Text Automation Helps Pediatric Care of Ogden Cut No-Shows and Save Staff Hours

Before OhMD, sending appointment reminders meant texting or calling patients one by one, an effort that consumed an entire staff day every Friday, from 8:30 in the morning until 5 at night. During that time, staff couldn't answer the phone or handle other tasks. Meanwhile, phone inquiries were often missed or skipped entirely because patients didn't have time to call during business hours. New parents faced their own burden, filling out more than four different intake forms in the waiting room while managing a newborn, often leaving forms incomplete and creating extra transcription work for front desk staff.