Sometimes, the stats just speak for themselves. “We know that 98 percent of patients will read a text message, and 90 percent of those patients will see that text message within three minutes,” says Ethan Bechtel, founder of telehealth startup OhMD. “When you compare that to email, which is read 20 percent of the time, or a patient portal message, which is read 7 percent of the time, you quickly realize there is literally no other way to do this at scale.”

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