Melanie Rotax

8 ways to improve the management of patient centered care

The management of patient centered care can make or break the healthcare experience. We all strive to center the visit on the patient, but there are many moving pieces to the care experience that can put us off target. There are things you can do, today, to improve the experience that will keep your patients… Read On

Melanie Rotax

10 tips for launching your telehealth marketing plan

Choosing how to introduce a new telehealth marketing plan may be a looming decision – but it doesn’t have to be. What people don’t realize is that the technology used in telehealth can be similar or identical to the technology we use in our day-to-day lives. When most people think of telehealth, they automatically think… Read On

Melanie Rotax

How to Improve Patient Experience: Best Practices & Tips

Patient experience best practices are what we, in healthcare, are always seeking out. Making the care process more accessible, enjoyable, and comfortable are frequently topics of discussion for healthcare providers and staff. With emerging options for care that the patient can choose from, we must strive for the best experience whether it is virtual or… Read On

Ethan Bechtel

Creating fierce patient loyalty in healthcare through hyper-personalization

Building patient loyalty in healthcare is becoming increasingly more important as competition continues to grow within the marketplace. In a world where convenience is king, delivering high quality care when and how the patient wants it can help to ensure someone continues to come back to your practice. But how do you do it? Ed… Read On

Ethan Bechtel

How one practice built Disney-level consumer healthcare experience

With consumerism bleeding into all industries including healthcare, consumer healthcare experience is being considered now more than ever before, as patients have more choice in how and where they receive care. Because of this, practices are now competing on elements of the patient experience beyond simply the level of care provided. So the question becomes:… Read On

Melanie Rotax

How to Ask for Patient Reviews

So you’re asking yourself, how to ask patients for reviews? You’ve come to the right place. The shaping of your medical practice’s online reputation is happening whether you are managing it or not. Your prospective patients make snap judgements about you based on the first things they see when they search the web. Word of… Read On

Ethan Bechtel

Patient Referral Forms: What They Are & How to Improve Them

What is a patient referral form? A patient referral form is a document that a primary care provider (PCP) or referring physician uses to recommend a patient to a specialist or another healthcare provider. These forms typically include key clinical details like the reason for the referral, relevant medical history, insurance information, and provider contact… Read On

Ethan Bechtel

“TeleHealth Access for Seniors” Nonprofit Spotlight

In March 2020, siblings Hannah and Arjun Verma began the 501(c)(3) nonprofit TeleHealth Access for Seniors whose mission is to improve telehealth accessibility by collecting compatible mobile devices to donate to senior and low-income patients. TeleHealth Access for Seniors had its genesis when the Verma siblings overheard their parents, both medical professionals, discuss the difficulty… Read On

Melanie Rotax

OhMD vs Video-First Telehealth Companies

In recent months, software companies have been rushing to roll out video conferencing to meet a growing demand for telehealth companies during the COVID-19 pandemic. While it is an invaluable resource, video alone can’t satisfy the needs of a high functioning medical practice. That’s why, according to Press Ganey, an increasing amount of patients across… Read On

Melanie Rotax

Prepare Patients for Video Visits

OhMD built the video visit tool to be user-friendly for patients and providers, but a lot of patients are new to telehealth and need some help getting started. Below are some simple ways to prepare patients for video visits. Prepare Patients with a Pre-Video Visit Saved Reply One way to help prepare a patient is… Read On

Melanie Rotax

What’s a Virtual Waiting Room? Definition & How They Work

With the spread of COVID-19, medical practices across the US have had to implement new social-distancing procedures, like virtual waiting rooms, to protect the health of their patients and staff. What is a Virtual Waiting Room? A virtual waiting room is a modern alternative to the traditional waiting area, allowing patients to check in for… Read On

Ethan Bechtel

Patient Engagement Software Will Improve Your Practice

What is patient engagement? Patient engagement is the collaboration between provider and patient to improve patient health outcomes. Individuals using health services are increasingly asking for more responsive and transparent healthcare systems. It is no secret patients want to be involved in their care. According to several studies, those who play a role in making… Read On

Ethan Bechtel

Patient Relationship Managment (PRM): Types & How to Improve It

Patient relationship management is an essential aspect of all successful practices. In business, customer relationship management plays an integral role in the success of all companies. Businesses depend on keeping customer relationships intact and increasing consumer loyalty. In the healthcare industry maintaining patient relations is even more important, often resulting in an increase in revenue… Read On

Ethan Bechtel

Patient Experience: 5 Ways to Get and Keep New Patients

There are thousands of companies out there that sell solutions to help you grow your medical practice. The majority of them focus almost entirely on marketing, not patient experience. There are companies to help you manage your Facebook Ads and Adwords campaigns. There are companies that sell practice website solutions. And of course, the newspaper… Read On

Melanie Rotax

Why OhMD’s co-founder Ethan Bechtel wants to fix healthcare communication

The CEO and co-founder of OhMD, Ethan Bechtel, is no stranger to healthcare and the life of a regular patient. Like many kids, Ethan spent his youth playing soccer, skiing, snowboarding, and pushing the limits.  “When I was young, we would snowboard in backyards on snowboards without bindings” said Bechtel. “They had a rope connected… Read On

OhMD Team

OMG – texting with patients

OhMD and one of our physician users, Dr. Julio Bracero-Rodriguez, was recently featured in an article in athenainsight about texting with patients! Check it out here: https://insight.athenahealth.com/omg-%E2%80%94-text-doctor Read On

OhMD Team

Co-founder, Ethan Bechtel’s, goal for OhMD Texting for Doctors

Founder and CEO of OhMD, Ethan Bechtel, wants to protect healthcare from HIPAA violations for free. In this day and age texting and other alternatives to phone calling are ideal for the average person in America. Many people outside of the healthcare field don’t know or understand that they cannot communicate with their doctors over… Read On

OhMD Team

Myths about Healthcare Texting

We thought it might be fun to list the myths we’ve heard around texting in healthcare. 3 Myths about Texting #1: “Texting is impersonal” This statement came from a physician who didn’t believe patients wanted to be able to text with their doctors and practices. In fact, she was adamant that patients would hate it. It’s easy to debunk… Read On

OhMD Team

Starbucks Medicine and the Patient Experience

There are some rituals we covet.  For many of us, our morning coffee is among them.  For most of us, our annual physical is not. Apart from feeding our caffeine addiction, visiting a coffee shop is a pleasurable experience.  It provides us with time out from the busy day to take care of ourselves, without… Read On