OhMD

AI voice and texting that resolves patient requests, not just routes them.

Main features

OhMD AI answers patient calls and eliminates hold time and completes patient requests

Two-way SMS, secure texting, web chat, and workflow automation in one platform

Unified dashboard with escalation to the right team

Automation and smart assignments route routine requests without staff intervention

Klara

A patient messaging and engagement tool built around ModMed's EMA ecosystem — strongest for practices already on ModMed.

Main features

Centralizes web chat, text, and voicemail into a single conversation thread

Deep integration with ModMed EMA and Practice Management

Message routing to help staff organize and manage the inbox

AI-assisted routing around messages and workflows

How does patient communication AI compare between OhMD and Klara?
Same checklist, different experience.

Klara and OhMD both help healthcare organizations improve patient communication, but they approach the problem from different angles. Klara is primarily built around patient messaging and engagement, helping teams centralize conversations, route messages, manage digital intake, and reduce reliance on phone-based workflows. OhMD goes a step further by combining AI voice, AI text messaging, workflow automation, and human handoff to help organizations not just manage patient communication but resolve patient requests across channels. While Klara helps teams organize and respond to the inbox, OhMD helps reduce what reaches the inbox in the first place by automating routine calls, texts, and workflows while keeping staff in control when a human needs to step in.

patient communiation ai OhMD vs Klara
Built for the team.

Klara's communication tools are built around ModMed's EMA ecosystem, which is a strength if you're already on ModMed, and a heavier lift if you're not. OhMD is EHR-agnostic by design, so your team can go live quickly, without re-architecting your existing systems to fit the platform.

If your organization already uses ModMed, Klara offers a highly unified experience to reduce phone call volume. If your medical organization needs an independent text-first communication tool or is looking to implement AI voice and text, OhMD is the more flexible standalone option.

OhMD vs Klara which AI communications for healthcare

75 minutes per nurse

Voicemail and Follow-Up Time Eliminated

Nurses previously spent 45 minutes listening to voicemails and 30 minutes on follow-up calls per patient, time now freed up entirely by texting

25%

Increase in consultation bookings

Even during the early days of COVID-19, consultation bookings grew by 25% thanks to faster, more reliable patient communication

10 to 15 hours

Staff time saved per day

With 5 minutes saved on each patient interaction and dozens of interactions daily, NRM recovered 10 to 15 hours of staff time every day

Check the customer stories

  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    northeastern reproductive medicine patient communication with OhMD

Discover real success stories

  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    northeastern reproductive medicine patient communication with OhMD

Discover real success stories

  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    northeastern reproductive medicine patient communication with OhMD

Discover real success stories

  • "OhMD is a lifesaver. It's helped us connect with patients and partners, and to be there for them when they need us."

    Urooj Yunus Ansari

    Vice President, Integrated Spine & Joint Institute

    receptionist texting a patient to confirm an appointment instead of calling.
  • "Communication has never been easier and patients like the convenience as well as the prompt responses."

    Sam

    Billing Assistant and Benefits Administrator, Northeastern Reproductive Medicine

    northeastern reproductive medicine patient communication with OhMD

Explore what OhMD can do for your healthcare organization

Learn how secure texting, AI-powered communication, and workflow automation help healthcare teams work more efficiently.

Explore what OhMD can do for your healthcare organization

Learn how secure texting, AI-powered communication, and workflow automation help healthcare teams work more efficiently.

Explore what OhMD can do for your healthcare organization

Learn how secure texting, AI-powered communication, and workflow automation help healthcare teams work more efficiently.