How do healthcare organizations respond to new referrals with OhMD AI?

The moment a new oncology referral arrives, OhMD's voice or text agent reaches out to the patient within minutes to begin intake and scheduling because a family facing a new diagnosis won't wait a week for a callback, they'll call another center.

speed to contact new patient AI communications and scheule booking

Event-based triggers that could kick off an outbound agent:

Trigger 1

New referral received

A referral sits untouched past a defined SLA, triggers an escalation attempt via a second channel (text after a missed call, or vice versa).

Trigger 2

Referral aging without contact

A referral sits untouched past a defined SLA, triggers an escalation attempt via a second channel (text after a missed call, or vice versa).

Trigger 3

Incomplete intake started

A patient begins intake but doesn't finish, triggering a follow-up outreach to complete required forms/history before the first visit.

Trigger 4

No appointment booked post-referral

referral is received but no visit is scheduled within a set window, triggering a reminder/re-engagement attempt to the patient.

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling
  • “Everyone is selling AI for scheduling, but that isn’t where our biggest bottlenecks are. Automating scheduling is helpful, but automating clinical communication is transformational. OhMD and Nia are solving the complex, high-volume medication and triage workflows that actually bog down our practice. That’s where the real impact is, and we feel it every day.”

    Kim Eickhorst

    MD, Dermatology Associates of Western Connecticut

    three nurses on phonec calls answering patient questions

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling
  • “Everyone is selling AI for scheduling, but that isn’t where our biggest bottlenecks are. Automating scheduling is helpful, but automating clinical communication is transformational. OhMD and Nia are solving the complex, high-volume medication and triage workflows that actually bog down our practice. That’s where the real impact is, and we feel it every day.”

    Kim Eickhorst

    MD, Dermatology Associates of Western Connecticut

    three nurses on phonec calls answering patient questions

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling
  • “Everyone is selling AI for scheduling, but that isn’t where our biggest bottlenecks are. Automating scheduling is helpful, but automating clinical communication is transformational. OhMD and Nia are solving the complex, high-volume medication and triage workflows that actually bog down our practice. That’s where the real impact is, and we feel it every day.”

    Kim Eickhorst

    MD, Dermatology Associates of Western Connecticut

    three nurses on phonec calls answering patient questions

Discover real success stories

  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    a nurse texting on her phone, smiling
  • “Everyone is selling AI for scheduling, but that isn’t where our biggest bottlenecks are. Automating scheduling is helpful, but automating clinical communication is transformational. OhMD and Nia are solving the complex, high-volume medication and triage workflows that actually bog down our practice. That’s where the real impact is, and we feel it every day.”

    Kim Eickhorst

    MD, Dermatology Associates of Western Connecticut

    three nurses on phonec calls answering patient questions

Automate calls. Engage patients. Reduce phone stress.

See how OhMD can help you.

Automate calls. Engage patients. Reduce phone stress.

See how OhMD can help you.

Automate calls. Engage patients. Reduce phone stress.

See how OhMD can help you.