Kate Slomkowski

The Healthcare Professional’s Guide to Secure Live Chat Solutions

Have you ever had a package go missing or had questions about an item you wanted to buy? Live website chat may have been your go-to solution to get answers. In the healthcare setting, tools like this could come in handy, but very few were built with healthcare providers specifically in mind. If you have… Read On

Kate Slomkowski

How To Choose a Business Credit Card for Your Practice

Almost every physician in private practice today understands the fear that comes with revenue disruption. For dermatologists, plastic surgeons and doctors in many other fields, the pandemic stalled business. Though it was scary for all, those with credit lines had a safety net.  A business credit card is an essential tool because it allows you… Read On

Kate Slomkowski

How to start a medical practice and technologies to get you moving quicker

You probably are well aware of the benefits of deciding to start a medical practice. Amongst many factors, one in particular stands out: Autonomy. Starting your own medical practice is no easy task. But the freedom that comes with opening your own practice is convincing enough for many. If you’re looking to start a medical… Read On

Kate Slomkowski

Gaining productivity in healthcare teams

Your time is at a premium as part of a healthcare team. Achieve more with less. Less time, less effort, less expense. We'll show you how. Read On

Kate Slomkowski

Central Mass Podiatry transcends the healthcare call center

CASE STUDY – IMPROVING STAFF EFFICIENCY AND CUTTING CALL VOLUME Without needing to hire a healthcare call center, this podiatry group increased marketing efforts while seamlessly handling call volume between two locations. CHALLENGES SOLUTIONS RESULTS In early 2022, staff at Central Mass Podiatry were spending over 5 hours on the phone each day with patients… Read On

Ethan Bechtel

Performing medical chart reviews ahead of scheduled appointments

Putting pre-visit planning into practice has proven to positively impact medical practices time and time again. In fact, medical chart reviews can increase office efficiency and save staff time- up to 30 minutes per day. When put into context, that means that a practice with 220 work days per year, where a health care provider’s… Read On

Ethan Bechtel

Customer Service in Healthcare: Importance & How to Improve It

In 2006, new healthcare reimbursement regulations forced organizations to start viewing patients as customers. Your patients are your customers, and your reimbursement for care delivered dictates that you treat them as such, using skills specifically tailored for offering good customer service in healthcare. As a healthcare provider, you are on the one hand serving a… Read On

Kate Slomkowski

Improving population health management with advanced patient communication

Population health management is becoming an ever-popular topic of conversation, and for good reason. If implemented correctly, it would mean great outcomes for patients and providers alike. Advancing population health allows providers to better serve their patient population by meeting patients where they are. Managing health concerns while they are not dire means less patients… Read On

Ethan Bechtel

Overcoming FQHC challenges with staffing

Federally Qualified Health Centers (FQHCs) face many obstacles when it comes to providing the best possible patient experience. By definition, an FQHC attends to populations that are generally underserved by other healthcare groups. This includes patients who are on both Medicare and Medicaid, as well as rural and migrant populations. Since 2000, the number of… Read On

Ethan Bechtel

How to get patients to leave reviews with OhMD

We rely on reviews to help us make decisions. Whether it’s choosing what movie to watch, or which restaurant to go to, online reviews have become important in our daily life. Like guiding your purchases by the star-rating a product gets, reviews are also crucial when choosing your doctor. In fact, 81% of patients look… Read On

Ethan Bechtel

Is app switching killing your productivity?

Most people are not good multitaskers. As much as we all like to think we are good at managing multiple tasks, the truth is that very few of us are effective at task switching on the fly. App switching, which is a form of multitasking, has become increasingly prevalent in the workforce, and research shows… Read On

Ethan Bechtel

How to Deal With Angry Patients at Your Practice

Dealing with angry patients at one point or another is a given for most healthcare providers. In fact, according to one study, upwards of fifteen percent of patient encounters are considered difficult. For that reason, it’s incredibly important that a staff protocol be in place to manage patients. 6 recommendations for dealing with angry patients… Read On

Ethan Bechtel

How Much Does eClinicalWorks (eCW) Cost Per Month?

A Comprehensive Guide to eClinicalWorks Pricing Electronic Health Record (EHR) solutions have become the norm in the healthcare industry, allowing healthcare professionals to streamline their workflows and improve patient care. eClinicalWorks is one of the leading EHR providers, offering a range of healthcare technology solutions designed to enhance the quality of care and improve patient… Read On

Ethan Bechtel

7 things you can do today to reduce patient no shows using text messaging

Patient no shows are extremely common in healthcare, with rates ranging from 10% to 30% in any given practice. The negative effects for your care team range from underutilizing medical equipment and staff to decreasing practice productivity. It also is expensive to lose appointments to no shows! Many approaches have been suggested to try and… Read On

Ethan Bechtel

Provider compassion and patient outcomes

Intuitively, we understand that compassion and patient outcomes would have a positive association. As social creatures, we are more likely to trust people and follow their recommendations if they show us compassion. Data supports that compassion is vitally important- but what exactly is compassion? A Washington Post article about the role of compassion in health… Read On

Ethan Bechtel

Patients don’t have printers: Implementing electronic forms

Are you feeling overwhelmed, burnt out, and frustrated with your current patient communication workflow? If your answer is yes, we’d hazard a guess that you’re still calling your patients. Maybe you’re calling patients for appointment reminders, prescription refills, or general inquiries. You’re probably also expecting patients to complete printable forms prior to their appointment. Both… Read On

Ethan Bechtel

What Is Personalized Care in Healthcare? Definition & Examples

Across the U.S. healthcare system, providers are increasingly shifting away from one-size-fits-all care and moving toward a more thoughtful, personalized approach. Personalized healthcare centers on treating each patient as an individual, using their medical history, genetics, lifestyle, and preferences to guide more accurate and proactive care decisions. This shift toward personalization reflects a broader move… Read On

Ethan Bechtel

Referral Management made easy with OhMD

For specialist practices, good referral management is critical in acquiring new patients. That’s why it is so important to make the referral process seamless. Whether it’s a provider or a patient as the point of contact in the referral, there are many steps to get to the point of scheduling an appointment. Studies show it… Read On

Ethan Bechtel

The power of accessing telehealth from a text link

Accessing high-quality medical care is hard enough. Providers are busy, and finding a convenient appointment time can be difficult. Since the start of the COVID-19 pandemic, telehealth appointment rates have skyrocketed, and it looks like they’re here to stay. Telehealth adoption makes receiving medical care easier and more convenient for patients, and allows healthcare professionals… Read On

Ethan Bechtel

Using texting to engage elderly patients

Texting is for everyone. Older folks are texting at higher rates, which is why we advocate for using texting to engage elderly patients. Read On