Keeping track of all the lines of patient communication can be a sizable task. One way to streamline your patient communication is to utilize OhMD’s Patient Calling feature. Have you ever wondered how to triage patient phone calls from your desktop? Patient Calling allows you to call patients directly from the web version of OhMD, without ever picking up a phone.
Why triage patient phone calls from a phone when you could from your desktop?
Data from the American Journal of Medicine shows that provider burnout is closely related lower patient satisfaction. If provider burnout can be partially attributed to an excess of communication tools, it is only logical to find a way to cut down on those tools and communicate with patients more efficiently.
Wouldn’t it be great to be able to contact patients, through all mediums, from the same location? Imagine not having to check email, voicemails, and patient portals to make sure you’ve gotten back to all your patients. Smoothing out your patient communication workflow would simplify how to triage patient phone calls.
With the introduction of OhMD’s Patient Calling feature, you are able to text, call, and host video visits all from the same place.
Your patients will love the change, too. If you are in the middle of a text conversation and identify that a phone call is needed, you can call them in a single mouse click, right from your textable number. Being able to meet their telehealth needs not only makes your job easier, it also gives them a seamless and positive patient experience. Communication like this is simple and tailored to each patient, which is a major facet of patient-centered care.
How it works
While OhMD is a great solution for cutting down on voicemail by allowing people to text instead, you undoubtedly will always have people who choose to call. With OhMD’s Virtual Phone Assistant you’ll be able to read the transcript of the voicemail and place a return call without ever picking up the phone.
Just choose the patient that you would like to call from the chat list and click on the phone icon.
Yes, it’s as simple as that.
Using Patient Calling, you won’t have to dial a number to call a patient ever again. OhMD will also track the beginning and end times of the call, as well as the duration. This all can be easily transferred to your EHR when the time comes for record keeping and billing purposes.
On the patient end, they receive a call from your office or OhMD line and answer as they normally would. It’s that easy. And ideally, patients will have your textable number as a contact saved on their phone. This means that when you call from that number, they will recognize who is calling and will be more likely to pick up the phone.
Why use OhMD Patient Calling?
Using Patient Calling, you will be able to triage patient phone calls in one concise location. This makes managing patient communication easy and clear-cut.
Patient Calling also allows you to maximize calls out to patients, all from one phone number. Calls will come from your textable number, so patients will recognize who is calling and are therefore more likely to pick up the phone.
Call patients from anywhere you have access to OhMD
Whether you are accessing the web version of OhMD through your desktop computer in the office or your laptop on the comfort of your couch, you will be able to use Patient Calling. And better yet, the call will always be coming from the practice’s textable number.
Combine synchronous communication with asynchronous messaging
With Patient Calling, you are able to use both synchronous and asynchronous communication tools to keep in touch with patients. We suggest that you use Patient Calling when you have been texting with a patient and decide a phone call is necessary. You can then jot down notes from the call in the “Notes” section of OhMD or in your EHR system. Incorporating Patient Calling means you are able to reach patients in a meaningful and productive way.
Track phone call time
Patient Calling can act as a tool to help you with billing, as well. After the completion of a call, you will see system messages for the beginning and end times of the call, as well as the total duration. These messages can then be transferred to your EHR system and used for billing purposes.
Offer voice-only telehealth
Voice-only telehealth doesn’t require patients to click a link to join an appointment. Although this step seems simple, for some it is confusing, difficult, or even impossible. Patient Calling just requires patients to pick up the phone as they would for any other phone call. This means that you will be able to offer telehealth services through OhMD with an even easier patient experience.
Enable more remote work
As touched on previously, you are able to use Patient Calling from any location. This will allow staff the option to work from home or while traveling, as long as they can access OhMD. Give your staff the gift of freedom by using Patient Calling through OhMD.
Are you tired of picking up the phone hundreds of times a day? Are your patients complaining that their calls were never returned? Keep communication simple and cut out the office phone with OhMD’s Patient Calling tool.
See how simple patient communication can be with OhMD Patient Calling, HIPAA compliant texting and all the other OhMD tools!