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Patient communication is still one of the biggest operational pressure points in medical practices, and much of it is still routine.
These conversations matter, but many such as scheduling inquiries, refill requests and billing questions, don’t need to start with a live staff member.
When every routine request starts with a phone call, front desk teams, nurses, and office staff lose time fast. Response times slow down. Interruptions pile up. Pressure builds across the day.
That’s why more healthcare organizations are starting to handle patient communication differently. Instead of treating every call the same, they are using AI voice and text to handle everyday, routine work first, then bringing staff in when the conversation needs judgment, empathy, or clinical context.
At Veradigm Customer Summit 2026, OhMD will be showing how this works in real practice workflows. We are excited to attend this year as a Gold sponsor and look forward to meeting with Veradigm customers in Nashville at Embassy Suites, May 5 – 7.
See OhMD + Veradigm in action
Swing by our booth to see how OhMD helps Veradigm practices improve patient communication across voice and text while keeping the workflow tied to the chart.
OhMD’s Veradigm integration supports patient sync from Veradigm into OhMD, two-way text communication with patients, and pushing conversations back to the patient record in a click.
Watch Nia handle patient communication live
We will be running live demos of Nia, OhMD’s AI voice + text agent, throughout the event.
Nia helps practices answer routine patient calls right away, reduce hold times, and move more complex conversations to the right team member with context already collected.
The goal is simple: routine communication gets handled faster, and staff stay focused on the work that truly needs a person. That is what we mean by hero-in-the-loop.
Conversations Nia agents can take off your plate:
Scheduling & appointments
Secure more appointments
Medication refills
Manage refills efficiently
General inquiries / practice info
Provide quick answers
Referrals & authorizations
Streamline referral workflows
Care management outreach
Improve patient follow-up and adherence
Clinical questions
Address common clinical inquiries
Billing questions
Resolve billing issues faster
After-hours calls
Prioritize urgent needs
Triage / symptom intake
Assess patient symptoms accurately
Custom agent
Design an agent for workflows unique to your practice.
Celebrating the heroes in your organizations
We’re also doing something special at our booth.
Attendees can write a postcard to a hero in their organization, a front desk teammate, nurse, practice manager, biller, call center team member, or anyone else helping keep patient communication moving.
You write the note.
We will send it after the show.
Every postcard dropped off is entered to win a free lunch for your team.
Technology can improve workflows, but care still runs on people. This is our way of recognizing the humans behind the work.
Plan your visit
If you are attending the Veradigm Customer Summit, stop by and meet the OhMD team. We would love to walk through a real example of how AI voice and text can fit into a Veradigm workflow and demonstrate how practices can reduce phone stress without losing the human side of care.
Book time with an AI expert
Want to learn more about Nia? Grab time with us!
About Nia powered by OhMD
Nia, OhMD’s voice AI and text assistant, helps handle routine patient requests such as scheduling, after-hours calls, refill questions, and common messages while involving staff whenever a conversation requires judgment or empathy.
Instead of replacing the front desk, Nia supports the team by reducing hold times, voicemail, and phone tag, and by keeping both AI and human communication organized in one place across voice and text.
With Nia get faster responses for patients and clearer next steps, without losing the human connection that matters.
FAQs
What will OhMD be showing at Veradigm Customer Summit 2026?
OhMD will be showing how AI voice and text can help Veradigm practices handle routine patient communication faster while keeping staff focused on the work that needs a person.
How does OhMD work with Veradigm?
OhMD supports a Veradigm workflow by syncing patients from Veradigm into OhMD, supporting two-way text communication, and pushing conversations back to the patient record in a click.
Can Veradigm practices text patients through OhMD?
Yes. OhMD supports secure two-way text messaging so practices can communicate with patients through the channels they already use every day.
Can OhMD push conversations back into Veradigm?
Yes. OhMD supports pushing patient conversations back to the Veradigm record as chart attachments in a click.
Where does AI fit into patient communication for Veradigm practices?
AI helps with routine, high-volume communication like scheduling, refill requests, billing questions, and after-hours calls so staff can stay focused on more complex patient needs.
What does hero-in-the-loop mean?
Hero-in-the-loop means AI handles the routine work first, while staff stay involved where judgment, empathy, and clinical context matter most.