OhMD is used by medical practices everywhere for efficient patient communication and to provide the best patient experience.
Improve patient satisfaction
The #1 complaint about medical practices is about customer service and patient communication, and 90% of patients want to be able to text their practice.
Make patient acquisition easy
35% of patients choose a doctor because of a positive online reputation, and even more choose not to see a doctor with a negative online reputation.
Improve patient collections
Patients that love your practice are more likely to pay their outstanding balances, especially when you can reach them to let them know.
Increase practice revenue
The traditional means of reaching patients don’t work like they used to, but luckily, OhMD can bring efficiency and automation to patient communication.
Send notifications that patients pay attention to because they are coming from a real person on your team.
Increase patient retention
Over 65% of patients don’t return after their first visit, citing poor communication.
Easily reach your patients with any message
A better experience
Whether you want to send appointment notifications, announce flu shots, or just have an efficient conversation with your patients, OhMD makes it easy to connect with all your patients in just a few clicks.
A secure, efficient patient communication platform
With OhMD, there is no more phone tag with your patients, voicemails will become a thing of the past, and your staff will save hours of time every day.
Keeping your patients healthy
Patient communication via text allows you to proactively address their health concerns before they become bigger problems, keeping your patients healthy while providing an incredible patient experience.
Efficient Practice, Happy Patients
Discuss the details
Messaging through OhMD is HIPAA certified and is secure, even when discussing PHI.
Happy staff, happy doctors
When care teams use OhMD, patient communication is more efficient — keeping everyone happy.
Provide a better patient experience
Scheduling appointments, renewing prescriptions, and getting informed advice are all easier with OhMD.
Send educational materials between visits about their conditions — right to their iPhone or Android device.
Patients love it! Our staff loves it! The difference in the time spent answering a quick message versus taking a phone call is quite amazing!
What if I don’t want patients to communicate with me directly?
No problem. Patient communication on OhMD was designed with the flexibility to allow for each provider to use it in the way they’d like. That means you can set OhMD up to allow patient texts to go to your office staff, or if you’d like, you can receive them directly.
Can I text with doctors outside my practice?
Yes! OhMD can be used with any other healthcare professional with an OhMD account. You can use OhMD from Web, iOS, and Android to communicate with clinicians both in, and outside your practice.
Can I use OhMD on my computer?
Yes — OhMD can be used by providers on any web browser, along with our iOS and Android apps. OhMD for patients is mobile only.
Do I need to respond to messages after hours?
No, your practice can set OhMD hours in the admin settings so that patients receive an out-of-office reply outside of normal business hours. You’ll still be able to view messages at any time, but you won’t be obligated to respond right away.
Complying with HIPAA is a shared responsibility between the customer and OhMD. There are a number of logistical and technical requirements that must be met to make a product HIPAA secure. You can read more here.
Will patients see my cell phone number?
No. Patients will never see your cell phone number on OhMD.
How do patients get OhMD?
The OhMD App is available for download in the App Store (iPhone) or Google Play Store (Android). Patients who download the app will be prompted to search for a provider. Once a patient selects a provider, the office will be notified of the pending request.
Over 1,000 organizations use OhMD for Patient Communication