Introducing Nia! A voice AI assistant for answering patient calls.
OhMD Patient Communication Platform
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    The human-in-the-loop patient communication platform

    Simplify

    Streamline patient communication & engagement

    • Two-way SMS & secure texting
    • Call-to-text
    • Web chat
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    Automate

    Automate workflows & improve care coordination

    • AI assistant
    • Broadcast messaging
    • Automation & Smart Assignments
    • Conversation management
    • EHR integration

    Scale

    Scale operations & unlock enterprise capabilities

    • Campaigns
    • Custom reporting
    • Dedicated support
    • Multi-tenant, SSO
    • API

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    Meet Nia — your AI assistant for patient calls
  • Use Cases
    Physician Practice Text-enabled landline for texting and video Multi-location Practice Centralized texting across facilitiesCall Center Patient texting hub for hospitals & health systemsDeveloper Embed HIPAA-compliant texting into your software
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  • Features
  • The human-in-the-loop patient communication platform

    Simplify

    Streamline patient communication & engagement

    • Two-way SMS & secure texting
    • Call-to-text
    • Web chat
    • Forms

    Automate

    Automate workflows & improve care coordination

    • AI assistant
    • Broadcast messaging
    • Automation & Smart Assignments
    • Conversation management
    • EHR integration

    Scale

    Scale operations & unlock enterprise capabilities

    • Campaigns
    • Custom reporting
    • Dedicated support
    • Multi-tenant, SSO
    • API

    View all features

    Meet Nia — your AI assistant for patient calls
  • Use Cases
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  • Multi-location Practice
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Ethan Bechtel

May 13, 2025

OhMD Launches Nia: A Human-in-the-Loop AI Voice Assistant to Transform Healthcare Communication Powered by Twilio’s ConversationRelay

FOR IMMEDIATE RELEASE Nia Enables Healthcare Practices to Automate Responses for Common Patient Requests Burlington, VT — May 14, 2025 — OhMD, a leading patient communication platform for physician practices, announced the launch of Nia, a revolutionary AI voice assistant powered by Twilio’s innovative ConversationRelay service.  Nia manages simple, routine patient requests and flags sensitive… Read On

Ethan Bechtel

March 6, 2025

OhMD Receives Cartesia Grant to Advance AI-Powered Healthcare Communication

OhMD has received a grant to develop and integrate AI-driven communication features using Cartesia’s advanced real-time intelligence platform. This grant allows us to explore real-time AI capabilities that enhance patient-provider interactions through seamless, natural speech. Cartesia is a real-time AI platform specializing in multimodal intelligence, enabling high-quality speech generation, voice applications, and fine-tuned voice models.… Read On

Ethan Bechtel

March 5, 2025

OhMD Receives ElevenLabs Grant to Enhance Human-Like AI Voice in Healthcare

OhMD is excited to announce the securing of a grant to test and build AI-enhanced features with ElevenLabs for patient communication. This opportunity allows us to explore new ways to improve provider-patient interactions using cutting-edge AI-generated voice technology. ElevenLabs is an AI audio research and deployment company focused on making content accessible in any language… Read On

Ethan Bechtel

March 4, 2025

Vermont Public: OhMD’s Ethan Bechtel Talks Health Care Tech

OhMD Co-founder and CEO, Ethan Bechtel, was recently featured on Vermont Public’s In Good Health Program. He was part of a panel of Vermont-based health tech leaders to discuss how innovation is improving patient care. Read the transcript below, or have a listen to the full discussion on the Vermont Public website. In Good Health:… Read On

Ethan Bechtel

September 24, 2020

“TeleHealth Access for Seniors” Nonprofit Spotlight

In March 2020, siblings Hannah and Arjun Verma began the 501(c)(3) nonprofit TeleHealth Access for Seniors whose mission is to improve telehealth accessibility by collecting compatible mobile devices to donate to senior and low-income patients. TeleHealth Access for Seniors had its genesis when the Verma siblings overheard their parents, both medical professionals, discuss the difficulty… Read On

Ethan Bechtel

April 30, 2020

Life during lockdown might be much better if technophobia hadn’t held back innovation

Washington Post: Now that much of the world is in lockdown, relying on technology that many viewed with worry and suspicion mere months ago, the consequences of that fearfulness are coming into focus. Consider the past decade and the rise of smartphones and tablets, when an informal coalition of sociologists, media outlets, politicians and others… Read On

