Melanie Rotax

Choosing the right text to landline option for your practice

Text to landline service. You might see or hear that and say, what does that mean? Why do I care? Most importantly, how does it help me? Exactly like it sounds, text to landline means that people can send SMS and MMS messages to your landline phone number. Software like OhMD allows you to see… Read On

Melanie Rotax

8 ways to improve the management of patient centered care

The management of patient centered care can make or break the healthcare experience. We all strive to center the visit on the patient, but there are many moving pieces to the care experience that can put us off target. There are things you can do, today, to improve the experience that will keep your patients… Read On

Melanie Rotax

10 tips for launching your telehealth marketing plan

Choosing how to introduce a new telehealth marketing plan may be a looming decision – but it doesn’t have to be. What people don’t realize is that the technology used in telehealth can be similar or identical to the technology we use in our day-to-day lives. When most people think of telehealth, they automatically think… Read On

Melanie Rotax

How to Improve Patient Experience: Best Practices & Tips

Patient experience best practices are what we, in healthcare, are always seeking out. Making the care process more accessible, enjoyable, and comfortable are frequently topics of discussion for healthcare providers and staff. With emerging options for care that the patient can choose from, we must strive for the best experience whether it is virtual or… Read On

Melanie Rotax

Physician patient relationships – How to form lasting bonds

Developing and maintaining patient physician relationships is critical to the success of a practice. Developing that crucial personal relationship with a patient can be easier said than done. Here are some tenants to abide by when looking to build a strong rapport with patients. Physician patient relationships rely on great communication A recent study found… Read On

Ethan Bechtel

Healthcare chatbot – it’s here to stay

In a rapidly digitizing world, artificial intelligence (AI) continues to revolutionize numerous industries. A technology that’s proving particularly transformative is chatbots. These digital assistants interact in human-like ways, answering queries, providing information, and performing tasks in an array of professional contexts. Healthcare is one such industry where chatbots have begun to make a significant impact,… Read On

Melanie Rotax

What is V1C (Virtual First Care)?

Where did it all start? V1C or virtual first care is emerging as a fresh-faced healthcare solution during an era of social distancing and consumer choice. Over the past year, brick and mortar businesses in many industries, including healthcare, have transitioned to virtual business models to accommodate both staff working from home and patients seeking… Read On

Melanie Rotax

Medical Billing and Coding Tips and Tricks

Billing for services is not always easy in healthcare, so we went straight to the experts for some medical billing and coding tips and tricks so you can be sure you’re not leaving money on the table. Svast helps healthcare providers improve financial performance with certified billers, coders and best-in-class processes for revenue cycle management.… Read On

Melanie Rotax

Telehealth: Building trust with patients

In telehealth, building trust with patients is critical. These days, it’s entirely possible that your first time meeting a new patient could be a virtual experience. How do you make a good first impression, make the patient feel comfortable and offer the same standard of care you would in person? Without the opportunity to meet… Read On

Melanie Rotax

Asynchronous messaging for mental health providers is a game-changer

Asynchronous messaging for mental health is becoming a must-have for clinics around the country. The United States is seeing more people seek out mental health care than ever before. As the stigma around seeking help when people need it most continues to fade, mental health clinics are finding new ways to provide the best possible care.… Read On

Ethan Bechtel

Creating fierce patient loyalty in healthcare through hyper-personalization

Building patient loyalty in healthcare is becoming increasingly more important as competition continues to grow within the marketplace. In a world where convenience is king, delivering high quality care when and how the patient wants it can help to ensure someone continues to come back to your practice. But how do you do it? Ed… Read On

Ethan Bechtel

Digital Call Deflection for Patient Communication

In today’s fast-paced digital world, it is essential for healthcare providers to maximize digital call deflection in order to meet the increasing demands and expectations of patients. By understanding what digital call deflection is and why it is important in healthcare, implementing effective strategies, studying successful case studies, and measuring its impact, providers can overcome… Read On

Ethan Bechtel

How one practice built Disney-level consumer healthcare experience

With consumerism bleeding into all industries including healthcare, consumer healthcare experience is being considered now more than ever before, as patients have more choice in how and where they receive care. Because of this, practices are now competing on elements of the patient experience beyond simply the level of care provided. So the question becomes:… Read On

Ethan Bechtel

Implementing effective telehealth options for your practice

In this episode of “The Patient Conversation”, telehealth consultant Sam Lippolis and OhMD CEO Ethan Bechtel share their expectations for the future of telehealth and suggest best practices for delivering patients the best telehealth experience. They cover the importance of nailing down workflows, training providers on technology, and educating patients to adapt to a hybrid… Read On

Ethan Bechtel

Keeping the televisit at the forefront of care after COVID-19

Even as people are becoming more willing to go back into the doctors office for visits, the value of the televisit has left an indelible mark on patients. Though the U.S. has seen a decline in telehealth usage over the last few months with more and more people becoming vaccinated for COVID-19, a recent study… Read On

Melanie Rotax

How to Ask for Patient Reviews

So you’re asking yourself, how to ask patients for reviews? You’ve come to the right place. The shaping of your medical practice’s online reputation is happening whether you are managing it or not. Your prospective patients make snap judgements about you based on the first things they see when they search the web. Word of… Read On

Ethan Bechtel

Improving patient experience key to compete with Amazon Care

Improving patient experience is something we are all striving for. Unfortunately there is no magic formula to make it happen. Every facility is different, there are nuances to every population served, and there are countless factors for the individual that make improving patient experience really difficult. While we are taking steps toward a value-based care… Read On

Ethan Bechtel

Amazon Care and the future of value based care

Ethan Bechtel, OhMD CEO, recently sat down with John Lynn, Founder and Chief Editor at healthcareittoday.com for “The Patient Conversation” to discuss an important shift in healthcare from fee for service to value based care. They also delve into the expected impacts of Amazon Care on the healthcare industry, suggesting ways for smaller scale medical… Read On

Ethan Bechtel

Google reviews are important for your patient practice

As it turns out, Google reviews are pretty powerful when it comes to growing your patient practice. We learned why Google reviews and your practice’s Google My Business page are critical components of the success of your patient practice in a recent discussion on the topic. OhMD CEO, Ethan Bechtel recently sat down with Matt… Read On

Ethan Bechtel

Improving the Patient Referral Form

What’s happening with the patient referral form? The number one cause of physician burnout is too many bureaucratic tasks like charting and paperwork[1]‘Death by 1000 Cuts’: Medscape National Physician Burnout & Suicide Report 2021. Despite the fact that many providers, particularly specialists, rely on patient referral forms to keep their business afloat, the outdated referral… Read On