Cadena Family Practice | OhMD Case Study

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From day one, OhMD gave Cadena Family Practice's staff back their time — and gave patients a faster, easier way to stay connected to their care.

Office Administrator Julia Cadena noticed her staff was overwhelmed by constantly ringing phones and a backlog of voicemails, hurting both productivity and quality of care. In February 2020, the practice adopted OhMD as its patient communication platform — right before COVID-19 reshaped how they'd need to operate.

1-2

Hours

Saved per day for front desk staff

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2

Hours

Saved per day for nursing staff on refill and results calls alone

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20

Patients

Acquired every two weeks during the pandemic

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Challenge

Ringing phones. Endless voicemails.

Traditional phone lines couldn't scale to meet patient demand during busy lunch breaks or before/after school hours, leaving patients unable to get through and staff buried in voicemails. Prescription refill calls, appointment scheduling, and intake paperwork — printed, faxed, scanned, and filed by hand — all ate into staff time that could otherwise go toward patient care.

Solutions

Feature 1

Two-way asynchronous texting

Patients and providers now message on their own time, on or off business hours, letting the team distribute inquiries efficiently instead of racing to answer live calls.

Feature 1

Broadcast reminders and eForms

Appointment reminders go out to patient lists in a few clicks, and intake or consent forms are sent as text links — eliminating printed packets and cutting down on no-shows.

Feature 3

One-click video visits and EHR sync

Nurses and providers launch video visits with a single click, and conversation content exports directly into Athenahealth, keeping patient charts up to date without extra manual work.

Real world results for a high volume practice

Since adopting OhMD, Cadena Family Practice has reclaimed hours of staff time every day — while seeing more patients and keeping them safer during COVID-19.

1–2 hours

saved per day for front desk staff

2 hours

saved per day for nursing staff on refill and results calls alone

20 patients

new patients acquired every two weeks during the pandemic

woman checking in for drs appointment wearing a mask

Don’t take our word for it

"Adding OhMD to our practice has been one of the best decisions we have made."

Julia Cadena

Office Administrator, Cadena Family Practice

Stop playing phone tag this month

Start texting patients from one shared inbox — no apps or portals for patients, and your team is live in about three weeks.

Get started

Stop playing phone tag this month

Start texting patients from one shared inbox — no apps or portals for patients, and your team is live in about three weeks.

Get started

Stop playing phone tag this month

Start texting patients from one shared inbox — no apps or portals for patients, and your team is live in about three weeks.

Get started

How Cadena Family Practice Saved 1–2 Hours a Day and Boosted Patient Satisfaction with OhMD

How Cadena Family Practice Saved 1–2 Hours a Day and Boosted Patient Satisfaction with OhMD

From day one, OhMD gave Cadena Family Practice's staff back their time — and gave patients a faster, easier way to stay connected to their care.

1-2

2

20

Ringing phones. Endless voicemails.

Two-way asynchronous texting

Broadcast reminders and eForms

One-click video visits and EHR sync

Since adopting OhMD, Cadena Family Practice has reclaimed hours of staff time every day — while seeing more patients and keeping them safer during COVID-19.

1–2 hours

2 hours

20 patients

Stop playing phone tag this month

Stop playing phone tag this month

Stop playing phone tag this month