During a recent Motley Fool interview, Twilio CEO Khozema Shipchandler explained that OhMD’s AI voice technology has delivered a 60% lift in self-serve call resolution, with many calls concluded in under a minute. Shipchandler’s remarks emphasized the importance of keeping humans in the loop when empathy is needed and underscored OhMD’s growing role as one of the leading platforms bringing AI voice to healthcare practices nationwide.

Clip originally published by Motley Fool on September 2, 2025. Featuring Twilio CEO Khozema Shipchandler.
Used for reporting purposes.

One of the many things Shipchandler touched on related to OhMD was the impressive increase in call resolution while allowing healthcare professionals to bring their expertise to conversations that require a personal touch.

"What we’re starting to see with OhMD is that they’ve got a 60% lift in self-serve capability to actually resolve calls. They’re able to drive the conclusion of these calls in less than a minute in many instances" Shipchandler said.

OhMD now supports over 50,000 providers, helping reduce call burden for millions of patient interactions each year.

Solving rising call volume and staff strain with AI voice

Healthcare practices face growing call volume, staffing shortages, and rising patient expectations. OhMD’s AI voice solutions, built in partnership with Twilio, address these challenges by:

• Reducing routine call volume through self-service resolution

• Improving patient access without long hold times

• Freeing staff to focus on in-person care

• Keeping humans in the loop when empathy and nuance are needed

Watch the interview with Motley Fool

You can view the entire video interview with Shipchandler on the Motley Fool Youtube channel.