Cardiovascular Consultants | OhMD Case Study

Product

Solutions

Resources

Pricing

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The Results

Cardiovascular Consultants sees roughly 800 patients with a co-pay every day. Collecting on overdue self-pay balances meant placing over 2,000 phone calls a year — on top of regular mail correspondence — just to chase down payments.

65%

Reduction in write-offs

Busy Phoenix heart clinic reduces self-pay write-offs with OhMD

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280%

Increase in self-pay payments

Patients more likely to pay via text message

Source: customer story

1800

Messages sent in first month

Communicate with thousands of patients at once

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Challenge

2,000+ calls. Still no payment.

Calling patients one by one was slow and frustrating — most calls went unanswered, and missed connections kicked off rounds of phone tag. Every day a bill sat unpaid, the odds of ever collecting it dropped. The practice was close to hiring four additional staff members just to keep up with call volume.e that their bills get paid is an arduous job

Solutions

Feature 1

Text-first communication

Nearly everyone already knows how to text, so rolling out OhMD required almost no patient training and minimal staff ramp-up.

Feature 1

Pay directly by text

Patients can settle their balance on the spot by tapping a payment link sent straight to their phone — no portal login, no mailed check.

Feature 3

Faster, more frequent follow-up

Staff still make calls when needed, but texting lets them reach far more patients, far more often, without adding headcount.

Real world results for a high volume practice

In the first month alone, the practice sent 1,800 text messages to self-pay patients — and the impact showed up fast.

280%

increase in self-pay payment collection rate

1800

messages sent in the first month

65%

reduction in self-pay write-offs

woman taking a picture of her credit card

Don’t take our word for it

"Because we can communicate quickly, and often, OhMD increases our chances of getting paid."

Cicely Lee

Patient Collection Specialist, Cardiovascular Consultants

Ready to collect payments faster?

See how a text-first approach can cut write-offs and speed up collections at your practice, just like it did for Cardiovascular Consultants.

See How OhMD Works

Ready to collect payments faster?

See how a text-first approach can cut write-offs and speed up collections at your practice, just like it did for Cardiovascular Consultants.

See How OhMD Works

Ready to collect payments faster?

See how a text-first approach can cut write-offs and speed up collections at your practice, just like it did for Cardiovascular Consultants.

See How OhMD Works

How Cardiovascular Consultants Cut Self-Pay Write-Offs by 65%

How Cardiovascular Consultants Cut Self-Pay Write-Offs by 65%

The Results

65%

280%

1800

2,000+ calls. Still no payment.

Text-first communication

Pay directly by text

Faster, more frequent follow-up

In the first month alone, the practice sent 1,800 text messages to self-pay patients — and the impact showed up fast.

280%

1800

65%

Ready to collect payments faster?

Ready to collect payments faster?

Ready to collect payments faster?