Kate Slomkowski

How to create a cancellation policy for your healthcare practice

A cancellation policy helps protect your practice efficiency and bottom line. Create your policy today with OhMD's tips and quick templates. Read On

Kate Slomkowski

Reduce call volume with call routing and menu options

Call volume is a pain point for many practices. Adding call routing and call menu options can help triage calls to improve patient satisfaction and ease the burden on staff. Read On

Ethan Bechtel

Patient scheduling – how to improve with texting

Getting patients in for appointments oftentimes comes with a bit of difficulty. Whether you are trying to schedule preventative visits or see sick patients, getting in touch with patients can be laborious. This is especially true if you are using calling as your primary method of communication with patients. Managing patient scheduling, along with other… Read On

Kate Slomkowski

The benefits of asynchronous messaging for healthcare

More than ever, asynchronous messaging is becoming the standard in healthcare. But why should you use it, and how? Here's our take. Read On

Kate Slomkowski

How ISJI cut phone call time by 66% using OhMD to confirm appointments by text

Integrated Spine & Joint Institute streamlined their pre-screen and appointment confirmation processes using OhMD's HIPAA-compliant text messaging platform reducing their call volume by 66% and increasing revenue by slashing missed appointments. Read On

Ethan Bechtel

Patient texting: How to get your patients to hang up the phone and text you instead

Patient texting has been a game changer-- forget missed calls or waiting on hold. Let's dive into getting patients to text your practice. Read On

Kate Slomkowski

Why Choose a Business Credit Card vs Personal Card for My Healthcare Practice?

As a healthcare practitioner, choosing the right credit card is important for managing your practice’s finances. In this post, we’ll explore the benefits and key differences of using a business credit card vs. personal card for your healthcare practice, including separation of personal and business finances, potential liability issues, credit score impact, and increased spending… Read On

Kate Slomkowski

The Healthcare Professional’s Guide to Secure Live Chat Solutions

Have you ever had a package go missing or had questions about an item you wanted to buy? Live website chat may have been your go-to solution to get answers. In the healthcare setting, tools like this could come in handy, but very few were built with healthcare providers specifically in mind. If you have… Read On

Kate Slomkowski

How To Choose a Business Credit Card for Your Practice

Almost every physician in private practice today understands the fear that comes with revenue disruption. For dermatologists, plastic surgeons and doctors in many other fields, the pandemic stalled business. Though it was scary for all, those with credit lines had a safety net.  A business credit card is an essential tool because it allows you… Read On

Kate Slomkowski

How to start a medical practice and technologies to get you moving quicker

You probably are well aware of the benefits of deciding to start a medical practice. Amongst many factors, one in particular stands out: Autonomy. Starting your own medical practice is no easy task. But the freedom that comes with opening your own practice is convincing enough for many. If you’re looking to start a medical… Read On

Kate Slomkowski

Gaining productivity in healthcare teams

Your time is at a premium as part of a healthcare team. Achieve more with less. Less time, less effort, less expense. We'll show you how. Read On

Kate Slomkowski

Central Mass Podiatry transcends the healthcare call center

CASE STUDY – IMPROVING STAFF EFFICIENCY AND CUTTING CALL VOLUME Without needing to hire a healthcare call center, this podiatry group increased marketing efforts while seamlessly handling call volume between two locations. CHALLENGES SOLUTIONS RESULTS In early 2022, staff at Central Mass Podiatry were spending over 5 hours on the phone each day with patients… Read On

Ethan Bechtel

Performing medical chart reviews ahead of scheduled appointments

Putting pre-visit planning into practice has proven to positively impact medical practices time and time again. In fact, medical chart reviews can increase office efficiency and save staff time- up to 30 minutes per day. When put into context, that means that a practice with 220 work days per year, where a health care provider’s… Read On

Ethan Bechtel

A guide to customer service in healthcare

In 2006, new healthcare reimbursement regulations forced organizations to start viewing patients as customers. Your patients are your customers, and your reimbursement for care delivered dictates that you treat them as such, using skills specifically tailored for offering good customer service in healthcare. As a healthcare provider, you are on the one hand serving a… Read On

Kate Slomkowski

Improving population health management with advanced patient communication

Population health management is becoming an ever-popular topic of conversation, and for good reason. If implemented correctly, it would mean great outcomes for patients and providers alike. Advancing population health allows providers to better serve their patient population by meeting patients where they are. Managing health concerns while they are not dire means less patients… Read On

Ethan Bechtel

Overcoming FQHC challenges with staffing

Federally Qualified Health Centers (FQHCs) face many obstacles when it comes to providing the best possible patient experience. By definition, an FQHC attends to populations that are generally underserved by other healthcare groups. This includes patients who are on both Medicare and Medicaid, as well as rural and migrant populations. Since 2000, the number of… Read On

Ethan Bechtel

How to get patients to leave reviews with OhMD

We rely on reviews to help us make decisions. Whether it’s choosing what movie to watch, or which restaurant to go to, online reviews have become important in our daily life. Like guiding your purchases by the star-rating a product gets, reviews are also crucial when choosing your doctor. In fact, 81% of patients look… Read On

Ethan Bechtel

Is app switching killing your productivity?

Most people are not good multitaskers. As much as we all like to think we are good at managing multiple tasks, the truth is that very few of us are effective at task switching on the fly. App switching, which is a form of multitasking, has become increasingly prevalent in the workforce, and research shows… Read On

Ethan Bechtel

Dealing with angry patients at your practice

Dealing with angry patients at one point or another is a given for most healthcare providers. In fact, according to one study, upwards of fifteen percent of patient encounters are considered difficult. For that reason, it’s incredibly important that a staff protocol be in place to manage patients. 6 recommendations for dealing with angry patients… Read On

Ethan Bechtel

How Much Does eClinicalWorks Cost?

A Comprehensive Guide to eClinicalWorks Pricing Electronic Health Record (EHR) solutions have become the norm in the healthcare industry, allowing healthcare professionals to streamline their workflows and improve patient care. eClinicalWorks is one of the leading EHR providers, offering a range of healthcare technology solutions designed to enhance the quality of care and improve patient… Read On