42% of patient calls to medical practices go unanswered during business hours. Each missed call costs ~$200 in lost appointments. Three missed calls per day adds up to $10,000/month per provider.
And 20% of front desk staff leave every year — phones are a top driver of turnover.
Practices using OhMD see 68% fewer staff-handled calls and 65% cost savings.
Patient calls have become unmanageable, and every day your team is answering the same routine calls over and over.
With OhMD patient communication software, you’ll cut patient calls in half and get hours back in your day. Patients won’t wait on hold and your team won’t need to play phone tag. It’s all made possible with automated text messaging and AI voice calling.
Over 90% of text messages are read within the first three minutes, while only 20% of phone calls from an unknown number are answered.
Bring high patient call volume under control. Short-staffed care teams can spend more time on care and less on administrative tasks.
HIPAA compliant patient communication software that saves your staff members hours each day.
Features: Two-way SMS, call deflection, web chat, voicemail transcription, and patient forms.
OhMD brings automation together with human conversations for efficient patient communication.
Save staff time and never miss another patient call with AI agents that answer routine calls for appointment scheduling, prescription refills and patient referrals. Instantly handle patient calls while you focus on delivering the highest quality care.
Practices using OhMD cut down patient calls in half, saving 4 or more hours per staff per day.
While your patient is answering questions, your team can jump directly into the same conversation to deliver a truly personalized patient experience.
Features: AI agents that answer patient calls, patient self scheduling, message broadcasts, AI chat routing, appointment reminders, and EHR integrations.
The traditional means of reaching patients don’t work like they used to. OhMD can bring efficiency and automation to patient communication in a way that drives new revenue into your practice.
When your staff is busy on the phones, patients are abandoning calls and appointments. Now you scale your appointment scheduling team with ease, 24/7.
See how practices cut calls 50–68%.
Features: Campaigns, custom reporting, dedicated support, SSO, and API.
Now you can save all your patient conversations directly into the patient chart in your EHR so you can reference a longitudinal record of patient communication between visits.
Add information from real conversations with patients in a click. Easily search for any of your patients from right within OhMD without any need to manually add them. Document time on video visits and phone calls for easy billing. OhMD’s EHR integration is built to help you deliver high quality care and a healthier bottom line.
athenahealth, eClinicalWorks, Healthie, DrChrono, AdvancedMD, ModMed, Elation… the list goes on. OhMD integrates with over 85 EHRs to make your care team more efficient.
Our call center is finally manageable. OhMD gave us a way to serve patients without hiring more staff.
Our AI agent technology easily integrates into your phone tree to answer the calls you need the most help with. Whether it’s off-hours scheduling calls, call overflow when the phones are busy, or routine calls during the day for refills or appointments, our AI agent – Nia – can answer patient calls.
Our AI agent – Nia – is built to handle routine patient calls automatically. Your team can jump in at any point and have more complex conversations over voice or two-way texting. That’s what makes OhMD’s Hero-in-the-Loop technology different than point solutions that offer voice AI.
No problem. Patient communication with OhMD is designed with the flexibility to allow for each practice to use it in the way they’d like. So that means you can set OhMD up to allow patient texts to go to your front office team, back office team, or clinicians if you prefer.
Yes. With OhMD’s Conversational Patient Communication software, practices can send appointment reminder texts to patients without ever requiring those patients to download an app.
Once you’ve created an OhMD account, you can use it for clinical communication and care coordination with your colleagues. Learn more here.
HIPAA compliant texting is a secure means of transmitting protected health information (PHI) by text message. Consequently, there are a number of technical safeguards and procedural requirements that both a vendor (e.g. OhMD), and a covered entity (e.g. a medical practice) must adhere to. HIPAA compliant texting allows for streamlining of physician, care team, and clinical communication which leads to improved operational efficiencies and a higher standard of patient care. Learn more…
Complying with HIPAA is a shared responsibility between the customer and OhMD. In other words, there are a number of logistical and technical requirements that must be met to make a product HIPAA secure. You can read more here.
Yes. OhMD can be used by physicians, other healthcare providers and their teams on any web browser along with our iOS and Android apps. Patients can access OhMD from the mobile apps, or by responding to an encrypted message from a practice on their mobile device.
OhMD uses your practice phone number to send and receive messages, meaning higher patient engagement.
No. Actually your practice can set OhMD hours in the admin settings so that patients receive an out-of-office reply outside of normal business hours. As a result, you’ll still be able to view messages at any time, but you won’t be obligated to respond right away.
Yes. OhMD allows you and your practice staff to securely text any of your patients regardless of whether they have the OhMD app or not. And you can send these secure messages from the OhMD platform on your mobile device or directly from your computer.
No. This is one of the biggest adoption barriers with patient portals — asking patients to download yet another app. With OhMD, patients communicate through their phone’s native text messaging. No app download, no login, no password reset. For encrypted conversations containing PHI, patients simply tap a secure link in their text message. Staff use the OhMD platform (web, iOS, or Android), but patients never need to install anything.
Patient communication software is a platform that lets medical practices communicate with patients across text, phone, web chat, and video from a single inbox. The best ones replace phone tag with asynchronous messaging — patients text when it’s convenient, staff respond when they can, and nobody sits on hold. Look for HIPAA compliance, EHR integration, and the ability to handle both automated and human conversations.
Most patient calls are routine: scheduling, refills, directions, insurance questions, appointment confirmations. Communication platforms like OhMD deflect these calls to text conversations using call-to-text technology and AI voice agents. The AI handles the routine requests automatically. Complex or sensitive calls get routed to staff with full context. Practices using OhMD report 68% fewer staff-handled calls because patients get faster answers through text than they ever did waiting on hold.
It can be, but not all texting is automatically HIPAA compliant. Standard SMS is not encrypted, so platforms that send patient health information over regular text messages are technically non-compliant. HIPAA-compliant patient texting requires a signed Business Associate Agreement (BAA) with the vendor, encryption of data in transit and at rest, audit logging, and access controls. OhMD handles this by offering both standard SMS (with patient consent) for non-PHI messages and encrypted messaging through secure links for sensitive health information.
The good ones do. OhMD integrates with 85+ EHR systems including athenahealth, eClinicalWorks, NextGen, Allscripts, ModMed, and many others. Integration means patient records sync automatically — no manual data entry. Conversations push back to the patient chart with one click, and incoming messages get routed based on patient data from the EHR. If your EHR isn’t on the supported list, OhMD’s API allows custom integrations.
How do AI agents answer patient calls?