OhMD Patient Communication Platform
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    The human-in-the-loop patient communication platform

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    Meet Nia — your AI assistant for patient calls
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    Physician Practice Text-enabled landline for texting and video Multi-location Practice Centralized texting across facilitiesCall Center Patient texting hub for hospitals & health systemsDeveloper Embed HIPAA-compliant texting into your software
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  • Features
  • The human-in-the-loop patient communication platform

    Simplify

    Improve patient communication & staff retention

    • Two-way SMS & secure texting
    • Call-to-text
    • Web chat
    • Forms

    Automate

    Automate workflows & improve care coordination

    • AI assistant
    • Broadcast messaging
    • Automation & Smart Assignments
    • Conversation management
    • EHR integration

    Scale

    Scale operations & unlock enterprise capabilities

    • Campaigns
    • Custom reporting
    • Dedicated support
    • Multi-tenant, SSO
    • API

    View all features

    Meet Nia — your AI assistant for patient calls
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Melanie Rotax

June 8, 2020

OhMD vs Video-First Telehealth Companies

In recent months, software companies have been rushing to roll out video conferencing to meet a growing demand for telehealth companies during the COVID-19 pandemic. While it is an invaluable resource, video alone can’t satisfy the needs of a high functioning medical practice. That’s why, according to Press Ganey, an increasing amount of patients across… Read On

Melanie Rotax

June 4, 2020

Prepare Patients for Video Visits

OhMD built the video visit tool to be user-friendly for patients and providers, but a lot of patients are new to telehealth and need some help getting started. Below are some simple ways to prepare patients for video visits. Prepare Patients with a Pre-Video Visit Saved Reply One way to help prepare a patient is… Read On

Melanie Rotax

May 12, 2020

Telehealth Reimbursement for Therapists

On April 30, 2020, the Center for Medicare & Medicaid (CMS) announced they will extend telehealth reimbursement to include therapist providers. This update is long-awaited by therapy practices nationwide who have struggled to stay in touch with clients due to COVID-19. Telehealth Reimbursement Changes The announcement covers a series of new directives to connect all… Read On

Melanie Rotax

May 11, 2020

Is the Virtual Waiting Room Here to Stay?

With the spread of COVID-19, medical practices across the US have had to implement new social-distancing procedures, like virtual waiting rooms, to protect the health of their patients and staff. What is a Virtual Waiting Room? A somewhat uncharted territory until the outbreak, the virtual waiting room often takes form as a “parking lot waiting… Read On

Melanie Rotax

May 8, 2020

Zoom vs OhMD Telehealth

The use of telehealth services has skyrocketed since the beginning of the COVID-19 pandemic. Accordingly, the Department of Health and Human Services (HHS) announced the loosening of enforcement of specific HIPAA fines for remote telehealth services. As providers continue to search for the best software to offer their services remotely, many wonder about Zoom and… Read On

Melanie Rotax

May 8, 2020

Telehealth vs. Telemedicine vs. Telecare: What’s the Difference?

Virtual care has rapidly expanded in recent years, driven by the COVID-19 pandemic and evolving patient expectations. Today, healthcare delivery is no longer limited to in-person appointments. Instead, patients and providers alike are turning to remote solutions that offer flexibility, convenience, and safety. With this shift has come a wave of new terminology—terms like telehealth,… Read On

Melanie Rotax

April 16, 2020

Google Virtual Care Feature

In a blog post released by Google Health’s Director of Product Management Julie Black on Friday, April 10, the search engine announced that due to an uptick in Google searches for telehealth and virtual care, it is releasing a new feature to help users connect with healthcare providers virtually. This tool will enable providers to… Read On

Melanie Rotax

April 16, 2020

FCC COVID-19 Telehealth Program

Get Funding for Telemedicine through the COVID-19 Telehealth Program On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law which allotted $200 million to the Federal Communications Commission (FCC) to fund health care providers’ use of telehealth tools to fight COVID-19. On April 2, 2020, the FCC initiated… Read On

