Integrations and partners

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Behavioral Health

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Frequently asked questions

Answers to the most commonly asked questions about OhMD

What communication channels does OhMD support?

OhMD supports phone calls, secure texting, AI voice and messaging, web chat, broadcast messages, and forms. All channels are managed from one inbox.

What makes a patient access workflow effective?

A strong workflow reduces friction at the front end. It captures the request clearly, sends it to the right channel, preserves context if the request moves, and closes the loop with a clear next step.

Is OhMD completely HIPAA-compliant for patient communication?

Yes – with the appropriate patient consent for each use case. OhMD is designed for healthcare and supports HIPAA-compliant communication across all supported channels. OhMD’s live chat is designed for healthcare use and includes encryption and secure access controls to protect patient information.

How does OhMD help reduce our front desk's inbound call volume?

OhMD uses voice AI to automatically answer routine phone calls and deflect standard inquiries into text conversations. By automating tasks like appointment booking, reminders, and prescription refills, up to 68% of routine calls never even reach your front desk staff.

Can we use our existing practice phone number with OhMD?

Yes. OhMD allows you to text-enable your current landline or VoIP number for two-way SMS, encrypted chat, call-to-text deflection, appointment reminders, self-scheduling texts, and more.

Automate calls. Engage patients. Reduce phone stress.

See how OhMD can help you.

Automate calls. Engage patients. Reduce phone stress.

See how OhMD can help you.

Automate calls. Engage patients. Reduce phone stress.

See how OhMD can help you.