Kate Slomkowski

Starbucks Medicine, Part 2: How the patient experience has changed in 2026

What healthcare can still learn from Starbucks. A 2026 update on patient experience, why access has become the front door to care, and how modern communication tools are changing how patients interact with practices. Read On

Olivia Roche

Is Zoom HIPAA Compliant?

Is Zoom HIPAA compliant? Diving into the popular video conferencing platform to see if it meets patient communication security requirements. Read On

Kate Slomkowski

How to prepare for a telehealth visit

Wondering how to prepare for a telehealth visit? We've compiled a couple of key suggestions for making the most of your visits. Read On

Ethan Bechtel

Building a telemental health practice

Telemental health is convenient, and decreases barriers to seeking care. Get tips on starting your own telemental health practice. Read On

Ethan Bechtel

Patient texting: How to get your patients to hang up the phone and text you instead

Patient texting has been a game changer-- forget missed calls or waiting on hold. Let's dive into getting patients to text your practice. Read On

Ethan Bechtel

Overcoming FQHC challenges with staffing

Federally Qualified Health Centers (FQHCs) face many obstacles when it comes to providing the best possible patient experience. By definition, an FQHC attends to populations that are generally underserved by other healthcare groups. This includes patients who are on both Medicare and Medicaid, as well as rural and migrant populations. Since 2000, the number of… Read On

Ethan Bechtel

The power of accessing telehealth from a text link

Accessing high-quality medical care is hard enough. Providers are busy, and finding a convenient appointment time can be difficult. Since the start of the COVID-19 pandemic, telehealth appointment rates have skyrocketed, and it looks like they’re here to stay. Telehealth adoption makes receiving medical care easier and more convenient for patients, and allows healthcare professionals… Read On

Ethan Bechtel

Access to Telehealth Services for Mental Health Expanded at Ayana Therapy

CASE STUDY –  HOW ONE ORGANIZATION EXPANDED ACCESS TO TELEHEALTH SERVICES FOR MENTAL HEALTH USING OHMD A virtual care center provides access to telehealth services for mental health helping clients with culturally competent therapists using texting and video visits CHALLENGES: SOLUTIONS: RESULTS: Ayana Therapy was founded in 2018 by CEO Eric Coly, from Senegal, who… Read On

Ethan Bechtel

“TeleHealth Access for Seniors” Nonprofit Spotlight

In March 2020, siblings Hannah and Arjun Verma began the 501(c)(3) nonprofit TeleHealth Access for Seniors whose mission is to improve telehealth accessibility by collecting compatible mobile devices to donate to senior and low-income patients. TeleHealth Access for Seniors had its genesis when the Verma siblings overheard their parents, both medical professionals, discuss the difficulty… Read On

Melanie Rotax

Telehealth Reimbursement for Therapists

On April 30, 2020, the Center for Medicare & Medicaid (CMS) announced they will extend telehealth reimbursement to include therapist providers. This update is long-awaited by therapy practices nationwide who have struggled to stay in touch with clients due to COVID-19. Telehealth Reimbursement Changes The announcement covers a series of new directives to connect all… Read On

Melanie Rotax

HIPAA compliant telehealth platforms for healthcare providers

In a post COVID-19 world, HIPAA compliant telehealth platforms are in high demand. Here are some telemedicine companies you should consider. Read On