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Improving population health management with advanced patient communication

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OhMD Team

Gaining productivity in healthcare teams

Your time is at a premium as part of a healthcare team. Achieve more with less. Less time, less effort, less expense. We'll show you how. Read On

OhMD Team

Central Mass Podiatry transcends the healthcare call center

CASE STUDY – IMPROVING STAFF EFFICIENCY AND CUTTING CALL VOLUME Without needing to hire a healthcare call center, this podiatry group increased marketing efforts while seamlessly handling call volume between two locations. In early 2022, staff at Central Mass Podiatry were spending over 5 hours on the phone each day with patients across two locations… Read On

OhMD Team

Performing medical chart reviews ahead of scheduled appointments

Putting pre-visit planning into practice has proven to positively impact medical practices time and time again. In fact, medical chart reviews can increase office efficiency and save staff time- up to 30 minutes per day. When put into context, that means that a practice with 220 work days per year, where a health care provider’s… Read On

OhMD Team

A guide to customer service in healthcare

In 2006, new healthcare reimbursement regulations forced organizations to start viewing patients as customers. Your patients are your customers, and your reimbursement for care delivered dictates that you treat them as such, using skills specifically tailored for offering good customer service in healthcare. As a healthcare provider, you are on the one hand serving a… Read On
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