For a busy family medicine practice to provide top-notch patient care, communication is key. Primary care providers might see patients from childhood to adulthood, so it’s important to build a relationship with these families founded on reliable communication and care. OhMD caters to the needs of primary care offices by offering tools for strong communication and increased productivity, creating a better patient experience.
The first of which is two-way SMS texting to allow your front desk staff to put down the phone and reach patients by text instead. Now staff can respond to multiple patients simultaneously from their desktop or smartphone, unlike with traditional phone calls. No more phone tag means 2.9 hours saved on average per staff member per day. With texting, patients get a response within minutes and no longer have to call in, be put on hold, or leave a message. Your clinical staff can also text patients with questions about treatment and medication. Since 90% of people read a text message within 3 minutes of receiving it, patient texting is sure to improve your provider-to-patient communication.
At OhMD, we were shocked to learn that the average doctor spends 49% of their time on administration. That’s why we built electronic Forms to eliminate manual paper filing tasks for you and your staff. Now you can text patients a link to forms to fill out and submit before their appointment, all from their smartphone. With eForms, you can go paperless and save your practice $20 per form filed.
You can also use OhMD to broadcast appointment reminders or announcements by text to a long list of patients at once. Practices using OhMD have seen a 77% decrease in appointment no-shows since they joined the platform.
For the times when in-person visits aren’t necessary, providers can conduct video calls with patients from the OhMD platform. Patients open the video chat from a link sent to them by text. Now the process of seeing, diagnosing and prescribing treatment to a patient can take place in a 15 minute video chat. Your patients will be happy they don’t have to take time out of their day to drive to the office and sit in the waiting room. You’ll be happy you can save time and offer patients dependable care no matter where they are. See what other primary care practices are saying about OhMD here.
To learn more about implementing OhMD as your patient communication platform, schedule a demo with an expert today!