Ethan Bechtel

How does poor communication affect patient care?

Many times when people connect with us at OhMD, they are looking to add new tools to communicate with patients. The underlying issue that is uncovered 95% percent of the time is that they aren’t just looking for a communication tools. They are looking to solve for the impact of poor communication on patient care.… Read On

Ethan Bechtel

8 reasons you should text your patients

Let’s face it: people don’t answer phone calls anymore. This is especially true when people don’t recognize the number calling them. And even if they do recognize the number calling them, there is a high probability that they are not in a situation where they can answer the phone. Voicemail can be even worse, because… Read On

Ethan Bechtel

How to show empathy over text communication

Practicing empathy, especially through a screen, can be difficult. Nuances of in-person communication can get lost when communicating asynchronously. That’s why it is so important to always be asking yourself how to show empathy over text more effectively. Let’s begin by deciding on a definition for empathy. In the context of healthcare, empathy is generally… Read On

Ethan Bechtel

Workflow Automation for Healthcare: Autopilot

If you use a workflow automation for healthcare tool like Autopilot, you'll give the best first impression for the patient. Read On

Ethan Bechtel

A Zipwhip Alternative for Healthcare

Zipwhip alternatives specifically built for HIPAA compliant healthcare communication are hard to find. Need a replacement for Zipwhip soon? We’re here for you. Landline texting; the ability for physicians and care teams to send outgoing and receive incoming text messages on their existing landline phone number, has become a critical tool in modern patient communication.… Read On

Melanie Rotax

Preventive visits and ways to engage patients in healthcare

Engaging patients in healthcare is much easier said than done. At the beginning of the COVID-19 pandemic, many people were scared to go to the doctor or hospital for fear of exposure. In spite of the risk the pandemic poses, it is still necessary to monitor overall health. Preventative care appointments, like regular checkups, cancer… Read On

Melanie Rotax

Provider burnout and the benefits of technology

Burnout and compassion fatigue have been hot topics in the news since the rise of COVID-19. Especially important is the effect the pandemic has had on medical professionals and the rise of physician burnout. As cases of COVID-19 rose, attention to physician mental health fell by the wayside. It’s time to return focus to the… Read On

Melanie Rotax

Patient Tagging: A patient case management tool

Managing patient preferences, chronic conditions, and referral sources can be a lot to keep track of. But, having a log of this information can be very helpful when it comes to providing satisfactory patient-centered care. A patient case management tool can make all the difference. What if you could make individual identifiers for each patient?… Read On

Melanie Rotax

How to Triage Patient Phone Calls Efficiently: Step-By-Step

Triage patient phone calls with OhMD Patient Calling feature and call patients directly from your computer using your office number. Read On

Melanie Rotax

Direct primary care patient satisfaction improvement tips

Direct primary care patient satisfaction. How do we improve it? When wait times are getting longer, patient management is getting harder, and people are struggling to access the care and attention they need, the direct primary care model is designed to put the patient satisfaction and communication at the forefront.  We’ll provide you an understanding… Read On

Melanie Rotax

What’s a HIPAA Compliant Answering Service? Cost & How it Works

A HIPAA compliant medical answering service is the answer to overwhelming numbers of patient phone calls. OhMD’s Call-to-Text will allow you to manage call volume with a more convenient workflow. A healthcare answering service makes it possible for your medical practice to offer extraordinary patient care while maintaining compliance with HIPAA standards. What’s a HIPAA… Read On

Melanie Rotax

Tips and Technologies to Lead as a Patient Access Manager

As a patient access manager, you act as an ambassador for the patient. It isn’t a job to be taken lightly. You are there at the start of their care journey. When patients first step into the door of a healthcare organization, it can be overwhelming and sometimes scary. You are on the front lines… Read On

Melanie Rotax

What Is Patient-Centered Care? Definition & Examples

Key Takeaways: Patient-Centered Care When patients walk into your office, you want them to feel immediately at-ease. That’s why you have comfortable seating, friendly front desk staff, and magazines to pass the time. You may not realize this, but you are already taking some of the first steps to engaging in patient-centered care. As you… Read On

Melanie Rotax

Choosing the right text to landline option for your practice

Text to landline service. You might see or hear that and say, what does that mean? Why do I care? Most importantly, how does it help me? Exactly like it sounds, text to landline means that people can send SMS and MMS messages to your landline phone number. Software like OhMD allows you to see… Read On

Melanie Rotax

8 ways to improve the management of patient centered care

The management of patient centered care can make or break the healthcare experience. We all strive to center the visit on the patient, but there are many moving pieces to the care experience that can put us off target. There are things you can do, today, to improve the experience that will keep your patients… Read On

Melanie Rotax

10 tips for launching your telehealth marketing plan

Choosing how to introduce a new telehealth marketing plan may be a looming decision – but it doesn’t have to be. What people don’t realize is that the technology used in telehealth can be similar or identical to the technology we use in our day-to-day lives. When most people think of telehealth, they automatically think… Read On

Melanie Rotax

How to Improve Patient Experience: Best Practices & Tips

Patient experience best practices are what we, in healthcare, are always seeking out. Making the care process more accessible, enjoyable, and comfortable are frequently topics of discussion for healthcare providers and staff. With emerging options for care that the patient can choose from, we must strive for the best experience whether it is virtual or… Read On

Melanie Rotax

Physician patient relationships – How to form lasting bonds

Developing and maintaining patient physician relationships is critical to the success of a practice. Developing that crucial personal relationship with a patient can be easier said than done. Here are some tenants to abide by when looking to build a strong rapport with patients. Physician patient relationships rely on great communication A recent study found… Read On

Ethan Bechtel

Chatbots in Healthcare: What They Are, Examples & Benefits

In a rapidly digitizing world, artificial intelligence (AI) continues to revolutionize numerous industries. A technology that’s proving particularly transformative is chatbots. These digital assistants interact in human-like ways, answering queries, providing information, and performing tasks in an array of professional contexts. Healthcare is one such industry where chatbots have begun to make a significant impact,… Read On

Melanie Rotax

What is V1C (Virtual First Care)?

Where did it all start? V1C or virtual first care is emerging as a fresh-faced healthcare solution during an era of social distancing and consumer choice. Over the past year, brick and mortar businesses in many industries, including healthcare, have transitioned to virtual business models to accommodate both staff working from home and patients seeking… Read On