OhMD announces major investment in infrastructure and data management

Taking strides forward with an unwavering dedication to our customers.

As a leader in the healthcare conversation space, OhMD has always strived to offer robust solutions and peace of mind. We recognize the importance of deploying software on a foundation of reliable technology infrastructure.

Our unwavering focus on improvement and customer satisfaction remains paramount as we continue to scale our operations to thousands of new medical organizations. In line with these priorities we are thrilled to share news of a partnership and investment in our system infrastructure. We firmly believe that this signifies a moment in our journey towards becoming the leader in patient conversations – while delivering exceptional customer service.

Investing in cutting-edge technology

We have joined forces in a multi-year agreement with a top-tier AWS Premier Services Partner and industry leader in cloud computing solutions. This collaboration brings state of the art resources into our technology stack ensuring that our services are now more resilient, secure, and efficient than before.

What this investment means

These investments represent a substantial increase in our ability to provide industry-leading security, privacy, and system resilience under any circumstances.

  1. Continuous Monitoring: 24/7 monitoring for real-time issue detection and resolution by our new team of AWS certified engineers.
  2. Robust and Redundant Solutions: Ensuring data integrity with comprehensive backup systems, hardware redundancies, and improved system availability.
  3. Streamlined Performance: Optimized hardware and service performance for a smoother user experience.
  4. Enhanced Data Security: Leveraging the latest AI tooling and advanced security protocols to protect your valuable data.

Our commitment to transparency

Transparency and accountability are at the core of our beliefs. This new venture represents not just an investment in technology. We hope it also serves as evidence of our unwavering dedication to you – our partners in change for better healthcare through conversations. We deeply understand the trust you place in our services. We are devoted to upholding that trust through comprehensive, reliable solutions.

Looking ahead

We have already made substantial improvements to our infrastructure, and that will continue in the coming weeks and months.

We are beyond excited about this investment and the industry-leading features we are rolling out early this year. Our team can’t wait to show you everything we’ve been working on for our next release!

We sincerely appreciate your support and confidence in OhMD.

For our roadmap and complexity of resiliency patterns for technology companies, see below (McKinsey & Company: https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-new-era-of-resiliency-in-the-cloud).

Our goal with this investment is to continue to move OhMD toward Tier 1: Mission critical as we continue to make improvements to our infrastructure.