Melanie Rotax

Medical Billing and Coding Tips and Tricks

Billing for services is not always easy in healthcare, so we went straight to the experts for some medical billing and coding tips and tricks so you can be sure you’re not leaving money on the table. Svast helps healthcare providers improve financial performance with certified billers, coders and best-in-class processes for revenue cycle management.… Read On

Melanie Rotax

Telehealth: Building trust with patients

In telehealth, building trust with patients is critical. These days, it’s entirely possible that your first time meeting a new patient could be a virtual experience. How do you make a good first impression, make the patient feel comfortable and offer the same standard of care you would in person? Without the opportunity to meet… Read On

Melanie Rotax

Asynchronous messaging for mental health providers is a game-changer

Asynchronous messaging for mental health is becoming a must-have for clinics around the country. The United States is seeing more people seek out mental health care than ever before. As the stigma around seeking help when people need it most continues to fade, mental health clinics are finding new ways to provide the best possible care.… Read On

Ethan Bechtel

Creating fierce patient loyalty in healthcare through hyper-personalization

Building patient loyalty in healthcare is becoming increasingly more important as competition continues to grow within the marketplace. In a world where convenience is king, delivering high quality care when and how the patient wants it can help to ensure someone continues to come back to your practice. But how do you do it? Ed… Read On

Ethan Bechtel

Digital Call Deflection for Patient Communication

In today’s fast-paced digital world, it is essential for healthcare providers to maximize digital call deflection in order to meet the increasing demands and expectations of patients. By understanding what digital call deflection is and why it is important in healthcare, implementing effective strategies, studying successful case studies, and measuring its impact, providers can overcome… Read On

Ethan Bechtel

How one practice built Disney-level consumer healthcare experience

OhMD CEO, Ethan Bechtel, recently sat down with Urooj Ansari, Vice President of Integrated Spine & Joint Institute, for “The Patient Conversation” to discuss the importance of providing stellar customer service to patients the minute they step through the door. Ansari describes how to solve for pain points in the consumer healthcare experience from top… Read On

Ethan Bechtel

Implementing effective telehealth options for your practice

In this episode of “The Patient Conversation”, telehealth consultant Sam Lippolis and OhMD CEO Ethan Bechtel share their expectations for the future of telehealth and suggest best practices for delivering patients the best telehealth experience. They cover the importance of nailing down workflows, training providers on technology, and educating patients to adapt to a hybrid… Read On

Ethan Bechtel

Keeping the televisit at the forefront of care after COVID-19

Even as people are becoming more willing to go back into the doctors office for visits, the value of the televisit has left an indelible mark on patients. Though the U.S. has seen a decline in telehealth usage over the last few months with more and more people becoming vaccinated for COVID-19, a recent study… Read On

Melanie Rotax

How to Ask for Patient Reviews

So you’re asking yourself, how to ask patients for reviews? You’ve come to the right place. The shaping of your medical practice’s online reputation is happening whether you are managing it or not. Your prospective patients make snap judgements about you based on the first things they see when they search the web. Word of… Read On

Ethan Bechtel

Improving patient experience key to compete with Amazon Care

Improving patient experience is something we are all striving for. Unfortunately there is no magic formula to make it happen. Every facility is different, there are nuances to every population served, and there are countless factors for the individual that make improving patient experience really difficult. While we are taking steps toward a value-based care… Read On

Ethan Bechtel

Amazon Care and the future of value based care

Ethan Bechtel, OhMD CEO, recently sat down with John Lynn, Founder and Chief Editor at healthcareittoday.com for “The Patient Conversation” to discuss an important shift in healthcare from fee for service to value based care. They also delve into the expected impacts of Amazon Care on the healthcare industry, suggesting ways for smaller scale medical… Read On

Ethan Bechtel

Google reviews are important for your patient practice

As it turns out, Google reviews are pretty powerful when it comes to growing your patient practice. We learned why Google reviews and your practice’s Google My Business page are critical components of the success of your patient practice in a recent discussion on the topic. OhMD CEO, Ethan Bechtel recently sat down with Matt… Read On

Ethan Bechtel

Patient Referral Forms: What They Are & How to Improve Them

What is a patient referral form? A patient referral form is a document that a primary care provider (PCP) or referring physician uses to recommend a patient to a specialist or another healthcare provider. These forms typically include key clinical details like the reason for the referral, relevant medical history, insurance information, and provider contact… Read On

Melanie Rotax

OhMD vs Video-First Telehealth Companies

In recent months, software companies have been rushing to roll out video conferencing to meet a growing demand for telehealth companies during the COVID-19 pandemic. While it is an invaluable resource, video alone can’t satisfy the needs of a high functioning medical practice. That’s why, according to Press Ganey, an increasing amount of patients across… Read On

Melanie Rotax

Prepare Patients for Video Visits

OhMD built the video visit tool to be user-friendly for patients and providers, but a lot of patients are new to telehealth and need some help getting started. Below are some simple ways to prepare patients for video visits. Prepare Patients with a Pre-Video Visit Saved Reply One way to help prepare a patient is… Read On

Melanie Rotax

Telehealth Reimbursement for Therapists

On April 30, 2020, the Center for Medicare & Medicaid (CMS) announced they will extend telehealth reimbursement to include therapist providers. This update is long-awaited by therapy practices nationwide who have struggled to stay in touch with clients due to COVID-19. Telehealth Reimbursement Changes The announcement covers a series of new directives to connect all… Read On

Melanie Rotax

What’s a Virtual Waiting Room? Definition & How They Work

With the spread of COVID-19, medical practices across the US have had to implement new social-distancing procedures, like virtual waiting rooms, to protect the health of their patients and staff. What is a Virtual Waiting Room? A virtual waiting room is a modern alternative to the traditional waiting area, allowing patients to check in for… Read On

Melanie Rotax

Zoom vs OhMD Telehealth

The use of telehealth services has skyrocketed since the beginning of the COVID-19 pandemic. Accordingly, the Department of Health and Human Services (HHS) announced the loosening of enforcement of specific HIPAA fines for remote telehealth services. As providers continue to search for the best software to offer their services remotely, many wonder about Zoom and… Read On

Melanie Rotax

Telehealth vs. Telemedicine vs. Telecare: What’s the Difference?

Virtual care has rapidly expanded in recent years, driven by the COVID-19 pandemic and evolving patient expectations. Today, healthcare delivery is no longer limited to in-person appointments. Instead, patients and providers alike are turning to remote solutions that offer flexibility, convenience, and safety. With this shift has come a wave of new terminology—terms like telehealth,… Read On

Melanie Rotax

Google Virtual Care Feature

In a blog post released by Google Health’s Director of Product Management Julie Black on Friday, April 10, the search engine announced that due to an uptick in Google searches for telehealth and virtual care, it is releasing a new feature to help users connect with healthcare providers virtually. This tool will enable providers to… Read On