
How do healthcare organizations respond to new referrals with OhMD AI?
The moment a new oncology referral arrives, OhMD's voice or text agent reaches out to the patient within minutes to begin intake and scheduling because a family facing a new diagnosis won't wait a week for a callback, they'll call another center.

Event-based triggers that could kick off an outbound agent:
Trigger 1
New referral received
A referral sits untouched past a defined SLA, triggers an escalation attempt via a second channel (text after a missed call, or vice versa).
Trigger 2
Referral aging without contact
A referral sits untouched past a defined SLA, triggers an escalation attempt via a second channel (text after a missed call, or vice versa).
Trigger 3
Incomplete intake started
A patient begins intake but doesn't finish, triggering a follow-up outreach to complete required forms/history before the first visit.
Trigger 4
No appointment booked post-referral
referral is received but no visit is scheduled within a set window, triggering a reminder/re-engagement attempt to the patient.

