Champlain Spine & Pain Management
Champlain Spine & Pain Management signed on with OhMD in September 2020 to improve patient and team communication. Within six months, the practice found a new use for two way texting: turning it into a simple, effective way to request online reviews.

The Results
OhMD didn't just make communication easier day to day. It gave Champlain Spine a repeatable way to ask happy patients for feedback, and the practice's online reputation reflects it.
3.9 - 4.5
Stars
Average rating on Google Reviews
50 to 155
Reviews
Total Google reviews collected
48
Reviews
Received in a single week, 46 of them five star
Challenge
Reviews were hard to ask for and hard to leave
Champlain Spine relied on handing patients business cards in the office and explaining, in person, how to leave a Google review. Without a direct link, patients found the process confusing and often never followed through. The practice needed a faster, more authentic way to build its online presence.
Solutions
Feature 1
Review requests built into routine texting
Staff wrote a short message with a direct link to Champlain Spine's Google review page and saved it as a quick reply in OhMD, ready to send after any positive patient interaction.
Feature 1
Consistent engagement with every review
The team makes a point of responding to every review, positive or negative, helping improve local search ranking and showing patients the practice is listening.
Feature 3
Two way texting for everyday needs
Patients can ask quick questions or request prescription refills by text instead of waiting on hold or leaving a voicemail, making the practice easier to reach.
Real world results for a high volume practice
In just six months, Champlain Spine's online reputation went from a weak spot to a strength, with new five star reviews coming in every week.
3.9-4.5 stars
Increase in average Google rating
50 to 155 reviews
Total Google reviews collected since rolling OhMD review
48 reviews
received in a single week, 46 of them five star

Don’t take our word for it
"I wish that we would have known about OhMD sooner. No matter the office type, everyone could use it."
Kristie Jabaut
Office Manager, Champlain Spine & Pain Management