Melanie Rotax

March 21, 2020

Telemedicine Codes 2020

A Guide to Telehealth CPT Codes in 2020 In March of 2020 in response to COVID-19, CMS and the White House announced the loosening of regulations around HIPAA and telemedicine codes for 2020, as well as telehealth reimbursement. We will update this article as more news is released. Telemedicine Codes 2020 post COVID-19 On March… Read On

Melanie Rotax

March 18, 2020

HIPAA compliant telehealth platforms for healthcare providers

In a post COVID-19 world, HIPAA compliant telehealth platforms are in high demand. Here are some telemedicine companies you should consider. Read On

Melanie Rotax

March 4, 2020

Coronavirus Telehealth

We’ve recently heard from our users about how they use OhMD to protect their staff and patients from the potential spread of both the Coronavirus and the flu. After a few conversations with OhMD users, here’s a list of a few things you can do in your practice with OhMD to use telehealth to help… Read On

Melanie Rotax

January 2, 2020

Secure Messaging for Healthcare

Secure messaging for healthcare should be at the forefront of every hospital system’s mind. Patient health information must be processed carefully and treated with the utmost importance at all times. Health organizations face risks of receiving large fines (up to $50,000 per incident) should they not secure protected health information (PHI) well. Accordingly, such organizations… Read On

Melanie Rotax

October 1, 2019

Communication Technology for Nurses and Providers

As instant messaging in healthcare becomes more and more prominent, providers are beginning to use applications that allow them to be more connected with their patients than previously possible. This shift will save time, money, and lives for health organizations all over the world. For this reason, it is important health systems recognize the importance… Read On

Melanie Rotax

October 1, 2019

HIPAA Compliant Software – The Key to Efficient Practices

By now, you surely know the importance of utilizing a HIPAA compliant software in your health organization. If not, read our blog post that provides an overview of healthcare messaging apps. Once you know the importance of HIPAA compliance software, you need to know the best habits for integrating it with your practice. Accordingly, we… Read On

Melanie Rotax

October 1, 2019

Texting for seniors is not going anywhere

For many years, texting has ruled as the king of communication. It has been the most common medium for communication, especially among teenagers and young adults. Moreover, older adults have historically been less willing to transition to newer technology. This is no longer the case. Texting for seniors is increasing in popularity, and it is… Read On

Melanie Rotax

September 12, 2019

Hospital Paging – A Better Communication Solution

Hospital paging is still prevalent in the healthcare industry today. According to a 2017 study in the Journal of Hospital Medicine, nearly 80% of hospitals still use pagers. The pager was a fantastic invention of the mid 1900’s and was a great solution for communication in healthcare. But let’s face it, technology, healthcare, and communication… Read On

Ethan Bechtel

August 27, 2019

HIPAA Compliant File Sharing in Healthcare

HIPAA compliant file sharing and text messaging are revolutionizing the healthcare industry; patients and providers are more connected than ever before. This technology saves health systems tens of thousands of dollars each month and improves health outcomes for patients all across the United States. If saving money and patient lives sounds good to you, read… Read On

Ethan Bechtel

August 5, 2019

Is the eVisit the future of healthcare appointments?

Today, a doctor’s appointment comes in many forms. Whether a patient travels to their provider or schedules an electronic visit, there are many methods for consulting a healthcare professional. As the healthcare industry undergoes changes every day, many people wonder if the future of appointments lies in eVisits. What is an eVisit? Electronic visits can… Read On

Ethan Bechtel

July 31, 2019

Communication in Healthcare is a Necessity

Ensuring positive patient experiences and the highest quality of patient health outcomes requires more than just making diagnoses and performing surgery. Efficient communication plays an integral role in all steps of the healthcare process. Providers must be well-practiced in sharing information with colleagues and having transparent conversations with patients to achieve the best results. Organizations… Read On

Melanie Rotax

July 24, 2019

Medical Answering Service – Why You Need One

A medical answering service can drastically change the way your practice interacts with patients. Redirect valuable labor hours once wasted trying to get in touch with patients toward the thing that really matters—improving health outcomes. Why you need a medical answering service The most important component of healthcare is providing patients with the best treatment… Read On
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