Patient communication is a daily challenge in pediatric practices, and a lot of it is still routine.

• Scheduling

• Sick visit questions

• Refill requests

• Status updates

• Forms

• After-hours calls

These conversations are necessary, but when every request has to start on the phone, staff lose time fast. Front desk teams, nurses, and practice staff are pulled into repeat work all day long, which slows response times and adds pressure across the office.

More pediatric practices are starting to handle this differently. Instead of every call reaching a person first, routine communication is moved to voice AI and text, with staff stepping in when the conversation needs a human touch.

At OP Engage 2026, OhMD will be showing how this works in person! You can find us at Booth 110 at the Caribe Royale in Orlando, April 25 - 27.

Watch Nia handle patient communication live

We’ll be running live demonstrations of Nia, OhMD’s voice AI + text agent throughout the conference.

Nia helps pediatric practices answer routine calls and texts on the first ring, reduce hold times, and move more complex conversations to the right team member with context already collected. She supports the workflows your staff already manage every day, helping families get faster answers without creating more work for the team.

For pediatric practices, that can mean less phone stress, fewer interruptions, and a better experience for both staff and parents.

The goal is simple: routine communication gets handled right away, and staff stay focused on higher-value patient needs. We call this hero-in-the-loop. AI manages the routine work, and your team stays involved where their judgment matters.

Conversations Nia agents can take off your plate:

• Scheduling & appointments

  • Secure more appointments

• Medication refills

  • Manage refills efficiently

• General inquiries / practice info

  • Provide quick answers

• Referrals & authorization

  • Streamline referral workflows

• Care management outreach

  • Improve patient follow-up and adherence

• Clinical questions

  • Address common clinical inquiries

• Billing questions

  • Resolve billing issues faster

• After-hours calls

  • Prioritize urgent needs

• Triage / symptom intake

  • Assess patient symptoms accurately

• Custom agent

  • Design an agent for workflows unique to your practice.

Celebrating the heroes in our organizations

We’re also doing something special at our booth.

Attendees can write a postcard to a hero in their organization: a front desk teammate, nurse, practice manager, or anyone else helping keep patient communication moving.

You write the note.
We’ll send it after the show.

Every postcard dropped off is entered to win a free lunch for your team.

Technology can change workflows, but pediatric care still runs on people. The postcard is our way of recognizing that.

Plan your visit

If you’re attending OP Engage, stop by Booth 110. We can walk through a real example of how AI voice and text fit into a pediatric workflow, and you can write a postcard to someone on your team who helps keep things running.

About Nia powered by OhMD

Nia, OhMD’s voice AI and text assistant, helps handle routine patient requests such as scheduling, after-hours calls, refill questions, and common messages while involving staff whenever a conversation requires judgment or empathy.

Instead of replacing the front desk, Nia supports the team by reducing hold times, voicemail, and phone tag, and by keeping both AI and human communication organized in one place across voice and text.

With Nia get faster responses for families and clearer next steps, without losing the human connection that matters in pediatric care.