OhMD is a patient communication software that allows you to streamline patient intake, visits and follow-up without every leaving patients on hold. As a result, what used to take hours, now takes just seconds.
Patient calls have become unmanageable, and every day your team is answering the same routine calls over and over.
With OhMD patient communication software, you’ll cut patient calls in half and get hours back in your day. Patients won’t wait on hold and your team won’t need to play phone tag. It’s all made possible with automated text messaging and AI voice calling.
Over 90% of text messages are read within the first three minutes, while only 20% of phone calls from an unknown number are answered.
Bring high patient call volume under control. Short-staffed care teams can spend more time on care and less on administrative tasks.
HIPAA compliant patient communication software that saves your staff members hours each day.
OhMD brings automation together with human conversations for efficient patient communication.
Save staff time and never miss another patient call by automating routine calls for appointment scheduling, prescription refills and patient referrals. Instantly handle patient calls while you focus on delivering the highest quality care.
Practices using OhMD cut down hours spent on administrative tasks by 2-3 hours per staff per day.
While your patient is answering questions, your team can jump directly into the same conversation to deliver a truly personalized patient experience.
The traditional means of reaching patients don’t work like they used to. OhMD can bring efficiency and automation to patient communication in a way that drives new revenue into your practice.
When your staff is busy on the phones, patients are abandoning calls and appointments. Now you scale your appointment scheduling team with ease, 24/7.
Increase patient collections by as much as 30% and decrease visit no shows with Appointment Reminder Texts
Now you can save all your patient conversations directly into the patient chart in your EHR so you can reference a longitudinal record of patient communication between visits.
Add information from real conversations with patients in a click. Easily search for any of your patients from right within OhMD without any need to manually add them. Document time on video visits and phone calls for easy billing. OhMD’s EHR integration is built to help you deliver high quality care and a healthier bottom line.
Cerner, Epic, athenahealth, eClinicalWorks… the list goes on. OhMD integrates with over 85 EHRs to make your care team more efficient.
OhMD saved the lives of two of my newborn patients. Without the pictures and the immediacy of OhMD, I might not have understood how serious the situation was. There’s no greater endorsement than that.
No problem. Patient communication on OhMD was designed with the flexibility to allow for each provider to use it in the way they’d like. So that means you can set OhMD up to allow patient texts to go to your office staff, or if you’d like, you can receive them directly.
Once you’ve created an OhMD account, you can use it for clinical communication and care coordination with your colleagues. Learn more here.
Yes. With OhMD’s Conversational Patient Communication software, practices can send appointment reminder texts to patients without ever requiring those patients to download an app.
Yes! As a matter of fact, OhMD can be used with any other healthcare professional with an OhMD account. You can use OhMD from Web, iOS, and Android to communicate with clinicians both in, and outside your practice.
“HIPAA Compliant Texting” is a secure means of transmitting protected health information (PHI) by text message. Consequently, there are a number of technical safeguards and procedural requirements that both a vendor (e.g. OhMD), and a covered entity (e.g. a medical practice) must adhere to. HIPAA compliant texting allows for streamlining of physician, care team, and clinical communication which leads to improved operational efficiencies and a higher standard of patient care. Learn more…
Complying with HIPAA is a shared responsibility between the customer and OhMD. In other words, there are a number of logistical and technical requirements that must be met to make a product HIPAA secure. You can read more here.
Yes. In fact, OhMD can be used by physicians, other healthcare providers and their teams on any web browser along with our iOS and Android apps. Patients can access OhMD from the mobile apps, or by responding to an encrypted message from a practice on their mobile device.
No patients will never see your cell phone number on OhMD.
No. Actually your practice can set OhMD hours in the admin settings so that patients receive an out-of-office reply outside of normal business hours. As a result, you’ll still be able to view messages at any time, but you won’t be obligated to respond right away.
Yes. OhMD allows you and your practice staff to securely text any of your patients regardless of whether they have the OhMD app or not. And you can send these secure messages from the OhMD platform on your mobile device or directly from your computer.
No. In fact, OhMD allows your practice to send and receive text messages to any patient directly from your computer with our paid plan.
Yes. As a matter of fact, you can use OhMD’s free or premium platform to communicate with any other physician, clinician, pharmacy, or practice that is also on OhMD. Learn more here.
The OhMD app is available for download in the App Store or Google Play Store. In addition, OhMD’s premium plans can communicate with patients without requiring them to download the app at all!
OhMD believes that great relationships begin with great conversations. Our patient communication software is entirely designed around text-based conversations that improve the patient-practice relationship.
What if I don’t want patients to communicate with me directly?