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Patient communication is a daily challenge in pediatric practices, and a lot of it is still routine.
- Scheduling
- Sick visit questions
- Refill requests
- Status updates
- Forms
- After-hours calls
These conversations are necessary, but when every request has to start on the phone, staff lose time fast. Front desk teams, nurses, and practice staff are pulled into repeat work all day long, which slows response times and adds pressure across the office.
More pediatric practices are starting to handle this differently. Instead of every call reaching a person first, routine communication is moved to voice AI and text, with staff stepping in when the conversation needs a human touch.
At OP Engage 2026, OhMD will be showing how this works in person! You can find us at Booth 110 at the Caribe Royale in Orlando, April 25 – 27.
Watch Nia handle patient communication live
We’ll be running live demonstrations of Nia, OhMD’s voice AI + text agent throughout the conference.
Nia helps pediatric practices answer routine calls and texts on the first ring, reduce hold times, and move more complex conversations to the right team member with context already collected. She supports the workflows your staff already manage every day, helping families get faster answers without creating more work for the team.
For pediatric practices, that can mean less phone stress, fewer interruptions, and a better experience for both staff and parents.
The goal is simple: routine communication gets handled right away, and staff stay focused on higher-value patient needs. We call this hero-in-the-loop. AI manages the routine work, and your team stays involved where their judgment matters.
Conversations Nia agents can take off your plate:
Scheduling & appointments
Secure more appointments
Medication refills
Manage refills efficiently
General inquiries / practice info
Provide quick answers
Referrals & authorizations
Streamline referral workflows
Care management outreach
Improve patient follow-up and adherence
Clinical questions
Address common clinical inquiries
Billing questions
Resolve billing issues faster
After-hours calls
Prioritize urgent needs
Triage / symptom intake
Assess patient symptoms accurately
Custom agent
Design an agent for workflows unique to your practice.
Celebrating the heroes in our organizations
We’re also doing something special at our booth.
Attendees can write a postcard to a hero in their organization: a front desk teammate, nurse, practice manager, or anyone else helping keep patient communication moving.
You write the note.
We’ll send it after the show.
Every postcard dropped off is entered to win a free lunch for your team.
Technology can change workflows, but pediatric care still runs on people. The postcard is our way of recognizing that.
Plan your visit
If you’re attending OP Engage, stop by Booth 110. We can walk through a real example of how AI voice and text fit into a pediatric workflow, and you can write a postcard to someone on your team who helps keep things running.
Book time with an AI expert
Want to learn more about Nia? Grab time with us!
About Nia powered by OhMD
Nia, OhMD’s voice AI and text assistant, helps handle routine patient requests such as scheduling, after-hours calls, refill questions, and common messages while involving staff whenever a conversation requires judgment or empathy.
Instead of replacing the front desk, Nia supports the team by reducing hold times, voicemail, and phone tag, and by keeping both AI and human communication organized in one place across voice and text.
With Nia get faster responses for families and clearer next steps, without losing the human connection that matters in pediatric care.
FAQs
What is OhMD showing at Office Practicum Engage 2026?
OhMD will be showing how Nia, our AI voice and text assistant, helps pediatric practices handle routine patient communication faster. The focus is on the kinds of calls and messages that take up a lot of time every day – scheduling, refill requests, common questions, and after-hours needs – while keeping staff involved when a situation needs a human touch. Office Practicum describes Engage as its annual user conference for providers and staff of OP practices.
Why is this relevant for pediatric practices?
Pediatric teams deal with a high volume of repeat communication from parents and caregivers. A lot of that work is necessary, but it does not always need to begin with a live phone call. That is why AI voice and text are such an important topic for this audience. Office Practicum positions itself as a pediatric-focused platform, which makes OP Engage a strong fit for this conversation.
Does OhMD integrate with Office Practicum?
Yes. OhMD has an integration with Office Practicum, which makes the conversation at Engage especially practical for current OP users. Instead of talking about AI in theory, we can show how better patient communication can fit into the workflows practices already use.
What is the heroes in the loop activity at the OhMD booth?
Attendees can stop by the booth and write a postcard to someone on their team who helps keep patient communication moving – a front desk teammate, nurse, practice manager, or another member of the care team. We’ll mail the postcard after the event, and every postcard also enters that attendee into a drawing to win a free lunch for their team.
Where can I find OhMD at OP Engage?
You can find OhMD at Booth 110 during OP Engage in Orlando, April 25 – 27. If you want to see how AI voice and text can support a pediatric workflow without adding more work for staff, come by and meet the team.
What kinds of pediatric communication can Nia help with?
Nia is built to help practices manage the routine communication that fills up the day. That can include appointment-related questions, refill requests, practice information, common parent questions, and after-hours communication. The goal is to help families get faster answers while giving staff more room to focus on the work that needs their judgment.
