Text‑first patient line for hospitals and health systems
Phones light up. Queues grow. Agents flip between tools. Patients wait on hold. Give your call center a single, secure platform to deflect phone call volume to text message and watch wait times fall.
What happens when you add OhMD
Handle more with less hold
Agents manage dozens of patient chats at once instead of one call at a time.
Cut abandoned calls by up to 60 %
A quick text deflects routine questions before they clog the queue. Give callers an option in your phone menu to hang up and switch to text message seamlessly.
Shorten average handle time
Message templates speed insurance checks, refills, and appointment steps. Patients can even send images and forms all by text.
Boost satisfaction scores
Patients get fast, clear answers on the channel they open 98 % of the time. A great opportunity to increase patient satisfaction and your CAHPS communication scores.
Stay HIPAA-ready
Lock down communication as you see fit with controls to limit visibility or have conversations over encrypted chat. Keep every text, photo and video visit secure for patients and staff.
How OhMD fits a healthcare call center
- Text‑enable your existing numbers
No new lines to promote and get patients to save in their contacts
- One dashboard, robust control
Set teams and control visibility of conversations as you see fit, letting you streamline chats by location, service line, language, or shift
- Assign conversations with ease
Registration, triage, billing, nurse advice – route only the messages they need to see. Bring the right people into the conversation at the right time
- Escalate in a tap
Launch voice or video call from the same conversation thread without moving the patient
- Sync to the EHR
Push transcripts, photos, and consents in the chart in a click with native integrations with leading EHRs like athenahealth, eClinicalWorks, Veradigm (Allscripts), and more.
Built for complex systems
Academic medical centers, regional health systems, multi‑hospital networks, specialty institutes, and outsourced contact centers all run smoother when routine calls switch to text.
Turn long waits into quick chats. Book a demo and see how OhMD can lighten your call load.