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Joya Child and Family Development

Client Engagement Climbs 65% at Joya Child and Family Development with OhMD

Reaching families for appointments and follow-ups was becoming harder, especially with COVID-19 pushing virtual learning and remote work into the mix. By adding texting and video visits through OhMD, this Washington non-profit boosted client engagement by 65% in a single month and grew platform usage by 111% in just three months.

Jan 26, 2021

young boy working with a pediatric therapist with dad in the background

Numbers That Speak for Themselves

Texting and video visits didn't just make communication easier. They helped Joya reach families who were harder to connect with before, especially during a year when in-person options were limited.

65%

Increase in messages and video visits

Just one month after implementing OhMD, Joya saw a 65% increase in the exchange of messages and video visits with families

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111%

Growth in platform usage over 3 months

Joya's all-time usage across OhMD grew by 111% in just a three-month window

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28%

Additional increase

In messages and video visits by the end of January 2021

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Challenge

Reaching Families Was Getting Harder, Especially During COVID-19

Joya's families already faced real barriers to accessing care, and COVID-19 made things harder. Traditional phone calls often went unanswered, and with many children in virtual learning and parents working from home, staff struggled to find a good time to reach families. Repeatedly calling and hoping to catch someone at the right moment wasn't sustainable, and it put both attendance and continuity of care at risk for children who depend on consistent therapy.

Solutions

Feature 1

Asynchronous Texting with Families

Staff can now reach parents by text on their own schedule, rather than trying to time phone calls around unpredictable work and childcare demands.

Feature 1

Video Visits as an Alternative to In-Person Appointments

When in-person visits aren't possible, video visits keep therapy sessions on track, reducing no-shows and supporting continuity of care.

Feature 3

Clear Communication Across Multiple Providers

OhMD's auto-signature tool lets families easily identify which provider is texting them, keeping communication simple even for families working with several Joya staff members at once.

Real world results for a high volume practice

Within months of adopting OhMD, Joya saw families engaging more, staff spending less time chasing phone calls, and a clear path toward better attendance and outcomes.

65% increase

In messages and video visits in the first month after implementation.

111% increase

In all-time platform usage across a three-month window.

A pediatric video call with mom and child on laptop screen

Don’t take our word for it

This speaks volumes about finally being able to meet an unmet need of our families. We hope to see an increase in not only client satisfaction, but also attendance, which results in improved outcomes for the children and families we serve.

Christina Fox

Program Director, Joya Child and Family Development

Check the customer stories

“Broadcast texting has been much easier on staff because now I don’t have to be babysitting all day. I can just send the appointment reminders in the morning and then I can be answering people who text in during the day.”
Angela Shaffer
Patient Advocate/Front Desk, Pediatric Care of Ogden
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"Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."
Farmington Family Practice
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"Reaching those patients in a timely manner has been ultimately life-changing for our support staff."
Virginia Burberry
Director of Clinical Education, Family Practice Associates of Lexington
Read story
"Adding OhMD to our practice has been one of the best decisions we have made."
Julia Cadena
Office Administrator, Cadena Family Practice
Read story

Discover real success stories

“Broadcast texting has been much easier on staff because now I don’t have to be babysitting all day. I can just send the appointment reminders in the morning and then I can be answering people who text in during the day.”
Angela Shaffer
Patient Advocate/Front Desk, Pediatric Care of Ogden
Read story
"Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."
Farmington Family Practice
Read story
"Reaching those patients in a timely manner has been ultimately life-changing for our support staff."
Virginia Burberry
Director of Clinical Education, Family Practice Associates of Lexington
Read story
"Adding OhMD to our practice has been one of the best decisions we have made."
Julia Cadena
Office Administrator, Cadena Family Practice
Read story

Discover real success stories

“Broadcast texting has been much easier on staff because now I don’t have to be babysitting all day. I can just send the appointment reminders in the morning and then I can be answering people who text in during the day.”
Angela Shaffer
Patient Advocate/Front Desk, Pediatric Care of Ogden
Read story
"Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."
Farmington Family Practice
Read story
"Reaching those patients in a timely manner has been ultimately life-changing for our support staff."
Virginia Burberry
Director of Clinical Education, Family Practice Associates of Lexington
Read story
"Adding OhMD to our practice has been one of the best decisions we have made."
Julia Cadena
Office Administrator, Cadena Family Practice
Read story

Discover real success stories

“Broadcast texting has been much easier on staff because now I don’t have to be babysitting all day. I can just send the appointment reminders in the morning and then I can be answering people who text in during the day.”
Angela Shaffer
Patient Advocate/Front Desk, Pediatric Care of Ogden
Read story
"Patients used to wait on hold just to ask a simple question. Now they text us and get an answer in seconds. It's changed the whole feel of our front office."
Farmington Family Practice
Read story
"Reaching those patients in a timely manner has been ultimately life-changing for our support staff."
Virginia Burberry
Director of Clinical Education, Family Practice Associates of Lexington
Read story
"Adding OhMD to our practice has been one of the best decisions we have made."
Julia Cadena
Office Administrator, Cadena Family Practice
Read story

Ready to improve client engagement and attendance?

See how texting and video visits can help you reach families more effectively, just like they did for Joya Child and Family Development.

See What OhMD Can Do for You

Ready to improve client engagement and attendance?

See how texting and video visits can help you reach families more effectively, just like they did for Joya Child and Family Development.

See What OhMD Can Do for You

Ready to improve client engagement and attendance?

See how texting and video visits can help you reach families more effectively, just like they did for Joya Child and Family Development.

See What OhMD Can Do for You

Client Engagement Climbs 65% at Joya Child and Family Development with OhMD