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Pain Points

The phones never stop

The phone rings all day with requests that are routine individually and crushing in aggregate.

Every missed call is a lost patient

Patients who can't get seen today go to urgent care, and some don't come back.

No-shows and missed appointments

No-shows and unworked reschedules leave gaps in a schedule that was full last Thursday.

Front desk burnout and turnover

When the phone is the job description, keeping the front desk staffed becomes its own operational program.

Preventive recalls at scale

Only 8 percent of US adults 35 and older receive all recommended high-priority preventive services, and closing that gap means outreach across thousands of patients per panel.

Refill routing

Refill requests consume staff hours routing between the patient, pharmacy, and physician.

Open referral loops

Patients referred out are rarely tracked to confirm they were actually seen, so the loop stays open.

What is OhMD for primary care practices?

OhMD is patient communication AI for primary care and family medicine practices. Its voice and text AI agents answer routine inbound calls end-to-end and intake refill requests, while its skills orchestrate preventive recall campaigns across the full panel, integrating with the practice's EHR. Primary care practices use OhMD to absorb the call volume that sets front desk headcount and close preventive care gaps at a scale that manual outreach can't reach.

patient communications AI for primary care and family medicine
patient communications AI for primary care and family medicine

The routine volume handled, the panel worked, and the humans freed up

In a primary care practice running on OhMD, the phone stops setting the staffing plan. Booking, rescheduling, refills, hours, and directions get handled the moment they arrive, on any channel, so the front desk headcount question becomes about care, not call volume. Preventive outreach runs across the entire panel continuously: mammograms, colonoscopies, wellness visits, vaccines, each patient contacted when due and booked without a dialing campaign. The patient who needs to be seen today gets triaged to a real same-day slot because the schedule isn't clogged with visits that outreach could have placed better. It's the practice the team imagined before the inbox, and the phone tree buried it.

Discover real success stories

  • "Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."

    Farmington Family Practice

    receptionist and patient talking in busy family practice office
  • "Adding OhMD to our practice has been one of the best decisions we have made."

    Julia Cadena

    Office Administrator, Cadena Family Practice

    woman in home office texting next to her computer
  • "Reaching those patients in a timely manner has been ultimately life-changing for our support staff."

    Virginia Burberry

    Director of Clinical Education, Family Practice Associates of Lexington

    receptionist in family practice waiting room smiliing looking at a computer

Discover real success stories

  • "Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."

    Farmington Family Practice

    receptionist and patient talking in busy family practice office
  • "Adding OhMD to our practice has been one of the best decisions we have made."

    Julia Cadena

    Office Administrator, Cadena Family Practice

    woman in home office texting next to her computer
  • "Reaching those patients in a timely manner has been ultimately life-changing for our support staff."

    Virginia Burberry

    Director of Clinical Education, Family Practice Associates of Lexington

    receptionist in family practice waiting room smiliing looking at a computer

Discover real success stories

  • "Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."

    Farmington Family Practice

    receptionist and patient talking in busy family practice office
  • "Adding OhMD to our practice has been one of the best decisions we have made."

    Julia Cadena

    Office Administrator, Cadena Family Practice

    woman in home office texting next to her computer
  • "Reaching those patients in a timely manner has been ultimately life-changing for our support staff."

    Virginia Burberry

    Director of Clinical Education, Family Practice Associates of Lexington

    receptionist in family practice waiting room smiliing looking at a computer

Discover real success stories

  • "Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."

    Farmington Family Practice

    receptionist and patient talking in busy family practice office
  • "Adding OhMD to our practice has been one of the best decisions we have made."

    Julia Cadena

    Office Administrator, Cadena Family Practice

    woman in home office texting next to her computer
  • "Reaching those patients in a timely manner has been ultimately life-changing for our support staff."

    Virginia Burberry

    Director of Clinical Education, Family Practice Associates of Lexington

    receptionist in family practice waiting room smiliing looking at a computer

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.