Ascentist Healthcare | OhMD Case Study

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Solutions

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The Results

In under three weeks, Ascentist had a fully automated text-based screening and scheduling workflow live — transforming how quickly children could access care and how much revenue the practice could capture.

$1.25 M+ Revenue

$1.25 M+

in added revenue

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96%

Reduction in surgery wait time

OhMD's conduct streamlined screening and scheduling to reduce patient wait times

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Challenge

Six-month waits. Missed care windows.

Ear tube surgery is the most common outpatient procedure performed on children in the U.S. — 1 in 15 kids will need it by age three. Yet patients in Ascentist's region faced waits of nearly six months just for an initial consultation. Staff also struggled to quickly identify which patients actually qualified for surgery, leading to delays and unnecessary appointments. Their previous telehealth platform made things worse, requiring cumbersome logins and portals that discouraged parents from engaging.

Solutions

Feature 1

Text-to-screen with Autopilot

Parents texted a simple keyword ("TUBES") to trigger OhMD's Autopilot, which asked a series of eligibility questions — from demographics to health history — with no login or portal required.

Feature 1

Integrated into the patient chart

Autopilot responses synced directly into the patient conversation in OhMD and into athenahealth's athenaNet, so staff had everything needed to evaluate and fast-track a surgery appointment.

Feature 3

A repeatable workflow

The same text-and-Autopilot model was later extended to other programs, including esophageal cancer screening outreach.

Real world results for a high volume practice

The program was live in under three weeks — and it fundamentally changed how fast children could get care.

96%

reduction in surgery wait time (6 months → 2 weeks)

$1.25 M+

in added revenue from fast-tracked surgeries

72%

of text inquiries converted to a scheduled surgery appointment

Mother and son talking to dr before ear tube surgery

Don’t take our word for it

"Integrating OhMD's two-way texting with athenahealth not only freed up our staff's time, but it also enabled us to speed up care delivery and had a massive impact on our bottom line."

Jenny Tuggle

Marketing and Project Manager, Ascentist Healthcare

Check the customer stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center
Read story
"Our call center is finally manageable. OhMD gave us a way to serve patients faster without hiring more staff."
Natalie Mckimmey
Office Manager, Coastline Orthopaedic Associates
Read story
"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."
Cicely Lee
Patient Collection Specialist, Cardiovascular Consultants
Read story

Discover real success stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center
Read story
"Our call center is finally manageable. OhMD gave us a way to serve patients faster without hiring more staff."
Natalie Mckimmey
Office Manager, Coastline Orthopaedic Associates
Read story
"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."
Cicely Lee
Patient Collection Specialist, Cardiovascular Consultants
Read story

Discover real success stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center
Read story
"Our call center is finally manageable. OhMD gave us a way to serve patients faster without hiring more staff."
Natalie Mckimmey
Office Manager, Coastline Orthopaedic Associates
Read story
"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."
Cicely Lee
Patient Collection Specialist, Cardiovascular Consultants
Read story

Discover real success stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”
Dr. Stephen Miller
Cardiologist, Intermountain Heart Center
Read story
"Our call center is finally manageable. OhMD gave us a way to serve patients faster without hiring more staff."
Natalie Mckimmey
Office Manager, Coastline Orthopaedic Associates
Read story
"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."
Cicely Lee
Patient Collection Specialist, Cardiovascular Consultants
Read story

Explore what OhMD can do for your healthcare organization

Learn how secure texting, AI-powered communication, and workflow automation help healthcare teams work more efficiently.

Explore Products

Explore what OhMD can do for your healthcare organization

Learn how secure texting, AI-powered communication, and workflow automation help healthcare teams work more efficiently.

Explore Products

Explore what OhMD can do for your healthcare organization

Learn how secure texting, AI-powered communication, and workflow automation help healthcare teams work more efficiently.

Explore Products

Ascentist Healthcare Generates $1.25M in Revenue While Cutting Surgery Wait Times by 96%

Ascentist Healthcare Generates $1.25M in Revenue While Cutting Surgery Wait Times by 96%

The Results

$1.25 M+ Revenue

96%

Six-month waits. Missed care windows.

Text-to-screen with Autopilot

Integrated into the patient chart

A repeatable workflow

The program was live in under three weeks — and it fundamentally changed how fast children could get care.

96%

$1.25 M+

72%

Check the customer stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”

"Our call center is finally manageable. OhMD gave us a way to serve patients faster without hiring more staff."

"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."

Discover real success stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”

"Our call center is finally manageable. OhMD gave us a way to serve patients faster without hiring more staff."

"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."

Discover real success stories

“On a regular basis, I hear from patients that their other doctor or cardiologist was not very responsive. They are overwhelmed and grateful for OhMD—it’s a far easier way to communicate.”

"Our call center is finally manageable. OhMD gave us a way to serve patients faster without hiring more staff."

"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."

Discover real success stories

Explore what OhMD can do for your healthcare organization

Explore what OhMD can do for your healthcare organization

Explore what OhMD can do for your healthcare organization