OhMD
AI voice and texting that resolves patient requests, not just routes them.
Main features
OhMD AI answers patient calls and eliminates hold time and completes patient requests
Two-way SMS, secure texting, web chat, and workflow automation in one platform
Unified dashboard with escalation to the right team
Automation and smart assignments route routine requests without staff intervention
Klara
A patient messaging and engagement tool built around ModMed's EMA ecosystem — strongest for practices already on ModMed.
Main features
Centralizes web chat, text, and voicemail into a single conversation thread
Deep integration with ModMed EMA and Practice Management
Message routing to help staff organize and manage the inbox
AI-assisted routing around messages and workflows
How does patient communication AI compare between OhMD and Klara?
Same checklist, different experience.
Klara and OhMD both help healthcare organizations improve patient communication, but they approach the problem from different angles. Klara is primarily built around patient messaging and engagement, helping teams centralize conversations, route messages, manage digital intake, and reduce reliance on phone-based workflows. OhMD goes a step further by combining AI voice, AI text messaging, workflow automation, and human handoff to help organizations not just manage patient communication but resolve patient requests across channels. While Klara helps teams organize and respond to the inbox, OhMD helps reduce what reaches the inbox in the first place by automating routine calls, texts, and workflows while keeping staff in control when a human needs to step in.

Built for the team.
Klara's communication tools are built around ModMed's EMA ecosystem, which is a strength if you're already on ModMed, and a heavier lift if you're not. OhMD is EHR-agnostic by design, so your team can go live quickly, without re-architecting your existing systems to fit the platform.
If your organization already uses ModMed, Klara offers a highly unified experience to reduce phone call volume. If your medical organization needs an independent text-first communication tool or is looking to implement AI voice and text, OhMD is the more flexible standalone option.

75 minutes per nurse
Voicemail and Follow-Up Time Eliminated
Nurses previously spent 45 minutes listening to voicemails and 30 minutes on follow-up calls per patient, time now freed up entirely by texting
25%
Increase in consultation bookings
Even during the early days of COVID-19, consultation bookings grew by 25% thanks to faster, more reliable patient communication
10 to 15 hours
Staff time saved per day
With 5 minutes saved on each patient interaction and dozens of interactions daily, NRM recovered 10 to 15 hours of staff time every day

