Ethan Bechtel

Referral Management made easy with OhMD

For specialist practices, good referral management is critical in acquiring new patients. That’s why it is so important to make the referral process seamless. Whether it’s a provider or a patient as the point of contact in the referral, there are many steps to get to the point of scheduling an appointment. Studies show it… Read On

Ethan Bechtel

How does poor communication affect patient care?

Many times when people connect with us at OhMD, they are looking to add new tools to communicate with patients. The underlying issue that is uncovered 95% percent of the time is that they aren’t just looking for a communication tools. They are looking to solve for the impact of poor communication on patient care.… Read On

Ethan Bechtel

8 reasons you should text your patients

Let’s face it: people don’t answer phone calls anymore. This is especially true when people don’t recognize the number calling them. And even if they do recognize the number calling them, there is a high probability that they are not in a situation where they can answer the phone. Voicemail can be even worse, because… Read On

Ethan Bechtel

Workflow Automation for Healthcare: Autopilot

If you use a workflow automation for healthcare tool like Autopilot, you'll give the best first impression for the patient. Read On

Melanie Rotax

Preventive visits and ways to engage patients in healthcare

Engaging patients in healthcare is much easier said than done. At the beginning of the COVID-19 pandemic, many people were scared to go to the doctor or hospital for fear of exposure. In spite of the risk the pandemic poses, it is still necessary to monitor overall health. Preventative care appointments, like regular checkups, cancer… Read On

Melanie Rotax

Provider burnout and the benefits of technology

Burnout and compassion fatigue have been hot topics in the news since the rise of COVID-19. Especially important is the effect the pandemic has had on medical professionals and the rise of physician burnout. As cases of COVID-19 rose, attention to physician mental health fell by the wayside. It’s time to return focus to the… Read On

Melanie Rotax

What’s a HIPAA Compliant Answering Service? Cost & How it Works

A HIPAA compliant medical answering service is the answer to overwhelming numbers of patient phone calls. OhMD’s Call-to-Text will allow you to manage call volume with a more convenient workflow. A healthcare answering service makes it possible for your medical practice to offer extraordinary patient care while maintaining compliance with HIPAA standards. What’s a HIPAA… Read On

Melanie Rotax

Tips and Technologies to Lead as a Patient Access Manager

As a patient access manager, you act as an ambassador for the patient. It isn’t a job to be taken lightly. You are there at the start of their care journey. When patients first step into the door of a healthcare organization, it can be overwhelming and sometimes scary. You are on the front lines… Read On

Melanie Rotax

Choosing the right text to landline option for your practice

Text to landline service. You might see or hear that and say, what does that mean? Why do I care? Most importantly, how does it help me? Exactly like it sounds, text to landline means that people can send SMS and MMS messages to your landline phone number. Software like OhMD allows you to see… Read On

Melanie Rotax

8 ways to improve the management of patient centered care

The management of patient centered care can make or break the healthcare experience. We all strive to center the visit on the patient, but there are many moving pieces to the care experience that can put us off target. There are things you can do, today, to improve the experience that will keep your patients… Read On

Melanie Rotax

10 tips for launching your telehealth marketing plan

Choosing how to introduce a new telehealth marketing plan may be a looming decision – but it doesn’t have to be. What people don’t realize is that the technology used in telehealth can be similar or identical to the technology we use in our day-to-day lives. When most people think of telehealth, they automatically think… Read On

Melanie Rotax

How to Improve Patient Experience: Best Practices & Tips

Patient experience best practices are what we, in healthcare, are always seeking out. Making the care process more accessible, enjoyable, and comfortable are frequently topics of discussion for healthcare providers and staff. With emerging options for care that the patient can choose from, we must strive for the best experience whether it is virtual or… Read On

Melanie Rotax

Automation in healthcare proves key for Pediatric Care of Ogden

CASE STUDY – AUTOMATION AND BULK APPOINTMENT REMINDERS GIVES STAFF SUPERPOWERS CHALLENGES SOLUTIONS RESULTS A pediatric practice offers busy parents more convenience with two-way texting and automated appointment scheduling Pediatric Care of Ogden has found success with automation in healthcare, automating repetitive tasks while still prioritizing a personalized patient experience. Before Pediatric Care of Ogden… Read On

Melanie Rotax

How to Ask for Patient Reviews

So you’re asking yourself, how to ask patients for reviews? You’ve come to the right place. The shaping of your medical practice’s online reputation is happening whether you are managing it or not. Your prospective patients make snap judgements about you based on the first things they see when they search the web. Word of… Read On

Ethan Bechtel

Patient Referral Forms: What They Are & How to Improve Them

What is a patient referral form? A patient referral form is a document that a primary care provider (PCP) or referring physician uses to recommend a patient to a specialist or another healthcare provider. These forms typically include key clinical details like the reason for the referral, relevant medical history, insurance information, and provider contact… Read On

Ethan Bechtel

“TeleHealth Access for Seniors” Nonprofit Spotlight

In March 2020, siblings Hannah and Arjun Verma began the 501(c)(3) nonprofit TeleHealth Access for Seniors whose mission is to improve telehealth accessibility by collecting compatible mobile devices to donate to senior and low-income patients. TeleHealth Access for Seniors had its genesis when the Verma siblings overheard their parents, both medical professionals, discuss the difficulty… Read On

Melanie Rotax

OhMD vs Video-First Telehealth Companies

In recent months, software companies have been rushing to roll out video conferencing to meet a growing demand for telehealth companies during the COVID-19 pandemic. While it is an invaluable resource, video alone can’t satisfy the needs of a high functioning medical practice. That’s why, according to Press Ganey, an increasing amount of patients across… Read On

Melanie Rotax

What’s a Virtual Waiting Room? Definition & How They Work

With the spread of COVID-19, medical practices across the US have had to implement new social-distancing procedures, like virtual waiting rooms, to protect the health of their patients and staff. What is a Virtual Waiting Room? A virtual waiting room is a modern alternative to the traditional waiting area, allowing patients to check in for… Read On

Ethan Bechtel

HIPAA Compliant Instant Messaging in Healthcare

The healthcare industry recently surpassed manufacturing and retail to become the largest employer in the United States. This massive increase in healthcare jobs brings thousands of administrative job openings each year. With this influx comes an unprecedented need for efficient communication and secure transactions of patient healthcare records. To maximize efficiency and protect patient privacy,… Read On

Ethan Bechtel

Automated Appointment Reminders Decrease Patient No-Show Rate

Every day, practices lose thousands of dollars due to patient no-shows. Some experts estimate patient no-shows can cost a single physician upwards of  $150,000 annually, not to mention the labor hours spent rescheduling missed appointments. Staff is forced to divert their attention from improving the patient care experience to searching through schedules, calling patients (often… Read On