OhMD Team

How patient personalization is changing the way we treat patients

In recent years, patient personalization has emerged as one of the most important advances in the shift to a value-based care model. It’s a process of taking into account all the unique aspects of a patient’s medical history in order to make medical decisions in the best interests of that patient. This shift away from… Read On

OhMD Team

Referral Management made easy with OhMD

For specialist practices, good referral management is critical in acquiring new patients. That’s why it is so important to make the referral process seamless. Whether it’s a provider or a patient as the point of contact in the referral, there are many steps to get to the point of scheduling an appointment. Studies show it… Read On

OhMD Team

The power of accessing telehealth from a text link

Accessing high-quality medical care is hard enough. Providers are busy, and finding a convenient appointment time can be difficult. Since the start of the COVID-19 pandemic, telehealth appointment rates have skyrocketed, and it looks like they’re here to stay. Unfortunately, some telehealth platforms can be complicated. Even the most tech-savvy patients may struggle with telehealth… Read On

OhMD Team

Using texting to engage elderly patients

Around the country, we’re seeing more and more organizations texting to engage elderly patients. Despite the stereotypes related to older Americans and their use of technology, data supports that they are actually embracing new ways to communicate. Ready to start texting with your patients?Let’s chat! We’ve consulted with many healthcare providers and organizations who were… Read On

OhMD Team

How does poor communication affect patient care?

Many times when people connect with us at OhMD, they are looking to add new tools to communicate with patients. The underlying issue that is uncovered 95% percent of the time is that they aren’t just looking for a communication tools. They are looking to solve for the impact of poor communication on patient care.… Read On

OhMD Team

8 reasons you should text your patients

Let’s face it: people don’t answer phone calls anymore. This is especially true when people don’t recognize the number calling them. And even if they do recognize the number calling them, there is a high probability that they are not in a situation where they can answer the phone. Voicemail can be even worse, because… Read On

OhMD Team

How to show empathy over text communication

Practicing empathy, especially through a screen, can be difficult. Nuances of in-person communication can get lost when communicating asynchronously. That’s why it is so important to always be asking yourself how to show empathy over text more effectively. Let’s begin by deciding on a definition for empathy. In the context of healthcare, empathy is generally… Read On

OhMD Team

Workflow Automation for Healthcare: Autopilot

Workflow automation in healthcare is crucial for eliminating tedious work for care teams and can reduce the effects of being overworked or understaffed. Automation doesn’t just have an impact on care teams, but also on patients, as it can ease frustrations in many care processes. Studies show that workflow automation improves quality, efficiency, and productivity… Read On

OhMD Team

A Zipwhip Alternative for Healthcare

Zipwhip alternatives specifically built for HIPAA compliant healthcare communication are hard to find. Need a replacement for Zipwhip soon? We’re here for you. Landline texting; the ability for physicians and care teams to send outgoing and receive incoming text messages on their existing landline phone number, has become a critical tool in modern patient communication.… Read On

OhMD Team

Preventive visits and ways to engage patients in healthcare

Engaging patients in healthcare is much easier said than done. At the beginning of the COVID-19 pandemic, many people were scared to go to the doctor or hospital for fear of exposure. In spite of the risk the pandemic poses, it is still necessary to monitor overall health. Preventive visits, like regular checkups, cancer screenings,… Read On

OhMD Team

Provider burnout and the benefits of technology

Burnout and compassion fatigue have been hot topics in the news since the rise of COVID-19. Especially important is the effect the pandemic has had on medical professionals and the rise of provider burnout. As cases of COVID-19 rose, attention to provider mental health fell by the wayside. It’s time to return focus to the… Read On

OhMD Team

Patient Tagging: A patient case management tool

Managing patient preferences, chronic conditions, and referral sources can be a lot to keep track of. But, keeping a log of this information can be very helpful for you to practice patient-centered care. A patient case management tool can make all the difference. What if you could make individual identifiers for each patient? With patient… Read On

OhMD Team

How to triage patient phone calls from your desktop

Triage patient phone calls with OhMD Patient Calling feature and call patients directly from your computer using your office number. Read On

OhMD Team

Direct primary care patient satisfaction improvement tips

Direct primary care patient satisfaction. How do we improve it? When wait times are getting longer, patient management is getting harder, and people are struggling to access the care and attention they need, the direct primary care model is designed to put the patient satisfaction and communication at the forefront.  We’ll provide you an understanding… Read On

OhMD Team

Your new go-to HIPAA compliant medical answering service

A HIPAA compliant medical answering service is the answer to overwhelming numbers of patient phone calls. OhMD’s Virtual Phone Assistant will allow you to manage call volume with a more convenient workflow. How does an automated medical answering service work? When a patient calls your practice, you can give them options to get in touch… Read On

OhMD Team

Tips and Technologies to Lead as a Patient Access Manager

As a patient access manager, you act as an ambassador for the patient. It isn’t a job to be taken lightly. You are there at the start of their care journey. When patients first step into the door of a healthcare organization, it can be overwhelming and sometimes scary. You are on the front lines… Read On

OhMD Team

What is patient centered care?

When patients walk into your office, you want them to feel immediately at-ease. That’s why you have comfortable seating, friendly front desk staff, and magazines to pass the time. You may not realize this, but you are already taking some of the first steps to engaging in patient-centered care. As you can imagine, patients want… Read On

OhMD Team

Choosing the right text to landline option for your practice

Text to landline. You might see or hear that and say, what does that mean? Why do I care? Most importantly, how does it help me? Exactly like it sounds, text to landline means that people can send SMS and MMS text messages to your landline phone number. Through software you’ll be able to see… Read On

OhMD Team

How online intake forms will save you time and energy

In some context or another, we are all patients. We have all hurriedly completed paper forms in the waiting room just minutes before seeing a healthcare professional. This was likely a stressful experience for you, and left your provider with minimal time to review your chart. Imagine a world where you are given the opportunity… Read On

OhMD Team

8 ways to improve the management of patient centered care

The management of patient centered care can make or break the healthcare experience. We all strive to center the visit on the patient, but there are many moving pieces to the care experience that can put us off target. There are things you can do, today, to improve the experience that will keep your patients… Read On