Family Practice Associates Slashes Call Volume by 22% with HIPAA Compliant Texting

Before OhMD, reaching patients meant repeated phone calls that often went unanswered, with only about 20% of calls from an unfamiliar number ever getting picked up. Every missed connection meant another voicemail, another delay, and another task left open, sometimes for weeks, waiting on a callback that might never come. Beyond phone tag, the practice was also weighed down by paper processes. If a patient hadn't signed a consent form ahead of a blood test, staff had to call them and have them physically drive back to the office to sign it in person, a scenario playing out three to five times a day across FPA's locations.