What overflow looks like before and after OhMD

a frustrated woman, calling someone on the phone.
A patient texts her provider back.

Before

Busy lines mean lost patients

When every staff member is already on a call, the next patient hits a busy signal or hold music, and some percentage of them simply hang up and call another practice instead.

After

OhMD AI absorbs the overflow without missing a call

OhMD AI integrates into your existing phone tree and answers the calls your staff don't have capacity for, resolving routine requests directly and deflecting others to text.

OhMD's AI agent technology integrates into your existing phone tree, so overflow coverage doesn't require new phone lines or hardware.

Patient call automation (AI voice and text)

Automatic message routing

Voicemail transcription

OhMD's AI agent technology integrates into your existing phone tree, so overflow coverage doesn't require new phone lines or hardware.

Patient call automation (AI voice and text)

Automatic message routing

Voicemail transcription

OhMD's AI agent technology integrates into your existing phone tree, so overflow coverage doesn't require new phone lines or hardware.

Patient call automation (AI voice and text)

Automatic message routing

Voicemail transcription

What overflow coverage changes for a busy front desk

These figures reflect OhMD's own practice data on call volume and handling.

42%

Unanswered patient calls

42% of patient calls to medical practices go unanswered during business hours, based on OhMD's analysis of a study of 7,000 calls across 22 practices

$200

Per missed call

Each missed call costs roughly $200 in lost appointments, and three missed calls a day can add up to about $10,000 a month per provider

68%

Fewer staff-handled calls

Practices using OhMD overall report 68% fewer staff-handled calls, freeing up time that can go toward outreach instead of inbound call handling

20%

Front-desk turnover rate

20% of front desk staff turnover every year, and phone volume is cited as a top driver of that turnover

What overflow coverage changes for a busy front desk

These figures reflect OhMD's own practice data on call volume and handling.

42%

Unanswered patient calls

42% of patient calls to medical practices go unanswered during business hours, based on OhMD's analysis of a study of 7,000 calls across 22 practices

$200

Per missed call

Each missed call costs roughly $200 in lost appointments, and three missed calls a day can add up to about $10,000 a month per provider

68%

Fewer staff-handled calls

Practices using OhMD overall report 68% fewer staff-handled calls, freeing up time that can go toward outreach instead of inbound call handling

20%

Front-desk turnover rate

20% of front desk staff turnover every year, and phone volume is cited as a top driver of that turnover

What overflow coverage changes for a busy front desk

These figures reflect OhMD's own practice data on call volume and handling.

42%

Unanswered patient calls

42% of patient calls to medical practices go unanswered during business hours, based on OhMD's analysis of a study of 7,000 calls across 22 practices

$200

Per missed call

Each missed call costs roughly $200 in lost appointments, and three missed calls a day can add up to about $10,000 a month per provider

68%

Fewer staff-handled calls

Practices using OhMD overall report 68% fewer staff-handled calls, freeing up time that can go toward outreach instead of inbound call handling

20%

Front-desk turnover rate

20% of front desk staff turnover every year, and phone volume is cited as a top driver of that turnover

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling

Adding overflow coverage in three weeks

Step 1

Setup

Platform integration with your existing phone system, and mapping which call types should route to OhMD AI during overflow.

Step 2

Testing

OhMD AI is customized to your protocols and tested across overflow scenarios, including simultaneous calls and high-volume periods.

Step 3

Go-live

Full go-live, with the team monitoring how overflow calls are handled and adjusting routing rules as needed.

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Healthcare grade security you can trust.

We protect patient data with industry-leading encryption and strict compliance standards, so you can focus entirely on care.

HIPAA & SOC 2 Compliant

Business Associate Agreement included

Enterprise-grade security and scalability

Common questions about call overflow on OhMD

What practices ask before adding AI overflow coverage.

Do we need new phone lines for this?

Which calls go to OhMD AI during overflow?

What happens if OhMD AI can't resolve an overflow call?

Does this replace our existing answering service?

Will patients know they're talking to AI?

How fast can overflow coverage go live?

Is overflow call handling HIPAA compliant?

Common questions about call overflow on OhMD

What practices ask before adding AI overflow coverage.

Do we need new phone lines for this?

Which calls go to OhMD AI during overflow?

What happens if OhMD AI can't resolve an overflow call?

Does this replace our existing answering service?

Will patients know they're talking to AI?

How fast can overflow coverage go live?

Is overflow call handling HIPAA compliant?

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Hear it answer for yourself

Call our live demo line and test out AI! Schedule a fake appointment, ask it anything, hang up convinced.

Other Use Cases