Patient Communication AI for the Months-Long Waitlists and Infusion Cadence of Neurology

Authorization status, scheduling, and medication titration questions generate weeks of repeated calls per patient.

A referral that can't get through the phone line goes back to the PCP as a complaint or to another group as a patient.

A 2025 Neurology study of 163,000 Medicare referrals found a median 34-day wait for a first neurology visit, with nearly 1 in 5 patients waiting 90 days or more, so a no-show wastes a slot someone else needed badly.

Staff burn out fastest where every call carries clinical weight and a four-month backlog of frustration.

MS and migraine biologic patients on fixed infusion intervals can't drift without clinical consequences.

Testing appointments fail when patients arrive with conditioner in their hair or lotion on their arms, because nobody told them.

Every referral needs urgency triage, and a post-stroke follow-up can't wait in the same queue as a chronic headache.