Kate Slomkowski

AI Patient Communication vs Outsourced Call Centers

For years healthcare organizations used outsourced call centers to handle appointment reminders, referral coordination, billing follow-ups, and population health outreach. It worked…until it didn’t. Patients expect faster, easier communication. Healthcare organizations are also under pressure to improve access, control labor costs, and grow revenue without adding overhead. Those demands are pushing many teams to look… Read On

Ashley Allen, NP, MBA

Medical Answering Service Pricing: The Real Numbers

You’re paying $1,500 a month for someone to write “patient called about refill” on a digital sticky note. That’s the business model you’re defending when you stick with traditional medical answering service pricing. Let’s break down what you actually get for that money – and what you could get instead. What Does a Traditional Medical… Read On

Melanie Rotax

Patient Portal vs Texting: Why Patients Choose SMS Over Portals

The debate between portals and texting has a clear winner. Portals get 20-30% engagement. Text messages get a 98% read rate. Patients have voted with their thumbs. Yet most practices still push patients toward portals. Why? Because that’s what their EHR came with. Not because it works. Why Is the Patient Portal vs Texting Gap… Read On

Ashley Allen, NP, MBA

Patient Conversations in Healthcare: What’s Changing and Why It Matters

Patient conversations in healthcare used to mean one thing: phone calls. A patient calls. Staff answers. They talk. Repeat 200 times a day. That model is broken. Practices are drowning in calls. Staff are burned out. Patients can’t get through. And the fix isn’t hiring more people. It’s giving patients better ways to reach you.… Read On

Kate Slomkowski

Dermatology Associates of Western Connecticut Reduces Clinical Message Resolution Time by 67% with OhMD + Nia

Learn how a multi-site dermatology practice reduced nurse workload by 31% and recovered 650 hours per year using AI-powered clinical communication with OhMD and Nia, OhMD's AI text and voice agent. Read On

Ashley Allen, NP, MBA

AI Phone Answering Service for Medical Practices

Your front desk is underwater. Calls stack up like dishes in a college dorm. Patients abandon after 50 seconds because who has time for hold music when their kid has strep? Here’s the problem: you’re paying someone $35,000 a year to answer phones and play phone tag all day. They burn out. They quit. You… Read On

OhMD Team

Top 10 Patient Intake Software Solutions (2026)

The bar is low for managing patient intake efficiently, so the right software can make all the difference. As difficult as it might be to replace the clipboard and paper, you know the importance of streamlining administrative tasks so your physicians can focus on patient care. That’s why finding the best patient intake software is… Read On

Ashley Allen, NP, MBA

After Hours Medical Answering Service: Stop the ER Shuffle

It’s 10 PM. Mrs. Johnson’s kid has a fever. She calls your practice and gets this: “Our office is currently closed. If this is an emergency, please hang up and dial 911.” So she hangs up. Drives to the ER. Waits three hours. Gets charged $1,200 for Children’s Tylenol and reassurance. Everyone loses. Your practice… Read On

Ashley Allen, NP, MBA

Automated Medical Answering Service: Why AI Beats Phone Trees

“Press 1 for appointments, press 2 for billing, press 3 to hate your life.” That’s the automated medical answering service most practices think of. Phone trees that trap patients in menu hell while solving exactly nothing. Real automation works differently. AI picks up and has an actual conversation. No buttons. No menus. No “please hold… Read On

Devin Mason

Call Abandonment Rate Cut 63% at Coastline Ortho with OhMD

See how Coastline Orthopaedic Associates reduced call abandonment rate by over 60% with OhMD Call-to-Text call deflection and automation. Read On

Devin Mason

Assort Health vs OhMD: Pricing, Outcomes, and Patient Experience

OhMD vs Assort Health: pricing, reviews, and results. Why providers pick OhMD’s human in the loop AI over voice-only automation. Read On

Ashley Allen, NP, MBA

7 Top Patient Engagement Strategies to Improve Care & Outcomes

For years, healthcare teams have worked to help patients stay involved in their care, but the stakes feel higher now. Patients have more ways than ever to share feedback, compare providers, and choose where they go for treatment. A woman managing breast cancer might expect personalized education materials in her native language. A father with… Read On

Ashley Allen, NP, MBA

Digital Patient Engagement in Healthcare: Best Practices and Benefits

Key Takeaways: Digital Patient Engagement Digital patient engagement has become a crucial part of modern healthcare, offering new ways for patients and providers to stay connected beyond the traditional clinic visit. From secure messaging to mobile apps that help manage chronic conditions, digital tools make it easier for people to take part in their care… Read On

Ashley Allen, NP, MBA

AI and Patient Engagement: What Healthcare Leaders Need to Know

Key Takeaways: AI and Patient Engagement Artificial intelligence (AI) is quickly becoming part of everyday healthcare, transforming how organizations keep patients connected, informed, and engaged. From automated reminders to chatbots answering questions at midnight, AI is helping clinics and health systems support patients in ways that used to require large teams of staff working around… Read On

Ashley Allen, NP, MBA

Patient Engagement in Healthcare: What it Means and How Clinics Can Improve Itt

Key Takeaways: Patient Engagement Patient engagement is more than just getting patients to show up for appointments, it’s about creating an active partnership between patients and their healthcare providers that spans the continuum of their active health management plan. Patient engagement manifests in small but critical ways, from reading after-visit summaries to texting a provider… Read On

Maya Purcell

What Your Google Rating Really Says About Your Practice

90% of patients read reviews before choosing a healthcare provider. Your online reputation isn’t just marketing fluff, it’s important operational insight hiding in plain sight. When a patient leaves a review, they’re giving you more than a rating. They’re giving you a window into their experience: the good, the bad, and everything in between. These… Read On

OhMD Team

Luma Health Pricing vs. OhMD: What You Need to Know

Luma Health and OhMD are two major players in the patient communication space. But when it comes to pricing and product fit, they take very different approaches. If you’re comparing the two, this breakdown will help you understand which platform may better align with your practice’s needs and your budget. Comparing Luma Health’s Pricing and… Read On

OhMD Team

Artera Pricing vs. OhMD: What’s the Difference?

If you’re comparing Artera with OhMD, you’re probably trying to improve how your organization communicates with patients and wondering how pricing and features stack up. While both platforms offer modern communication tools, their approach, target users, and pricing structures differ significantly. Here’s what you need to know. Comparing Artera’s Pricing and Features vs. OhMD Why… Read On

OhMD Team

Solutionreach Pricing vs. OhMD: What’s the Difference?

When searching for a patient communication platform, it’s natural to compare tools like Solutionreach and OhMD, especially when it comes to pricing. But while cost matters, it’s only one part of the equation. This breakdown will help you understand how the two platforms stack up across features, experience, and approach. Comparing Solutionreach Pricing and Features… Read On

OhMD Team

What’s New in OhMD: July Edition

It’s July and we’re releasing some super product features that will make your team feel like they’ve gained superpowers. Here’s what’s new this month: Private Colleague Notes For your eyes only! You can now leave a quick private note for a colleague right inline the patient conversation. Use it for: Example: “Patient mentioned switching insurance… Read On