Ethan Bechtel

Performing medical chart reviews ahead of scheduled appointments

Putting pre-visit planning into practice has proven to positively impact medical practices time and time again. In fact, medical chart reviews can increase office efficiency and save staff time- up to 30 minutes per day. When put into context, that means that a practice with 220 work days per year, where a health care provider’s… Read On

Ethan Bechtel

Customer Service in Healthcare: Importance & How to Improve It

In 2006, new healthcare reimbursement regulations forced organizations to start viewing patients as customers. Your patients are your customers, and your reimbursement for care delivered dictates that you treat them as such, using skills specifically tailored for offering good customer service in healthcare. As a healthcare provider, you are on the one hand serving a… Read On

Ethan Bechtel

Overcoming FQHC challenges with staffing

Federally Qualified Health Centers (FQHCs) face many obstacles when it comes to providing the best possible patient experience. By definition, an FQHC attends to populations that are generally underserved by other healthcare groups. This includes patients who are on both Medicare and Medicaid, as well as rural and migrant populations. Since 2000, the number of… Read On

Ethan Bechtel

How to Deal With Angry or Aggressive Patients

Dealing with angry patients at one point or another is a given for most healthcare providers. In fact, according to one study, upwards of fifteen percent of patient encounters are considered difficult. For that reason, it’s incredibly important that a staff protocol be in place to manage patients. 6 recommendations for dealing with angry patients… Read On

Ethan Bechtel

Patients don’t have printers: Implementing electronic forms

Are you feeling overwhelmed, burnt out, and frustrated with your current patient communication workflow? If your answer is yes, we’d hazard a guess that you’re still calling your patients. Maybe you’re calling patients for appointment reminders, prescription refills, or general inquiries. You’re probably also expecting patients to complete printable forms prior to their appointment. Both… Read On

Ethan Bechtel

What Is Personalized Care in Healthcare? Definition & Examples

Across the U.S. healthcare system, providers are increasingly shifting away from one-size-fits-all care and moving toward a more thoughtful, personalized approach. Personalized healthcare centers on treating each patient as an individual, using their medical history, genetics, lifestyle, and preferences to guide more accurate and proactive care decisions. This shift toward personalization reflects a broader move… Read On

Ethan Bechtel

Referral Management made easy with OhMD

For specialist practices, good referral management is critical in acquiring new patients. That’s why it is so important to make the referral process seamless. Whether it’s a provider or a patient as the point of contact in the referral, there are many steps to get to the point of scheduling an appointment. Studies show it… Read On

Ethan Bechtel

The power of accessing telehealth from a text link

Accessing high-quality medical care is hard enough. Providers are busy, and finding a convenient appointment time can be difficult. Since the start of the COVID-19 pandemic, telehealth appointment rates have skyrocketed, and it looks like they’re here to stay. Telehealth adoption makes receiving medical care easier and more convenient for patients, and allows healthcare professionals… Read On

Ethan Bechtel

How does poor communication affect patient care?

Many times when people connect with us at OhMD, they are looking to add new tools to communicate with patients. The underlying issue that is uncovered 95% percent of the time is that they aren’t just looking for a communication tools. They are looking to solve for the impact of poor communication on patient care.… Read On

Ethan Bechtel

8 reasons you should text your patients

Let’s face it: people don’t answer phone calls anymore. This is especially true when people don’t recognize the number calling them. And even if they do recognize the number calling them, there is a high probability that they are not in a situation where they can answer the phone. Voicemail can be even worse, because… Read On

Melanie Rotax

Preventive visits and ways to engage patients in healthcare

Engaging patients in healthcare is much easier said than done. At the beginning of the COVID-19 pandemic, many people were scared to go to the doctor or hospital for fear of exposure. In spite of the risk the pandemic poses, it is still necessary to monitor overall health. Preventative care appointments, like regular checkups, cancer… Read On

Melanie Rotax

Provider burnout and the benefits of technology

Burnout and compassion fatigue have been hot topics in the news since the rise of COVID-19. Especially important is the effect the pandemic has had on medical professionals and the rise of physician burnout. As cases of COVID-19 rose, attention to physician mental health fell by the wayside. It’s time to return focus to the… Read On

Melanie Rotax

Patient Tagging: A patient case management tool

Managing patient preferences, chronic conditions, and referral sources can be a lot to keep track of. But, having a log of this information can be very helpful when it comes to providing satisfactory patient-centered care. A patient case management tool can make all the difference. What if you could make individual identifiers for each patient?… Read On

Melanie Rotax

How to Triage Patient Phone Calls Efficiently: Step-By-Step

Triage patient phone calls with OhMD Patient Calling feature and call patients directly from your computer using your office number. Read On

Melanie Rotax

Direct primary care patient satisfaction improvement tips

Direct primary care patient satisfaction. How do we improve it? When wait times are getting longer, patient management is getting harder, and people are struggling to access the care and attention they need, the direct primary care model is designed to put the patient satisfaction and communication at the forefront.  We’ll provide you an understanding… Read On

Melanie Rotax

What’s a HIPAA Compliant Answering Service? Cost & How it Works

A HIPAA compliant medical answering service is the answer to overwhelming numbers of patient phone calls. OhMD’s Call-to-Text will allow you to manage call volume with a more convenient workflow. A healthcare answering service makes it possible for your medical practice to offer extraordinary patient care while maintaining compliance with HIPAA standards. What’s a HIPAA… Read On

Melanie Rotax

Tips and Technologies to Lead as a Patient Access Manager

As a patient access manager, you act as an ambassador for the patient. It isn’t a job to be taken lightly. You are there at the start of their care journey. When patients first step into the door of a healthcare organization, it can be overwhelming and sometimes scary. You are on the front lines… Read On

Melanie Rotax

Choosing the right text to landline option for your practice

Text to landline service. You might see or hear that and say, what does that mean? Why do I care? Most importantly, how does it help me? Exactly like it sounds, text to landline means that people can send SMS and MMS messages to your landline phone number. Software like OhMD allows you to see… Read On

Melanie Rotax

How online intake forms will save you time and energy

Imagine a world where you were given the opportunity to complete online intake forms ahead of time and review them on your own terms. Read On

Melanie Rotax

8 ways to improve the management of patient centered care

The management of patient centered care can make or break the healthcare experience. We all strive to center the visit on the patient, but there are many moving pieces to the care experience that can put us off target. There are things you can do, today, to improve the experience that will keep your patients… Read On