OhMD Team

Dealing with angry patients at your practice

Dealing with angry patients at one point or another is a given for most healthcare providers. In fact, according to one study, upwards of fifteen percent of patient encounters are considered difficult. For that reason, it’s incredibly important that a staff protocol be in place to manage patients. 6 recommendations for dealing with angry patients… Read On

OhMD Team

Patients don’t have printers: Implementing electronic forms

Are you feeling overwhelmed, burnt out, and frustrated with your current patient communication workflow? If your answer is yes, we’d hazard a guess that you’re still calling your patients. Maybe you’re calling patients for appointment reminders, prescription refills, or general inquiries. You’re probably also expecting patients to complete printable forms prior to their appointment. Both… Read On

OhMD Team

How patient personalization is changing the way we treat patients

In recent years, patient personalization has emerged as one of the most important advances in the shift to a value-based care model. It’s a process of taking into account all the unique aspects of a patient’s medical history in order to make medical decisions in the best interests of that patient. This shift away from… Read On

OhMD Team

Referral Management made easy with OhMD

For specialist practices, good referral management is critical in acquiring new patients. That’s why it is so important to make the referral process seamless. Whether it’s a provider or a patient as the point of contact in the referral, there are many steps to get to the point of scheduling an appointment. Studies show it… Read On

OhMD Team

The power of accessing telehealth from a text link

Accessing high-quality medical care is hard enough. Providers are busy, and finding a convenient appointment time can be difficult. Since the start of the COVID-19 pandemic, telehealth appointment rates have skyrocketed, and it looks like they’re here to stay. Telehealth adoption makes receiving medical care easier and more convenient for patients, and allows healthcare professionals… Read On

OhMD Team

How does poor communication affect patient care?

Many times when people connect with us at OhMD, they are looking to add new tools to communicate with patients. The underlying issue that is uncovered 95% percent of the time is that they aren’t just looking for a communication tools. They are looking to solve for the impact of poor communication on patient care.… Read On

OhMD Team

8 reasons you should text your patients

Let’s face it: people don’t answer phone calls anymore. This is especially true when people don’t recognize the number calling them. And even if they do recognize the number calling them, there is a high probability that they are not in a situation where they can answer the phone. Voicemail can be even worse, because… Read On

OhMD Team

Preventive visits and ways to engage patients in healthcare

Engaging patients in healthcare is much easier said than done. At the beginning of the COVID-19 pandemic, many people were scared to go to the doctor or hospital for fear of exposure. In spite of the risk the pandemic poses, it is still necessary to monitor overall health. Preventative care appointments, like regular checkups, cancer… Read On

OhMD Team

Provider burnout and the benefits of technology

Burnout and compassion fatigue have been hot topics in the news since the rise of COVID-19. Especially important is the effect the pandemic has had on medical professionals and the rise of physician burnout. As cases of COVID-19 rose, attention to physician mental health fell by the wayside. It’s time to return focus to the… Read On

OhMD Team

Patient Tagging: A patient case management tool

Managing patient preferences, chronic conditions, and referral sources can be a lot to keep track of. But, having a log of this information can be very helpful when it comes to providing satisfactory patient-centered care. A patient case management tool can make all the difference. What if you could make individual identifiers for each patient?… Read On

OhMD Team

How to triage patient phone calls from your desktop

Triage patient phone calls with OhMD Patient Calling feature and call patients directly from your computer using your office number. Read On

OhMD Team

Direct primary care patient satisfaction improvement tips

Direct primary care patient satisfaction. How do we improve it? When wait times are getting longer, patient management is getting harder, and people are struggling to access the care and attention they need, the direct primary care model is designed to put the patient satisfaction and communication at the forefront.  We’ll provide you an understanding… Read On

OhMD Team

HIPAA compliant answering service

A HIPAA compliant medical answering service is the answer to overwhelming numbers of patient phone calls. OhMD’s Call-to-Text will allow you to manage call volume with a more convenient workflow. A healthcare answering service makes it possible for your medical practice to offer extraordinary patient care while maintaining compliance with HIPAA standards. How does an… Read On

OhMD Team

Tips and Technologies to Lead as a Patient Access Manager

As a patient access manager, you act as an ambassador for the patient. It isn’t a job to be taken lightly. You are there at the start of their care journey. When patients first step into the door of a healthcare organization, it can be overwhelming and sometimes scary. You are on the front lines… Read On

OhMD Team

Choosing the right text to landline option for your practice

Text to landline service. You might see or hear that and say, what does that mean? Why do I care? Most importantly, how does it help me? Exactly like it sounds, text to landline means that people can send SMS and MMS messages to your landline phone number. Software like OhMD allows you to see… Read On

OhMD Team

How online intake forms will save you time and energy

Imagine a world where you were given the opportunity to complete online intake forms ahead of time and review them on your own terms. Read On

OhMD Team

8 ways to improve the management of patient centered care

The management of patient centered care can make or break the healthcare experience. We all strive to center the visit on the patient, but there are many moving pieces to the care experience that can put us off target. There are things you can do, today, to improve the experience that will keep your patients… Read On

OhMD Team

10 tips for launching your telehealth marketing plan

Choosing how to introduce a new telehealth marketing plan may be a looming decision – but it doesn’t have to be. What people don’t realize is that the technology used in telehealth can be similar or identical to the technology we use in our day-to-day lives. When most people think of telehealth, they automatically think… Read On

OhMD Team

5 patient experience best practices

Patient experience best practices are what we, in healthcare, are always seeking out. Making the care process more accessible, enjoyable, and comfortable are frequently topics of discussion for healthcare providers and staff. With emerging options for care that the patient can choose from, we must strive for the best experience whether it is virtual or… Read On

OhMD Team

Creating fierce patient loyalty in healthcare through hyper-personalization

Building patient loyalty in healthcare is becoming increasingly more important as competition continues to grow within the marketplace. In a world where convenience is king, delivering high quality care when and how the patient wants it can help to ensure someone continues to come back to your practice. But how do you do it? Ed… Read On