Ethan Bechtel

March 28, 2020

This Company Is Making Texting With Your Doctor the New Normal

Sometimes, the stats just speak for themselves. “We know that 98 percent of patients will read a text message, and 90 percent of those patients will see that text message within three minutes,” says Ethan Bechtel, founder of telehealth startup OhMD. “When you compare that to email, which is read 20 percent of the time, or… Read On

Ethan Bechtel

March 11, 2020

Healthcare IT News: To protect against coronavirus, OhMD offers free version of its patient texting platform

OhMD, a healthcare communications platform vendor, is offering a free version of its patient-texting platform to healthcare-provider organizations to help prevent the spread of the coronavirus disease (COVID-19) through more effective and instantaneous communications between patients and medical practices. The company says thousands of practices and hospitals in all 50 states already use the OhMD… Read On

Ethan Bechtel

August 18, 2018

5 Burlington Startups to Watch

Given Vermont’s reputation for snow sports and miles of mountains, one might expect the Green Mountain State to be full of startups that live up to it. That expectation is true; but it’s not the end of the story. Take Burlington, for instance. The state’s largest city is home to several interesting startups, in fields… Read On

Ethan Bechtel

January 21, 2018

Healthcare IT News: HIPAA-compliant text messaging helps doctors, patients with care and recovery

Mel Viney, MD, is a hospitalist with emergency room responsibilities at Artesian Valley Health System and is on the front lines of the opioid crisis. He treats patients addicted to opioids every day. One such treatment includes the prescription of Suboxone, a narcotic medication used to aid recovering addicts with the symptoms of withdrawal from… Read On

Ethan Bechtel

December 1, 2017

TechCrunch: A Prescription for Healing the Healthcare Industry

Some of the biggest opportunities to improve the world exist in healthcare. The more smart people we entice to work on these problems, the better our world will be. Winning in healthcare can be building a billion-dollar company, while also tangibly improving and saving lives. OhMD — a HIPAA-compliant texting app — is intelligently targeting… Read On

Ethan Bechtel

September 11, 2017

AllYouCanTech: He Took His Last Business From $1.5M to $10M/Year Helping Doctors. Now He Wants to Change Healthcare Communication

Meet Vermonter Ethan Bechtel, internet entrepreneur since 2000 and founder of healthcare text messaging platform OhMD. Hello Ethan! Thanks for chatting with AllYouCanTech. Can you please introduce your company to our audience?OhMD makes healthcare communication simple. We believe that improved communication improves patient outcomes while making physicians and healthcare providers more efficient and better at… Read On

Ethan Bechtel

June 22, 2017

Becker’s Health IT & CIO Review: Solving the Interoperability Crisis in Healthcare with Consumer Tech

On June 15, 2017, U.S. Food and Drug Administration Commissioner Scott Gottlieb, M.D., announced that the FDA is preparing to launch a Digital Health Innovation Plan. The DHIP will resolve some of the ambiguity that exists regarding how the FDA approaches new technologies, allowing innovators to invest their time and resources more wisely. This is… Read On

Ethan Bechtel

June 13, 2017

HealthIT Security: Utilizing Secure Texting for Efficient, Simple Communications

Maintaining HIPAA compliance in provider-to-patient communication and even in physician-to-physician communication is critical, which is why secure texting has increased in popularity. With technology evolving, organizations cannot afford to compromise PHI through SMS texting or an unsecured email. However, covered entities also desire a simple and efficient way to transfer information that does not hinder… Read On

OhMD Team

June 1, 2017

Becker’s Health IT & CIO Review: Health IT Key Notes

OhMD, a HIPAA-compliant texting platform, joined athenahealth’s ‘More Disruption Please’ program. Read the full article here. Read On

OhMD Team

May 26, 2017

mHealth Times: OhMD Partners with athenahealth’s ‘More Disruption Please’ Program to Bring Secure Texting to Patients and Physicians

OhMD, a HIPAA-compliant texting platform for patients and healthcare professionals, announced a partnership with athenahealth, Inc. through athenahealth’s ‘More Disruption Please’ (MDP) program. As part of the athenahealth® Marketplace, this newly integrated application is now available to athenahealth’s growing network of more than 99,000 healthcare providers for more efficient communication between patients, colleagues, and other… Read On

OhMD Team

May 11, 2017

Modern Healthcare: Engaging with patients to keep them happy and healthy

OhMD integrates with EHRs and is a secure texting platform for both patient-provider and provider-provider communication. “We view texting as far and away the preferred platform for communication these days,” said Amelia Coleman, vice president of business development for OhMD. “This is going to become second nature for providers across the board.” Read the full… Read On
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