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At OhMD, we’ve always believed better communication leads to better care. That belief has shaped every part of our platform, from simple two-way texting to automated appointment reminders and digital forms. Today, we’re taking that commitment one major step further with the launch of something BIG.
Meet Nia — your ultimate human-in-the-loop AI practice assistant.
Nia is the first-of-its-kind voice-based AI assistant purpose-built for healthcare. We believe AI could never replace your expertise as a healthcare team. You cannot automate a truly human interaction. This is where Nia is different.
While others may offer a one-size-fits-all AI agent with the promise to take tasks off your plate without human intervention, Nia is built for human-in-the-loop AI assistance. Nia effortlessly engages with patients for routine requests, swiftly providing them the convenience they desire, but here’s the game changer…
Whenever a conversation grows too complex for AI alone, Nia intuitively loops in your team, ensuring no patient request ever falls through the cracks. Nia unlocks a pathway to care for your patients with lightning speed, all without sacrificing the human connection that drives patient satisfaction.
Watch the Video: A New Kind of Assistant for Your Practice
We get it—the AI hype is everywhere. But what we’ve built with Nia isn’t just another tech demo or chatbot wrapper. We know patient conversations are incredibly nuanced. Even the smartest AI today can confidently handle only around 60% of common requests—think routine scheduling or medication refills.
We built Nia to be the perfect balance. With a powerful AI that collects all the information needed for your simple, everyday patient communication workflows, Nia takes the mundane, time-sucking tasks off your plate, and then hands them off to your team of experts who are alerted precisely when they’re needed.
Smarter patient communication, delivered with a human touch.
Why Nia Matters (Now More Than Ever)
Most healthcare practices are overwhelmed by patient call volume. Routine questions like “What time is my appointment?” or “Can I get a refill?” are eating up hours of staff time every single day.
Here’s what Nia does instead:
- Answers the phone quickly and efficiently
- Collects all the information you need for common tasks like scheduling, prescription refills, and intake questions
- Summarizes every conversation and auto-routes it to the right person or team when a human-in-the-loop is needed
- True to OhMD’s texting roots, those phone calls can then be converted to text, allowing your team to manage multiple conversations at once and cut down on phone tag
Nia is predicted to answer 55 Million patient calls this year. On average a practice can save 5 hours each day, with call volume reduced up to 60%.
Human-in-the-Loop: Why We Built Nia This Way
One thing we learned quickly: even the best AI can only go so far. That’s why Nia is built with a human-in-the-loop design.
For about 60% of patient requests, Nia can handle the call from start to finish and then hand off to your staff for follow up. For more complex interactions, Nia seamlessly transitions the conversation to a staff member—without losing context or dropping the ball. Every interaction is routed properly, summarized and monitored so patients never feel lost in the system.
This is automation with empathy. And it’s what makes Nia different from all the fully agentic AI tools you might’ve heard about in the news.
What This Means for Our Customers
If you’re an OhMD customer today, you’ve already seen how much time can be saved with better communication tools. Nia is the next chapter in that story.
Imagine saving five hours per day, per provider. Imagine cutting voicemails and phone tag by half. Imagine giving your team room to breathe—while still delivering a great patient experience.
That’s what Nia delivers.
How to Get Started
Nia will first be offered to current OhMD users that are on the waitlist. If you’d like to learn more, reach out to team@ohmd.com and we’ll walk you through how Nia works and get your team on the waitlist.
The Future of Communication is Here
It’s like a cheat code for your practice. Time once spent collecting information, can now be spent creating the human connection that has so much importance in positive health outcomes.
Nia isn’t about replacing you or your team. It’s about giving you the support you need to focus on care, not callbacks.
If you’re ready to see what AI can do when it’s built for healthcare—with empathy, safety, and scale—Nia is here.
Learn more at nia.ohmd.com
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