OhMD Team

Gaining productivity in healthcare teams

Your time is at a premium as part of a healthcare team. Achieve more with less. Less time, less effort, less expense. We'll show you how. Read On

OhMD Team

Central Mass Podiatry transcends the healthcare call center

CASE STUDY – IMPROVING STAFF EFFICIENCY AND CUTTING CALL VOLUME Without needing to hire a healthcare call center, this podiatry group increased marketing efforts while seamlessly handling call volume between two locations. In early 2022, staff at Central Mass Podiatry were spending over 5 hours on the phone each day with patients across two locations… Read On

OhMD Team

Performing medical chart reviews ahead of scheduled appointments

Putting pre-visit planning into practice has proven to positively impact medical practices time and time again. In fact, medical chart reviews can increase office efficiency and save staff time- up to 30 minutes per day. When put into context, that means that a practice with 220 work days per year, where a health care provider’s… Read On

OhMD Team

A guide to customer service in healthcare

In 2006, new healthcare reimbursement regulations forced organizations to start viewing patients as customers. Your patients are your customers, and your reimbursement for care delivered dictates that you treat them as such, using skills specifically tailored for offering good customer service in healthcare. As a healthcare provider, you are on the one hand serving a… Read On

OhMD Team

Improving population health management with advanced patient communication

Population health management is becoming an ever-popular topic of conversation, and for good reason. If implemented correctly, it would mean great outcomes for patients and providers alike. Advancing population health allows providers to better serve their patient population by meeting patients where they are. Managing health concerns while they are not dire means less patients… Read On

OhMD Team

Overcoming FQHC challenges with staffing

Federally Qualified Health Centers (FQHCs) face many obstacles when it comes to providing the best possible patient experience. By definition, an FQHC attends to populations that are generally underserved by other healthcare groups. This includes patients who are on both Medicare and Medicaid, as well as rural and migrant populations. Since 2000, the number of… Read On

OhMD Team

How to get patients to leave reviews with OhMD

We rely on reviews to help us make decisions. Whether it’s choosing what movie to watch, or which restaurant to go to, online reviews have become important in our daily life. Like guiding your purchases by the star-rating a product gets, reviews are also crucial when choosing your doctor. In fact, 81% of patients look… Read On

OhMD Team

Is app switching killing your productivity?

Most people are not good multitaskers. As much as we all like to think we are good at managing multiple tasks, the truth is that very few of us are effective at task switching on the fly. App switching, which is a form of multitasking, has become increasingly prevalent in the workforce, and research shows… Read On

OhMD Team

Dealing with angry patients at your practice

Dealing with angry patients at one point or another is a given for most healthcare providers. In fact, according to one study, upwards of fifteen percent of patient encounters are considered difficult. For that reason, it’s incredibly important that a staff protocol be in place to manage patients. 6 recommendations for dealing with angry patients… Read On

OhMD Team

7 things you can do today to reduce patient no shows using text messaging

Patient no shows are extremely common in healthcare, with rates ranging from 10% to 30% in any given practice. The negative effects for your care team range from underutilizing medical equipment and staff to decreasing practice productivity. It also is expensive to lose appointments to no shows! Many approaches have been suggested to try and… Read On

OhMD Team

Provider compassion and patient outcomes

Intuitively, we understand that compassion and patient outcomes would have a positive association. As social creatures, we are more likely to trust people and follow their recommendations if they show us compassion. Data supports that compassion is vitally important- but what exactly is compassion? A Washington Post article about the role of compassion in health… Read On

OhMD Team

Patients don’t have printers: Implementing electronic forms

Are you feeling overwhelmed, burnt out, and frustrated with your current patient communication workflow? If your answer is yes, we’d hazard a guess that you’re still calling your patients. Maybe you’re calling patients for appointment reminders, prescription refills, or general inquiries. You’re probably also expecting patients to complete printable forms prior to their appointment. Both… Read On

OhMD Team

How patient personalization is changing the way we treat patients

In recent years, patient personalization has emerged as one of the most important advances in the shift to a value-based care model. It’s a process of taking into account all the unique aspects of a patient’s medical history in order to make medical decisions in the best interests of that patient. This shift away from… Read On

OhMD Team

Referral Management made easy with OhMD

For specialist practices, good referral management is critical in acquiring new patients. That’s why it is so important to make the referral process seamless. Whether it’s a provider or a patient as the point of contact in the referral, there are many steps to get to the point of scheduling an appointment. Studies show it… Read On

OhMD Team

The power of accessing telehealth from a text link

Accessing high-quality medical care is hard enough. Providers are busy, and finding a convenient appointment time can be difficult. Since the start of the COVID-19 pandemic, telehealth appointment rates have skyrocketed, and it looks like they’re here to stay. Telehealth adoption makes receiving medical care easier and more convenient for patients, and allows healthcare professionals… Read On

OhMD Team

Using texting to engage elderly patients

Around the country, we’re seeing more and more organizations texting to engage older populations. Despite the stereotypes related to older adults and their use of technology, data supports that they are actually embracing new ways to communicate. Ready to start texting with your patients?Let’s chat! We’ve consulted with many healthcare providers and organizations who were… Read On

OhMD Team

How does poor communication affect patient care?

Many times when people connect with us at OhMD, they are looking to add new tools to communicate with patients. The underlying issue that is uncovered 95% percent of the time is that they aren’t just looking for a communication tools. They are looking to solve for the impact of poor communication on patient care.… Read On

OhMD Team

8 reasons you should text your patients

Let’s face it: people don’t answer phone calls anymore. This is especially true when people don’t recognize the number calling them. And even if they do recognize the number calling them, there is a high probability that they are not in a situation where they can answer the phone. Voicemail can be even worse, because… Read On

OhMD Team

How to show empathy over text communication

Practicing empathy, especially through a screen, can be difficult. Nuances of in-person communication can get lost when communicating asynchronously. That’s why it is so important to always be asking yourself how to show empathy over text more effectively. Let’s begin by deciding on a definition for empathy. In the context of healthcare, empathy is generally… Read On

OhMD Team

Workflow Automation for Healthcare: Autopilot

Workflow automation in healthcare is crucial for eliminating tedious work for care teams and can reduce the effects of being overworked or understaffed. Automation doesn’t just have an impact on care teams, but also on patients, as it can ease frustrations in many care processes. Studies show that workflow automation improves quality, efficiency, and productivity… Read On