The Results

OhMD didn't just make communication easier day to day. It gave Champlain Spine a repeatable way to ask happy patients for feedback, and the practice's online reputation reflects it.

3.9 - 4.5

Stars

Average rating on Google Reviews

50 to 155

Reviews

Total Google reviews collected

48

Reviews

Received in a single week, 46 of them five star

Challenge

Reviews were hard to ask for and hard to leave

Champlain Spine relied on handing patients business cards in the office and explaining, in person, how to leave a Google review. Without a direct link, patients found the process confusing and often never followed through. The practice needed a faster, more authentic way to build its online presence.

Solutions

Feature 1

Review requests built into routine texting

Staff wrote a short message with a direct link to Champlain Spine's Google review page and saved it as a quick reply in OhMD, ready to send after any positive patient interaction.

Feature 1

Consistent engagement with every review

The team makes a point of responding to every review, positive or negative, helping improve local search ranking and showing patients the practice is listening.

Feature 3

Two way texting for everyday needs

Patients can ask quick questions or request prescription refills by text instead of waiting on hold or leaving a voicemail, making the practice easier to reach.

Real world results for a high volume practice

In just six months, Champlain Spine's online reputation went from a weak spot to a strength, with new five star reviews coming in every week.

3.9-4.5 stars

Increase in average Google rating

50 to 155 reviews

Total Google reviews collected since rolling OhMD review

48 reviews

received in a single week, 46 of them five star

team of medical providers looking at patient reviews on Google

Don’t take our word for it

"I wish that we would have known about OhMD sooner. No matter the office type, everyone could use it."

Kristie Jabaut

Office Manager, Champlain Spine & Pain Management

Ready to turn happy patients into 5-star eeviews?

See how simple text based review requests can transform your online reputation, just like they did for Champlain Spine & Pain Management.

Ready to turn happy patients into 5-star eeviews?

See how simple text based review requests can transform your online reputation, just like they did for Champlain Spine & Pain Management.

Ready to turn happy patients into 5-star eeviews?

See how simple text based review requests can transform your online reputation, just like they did for Champlain Spine & Pain Management.