Kate Slomkowski

5 Ways a Great Patient Experience Drives Clinic Growth

Medical practices are receiving more patient calls and messages than ever, yet staffing has not kept pace. This article explains what healthcare AI agents are, which workflows they should handle, and how they reduce call volume and manual intake work while keeping clinical teams in control. Read On

Kate Slomkowski

Starbucks Medicine, Part 2: How the patient experience has changed in 2026

What healthcare can still learn from Starbucks. A 2026 update on patient experience, why access has become the front door to care, and how modern communication tools are changing how patients interact with practices. Read On

Kate Slomkowski

Building the Future of Healthcare Communication with Twilio

At OhMD, our mission is simple: make connecting with your doctor as easy as possible. No phone trees. No portals. No endless hold music. Just fast, secure, human-centered communication. That’s why we’re excited to share two highlights in our work with Twilio: a Twilio Partner Spotlight and recognition from Twilio’s CEO Khozema Shipchandler during a… Read On

Kate Slomkowski

What’s New in OhMD: August Edition

Exciting new features and added functionality to existing ones; here’s what’s coming to OhMD this month: OhMD Smart Assignments leverages AI to interpret the intent of incoming patient messages and intelligently route them to the appropriate team/teammate. Smart Assignments Spend less time triaging messages and more time having meaningful conversations with patients. Internal Colleague Note… Read On

OhMD Team

What’s New in OhMD: July Edition

It’s July and we’re releasing some super product features that will make your team feel like they’ve gained superpowers. Here’s what’s new this month: Private Colleague Notes For your eyes only! You can now leave a quick private note for a colleague right inline the patient conversation. Use it for: Example: “Patient mentioned switching insurance… Read On

Ethan Bechtel

What’s RCS Chat? Definition & What It’s Used For

RCS Chat Overview A new messaging technology is poised to transform how healthcare professionals connect with their patients – RCS messaging. If you haven’t heard of it, you’re not alone. Most people are still unfamiliar with RCS chat. But that’s about to change. Keep reading to learn more about what RCS text messaging is, how… Read On

Ethan Bechtel

Patient texting: How to get your patients to hang up the phone and text you instead

Patient texting has been a game changer-- forget missed calls or waiting on hold. Let's dive into getting patients to text your practice. Read On

Ethan Bechtel

How to get patients to leave reviews with OhMD

We rely on reviews to help us make decisions. Whether it’s choosing what movie to watch, or which restaurant to go to, online reviews have become important in our daily life. Like guiding your purchases by the star-rating a product gets, reviews are also crucial when choosing your doctor. In fact, 81% of patients look… Read On

Ethan Bechtel

Is app switching killing your productivity?

Most people are not good multitaskers. As much as we all like to think we are good at managing multiple tasks, the truth is that very few of us are effective at task switching on the fly. App switching, which is a form of multitasking, has become increasingly prevalent in the workforce, and research shows… Read On

Ethan Bechtel

How does poor communication affect patient care?

Many times when people connect with us at OhMD, they are looking to add new tools to communicate with patients. The underlying issue that is uncovered 95% percent of the time is that they aren’t just looking for a communication tools. They are looking to solve for the impact of poor communication on patient care.… Read On

Ethan Bechtel

8 reasons you should text your patients

Let’s face it: people don’t answer phone calls anymore. This is especially true when people don’t recognize the number calling them. And even if they do recognize the number calling them, there is a high probability that they are not in a situation where they can answer the phone. Voicemail can be even worse, because… Read On

Ethan Bechtel

Workflow Automation for Healthcare: Autopilot

If you use a workflow automation for healthcare tool like Autopilot, you'll give the best first impression for the patient. Read On

Melanie Rotax

Preventive visits and ways to engage patients in healthcare

Engaging patients in healthcare is much easier said than done. At the beginning of the COVID-19 pandemic, many people were scared to go to the doctor or hospital for fear of exposure. In spite of the risk the pandemic poses, it is still necessary to monitor overall health. Preventative care appointments, like regular checkups, cancer… Read On

Melanie Rotax

Direct primary care patient satisfaction improvement tips

Direct primary care patient satisfaction. How do we improve it? When wait times are getting longer, patient management is getting harder, and people are struggling to access the care and attention they need, the direct primary care model is designed to put the patient satisfaction and communication at the forefront.  We’ll provide you an understanding… Read On

Melanie Rotax

What’s a HIPAA Compliant Answering Service? Cost & How it Works

A HIPAA compliant medical answering service is the answer to overwhelming numbers of patient phone calls. OhMD’s Call-to-Text will allow you to manage call volume with a more convenient workflow. A healthcare answering service makes it possible for your medical practice to offer extraordinary patient care while maintaining compliance with HIPAA standards. What’s a HIPAA… Read On

Melanie Rotax

Tips and Technologies to Lead as a Patient Access Manager

As a patient access manager, you act as an ambassador for the patient. It isn’t a job to be taken lightly. You are there at the start of their care journey. When patients first step into the door of a healthcare organization, it can be overwhelming and sometimes scary. You are on the front lines… Read On

Melanie Rotax

What Is Patient-Centered Care? Definition & Examples

Key Takeaways: Patient-Centered Care When patients walk into your office, you want them to feel immediately at-ease. That’s why you have comfortable seating, friendly front desk staff, and magazines to pass the time. You may not realize this, but you are already taking some of the first steps to engaging in patient-centered care. As you… Read On

Melanie Rotax

Choosing the right text to landline option for your practice

Text to landline service. You might see or hear that and say, what does that mean? Why do I care? Most importantly, how does it help me? Exactly like it sounds, text to landline means that people can send SMS and MMS messages to your landline phone number. Software like OhMD allows you to see… Read On

Melanie Rotax

8 ways to improve the management of patient centered care

The management of patient centered care can make or break the healthcare experience. We all strive to center the visit on the patient, but there are many moving pieces to the care experience that can put us off target. There are things you can do, today, to improve the experience that will keep your patients… Read On

Melanie Rotax

Asynchronous messaging for mental health providers is a game-changer

Asynchronous messaging for mental health is becoming a must-have for clinics around the country. The United States is seeing more people seek out mental health care than ever before. As the stigma around seeking help when people need it most continues to fade, mental health clinics are finding new ways to provide the best possible care.… Read On