Text-based cancellation and rescheduling self-service

Trigger: a new referral arrives. Voice or text agents contact the patient within minutes to begin intake and scheduling, because families facing a new diagnosis don't wait a week for a callback, they call another center.

Trigger: an injury call hits the line, including nights and weekends. A voice agent answers and books immediately, capturing patients who otherwise call the next practice, urgent care, or the ED.