that moves patients to action

OhMD's Reach sends personalized messages to thousands of patients with ease. Reminders, recalls, payments, scheduling, care gaps. Patients respond directly, turning one-to-many outreach into individual conversations and booked appointments.

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hipaa compliant healthcare communications AI

Reach

Patient outreach that moves patients to action

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Patient outreach that books more appointments

OhMd unified scheduled for outbound patient messaging

Recover staff time

Faster patient response

Targeted engagement

Connect with thousands of patients without adding thousands of calls

Send one personalized message to hundreds or thousands of patients at once. Reach reduces the hours staff spend calling or emailing through lists for reminders, recalls, payments, scheduling, and practice updates.

Patient outreach that books more appointments

Recover staff time

Faster patient response

Targeted engagement

Connect with thousands of patients without adding thousands of calls

Patient outreach that books more appointments

Recover staff time

Faster patient response

Targeted engagement

Connect with thousands of patients without adding thousands of calls

Patient outreach built to create measurable action

99%

Messages actually get read

Compared to just 20% of calls answered from an unfamiliar number, texts reach patients reliably

Source: National Institutes of Health (NIH)

99%

Messages actually get read

Compared to just 20% of calls answered from an unfamiliar number, texts reach patients reliably

Source: National Institutes of Health (NIH)

100M+

Patient interactions

Facilitated across voice, text, video, and web

100M+

Patient interactions

Facilitated across voice, text, video, and web

900%

Increase in web payments

For Primary Care Sports Medicine after using OhMD Broadcast for payment reminders

900%

Increase in web payments

For Primary Care Sports Medicine after using OhMD Broadcast for payment reminders

woman making a credit card payment on her cell phone from her livingroom

woman and child on floor with child playing and woman texting

1 in 3

Patients paid

Via broadcast payment reminder within 48 hours (on average)

What changes when patient outreach can happen at scale

Reduce time spent on routine outreach

Send one personalized campaign instead of asking staff to call or message every patient individually.

Bring patients back into care

Contact patients who are due for appointments, screenings, follow-up, or other routine care needs.

Turn outreach into individual conversations

Let patients respond directly so a one-to-many campaign can become a personalized interaction with your team.

Improve appointment communication

Send reminders, confirmations, schedule changes, preparation instructions, and rescheduling options before a visit.

Fill unexpected schedule openings

Notify selected patients when an appointment becomes available and give them an easy way to respond.

Accelerate patient payments

Send personalized payment reminders with a direct path for patients to review or complete their balance.

What changes when patient outreach can happen at scale

Reduce time spent on routine outreach

Send one personalized campaign instead of asking staff to call or message every patient individually.

Bring patients back into care

Contact patients who are due for appointments, screenings, follow-up, or other routine care needs.

Turn outreach into individual conversations

Let patients respond directly so a one-to-many campaign can become a personalized interaction with your team.

Improve appointment communication

Send reminders, confirmations, schedule changes, preparation instructions, and rescheduling options before a visit.

Fill unexpected schedule openings

Notify selected patients when an appointment becomes available and give them an easy way to respond.

Accelerate patient payments

Send personalized payment reminders with a direct path for patients to review or complete their balance.

What changes when patient outreach can happen at scale

Reduce time spent on routine outreach

Send one personalized campaign instead of asking staff to call or message every patient individually.

Bring patients back into care

Contact patients who are due for appointments, screenings, follow-up, or other routine care needs.

Turn outreach into individual conversations

Let patients respond directly so a one-to-many campaign can become a personalized interaction with your team.

Improve appointment communication

Send reminders, confirmations, schedule changes, preparation instructions, and rescheduling options before a visit.

Fill unexpected schedule openings

Notify selected patients when an appointment becomes available and give them an easy way to respond.

Accelerate patient payments

Send personalized payment reminders with a direct path for patients to review or complete their balance.

Related integrations

See all

athenahealth

Sync patients, securely communicate with them, then push the chat back to athenahealth in a click.

Veradigm

Connect patients from Veradigm to OhMD, use AI voice and text, then push chat details back to the EHR in a click.

Related integrations

See all

athenahealth

Sync patients, securely communicate with them, then push the chat back to athenahealth in a click.

Veradigm

Connect patients from Veradigm to OhMD, use AI voice and text, then push chat details back to the EHR in a click.

Related integrations

See all

athenahealth

Sync patients, securely communicate with them, then push the chat back to athenahealth in a click.

Veradigm

Connect patients from Veradigm to OhMD, use AI voice and text, then push chat details back to the EHR in a click.

Frequently asked questions about Reach

What healthcare organizations should know about using Reach for personalized, one-to-many patient outreach.

What is Reach?

Is Reach the same as Broadcast?

How many patients can we contact at once?

Can each message be personalized?

Can patients reply to a Reach message?

What types of outreach can we send?

Can Reach help us close care gaps?

Can we use Reach for payment reminders?

How does Reach work with Conduct?

Your recall list isn't going to call itself

See how Reach works your follow-ups, recalls, and open referrals until they're booked — without a single staff dial.

Book a demo

Your recall list isn't going to call itself

See how Reach works your follow-ups, recalls, and open referrals until they're booked — without a single staff dial.

Book a demo

Your recall list isn't going to call itself

See how Reach works your follow-ups, recalls, and open referrals until they're booked — without a single staff dial.

Book a demo

Engage patients across more moments in their care

Answer

AI agents that answer every patient call and text

OhMD’s AI agents answer calls and texts, schedule appointments, manage refill and referral requests, and follow up with patients across voice and SMS. When a conversation needs a person, staff can step in with the full context without making the patient start over.

Answer

AI agents that answer every patient call and text

Conduct

Patient workflows, triggered at the right moment

OhMD Conduct connects patient communication, staff workflows, scheduling, outreach, and your existing systems so every request keeps moving without manual follow-up. Workflows respond to what happens, take the next action, and bring in the right person when needed.

Conduct

Patient workflows, triggered at the right moment

Communicate

Replace phone tag with patient texting and keep work moving

Text with patients from your existing office number without requiring them to download an app, remember a password, or log into a portal. OhMD brings secure texting, video visits, webchat, call-to-text, and broadcast messaging into one patient communication software.

Communicate