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When searching for a patient communication platform, it’s natural to compare tools like Solutionreach and OhMD, especially when it comes to pricing. But while cost matters, it’s only one part of the equation. This breakdown will help you understand how the two platforms stack up across features, experience, and approach.
Comparing Solutionreach Pricing and Features vs. OhMD
Why Solutionreach’s Pricing Alone Doesn’t Tell the Full Story
Solutionreach does not publicly list its pricing, and the platform is structured around tiered packages and optional add-ons. While it includes core patient messaging tools in its Essentials plan, features like digital intake, batch messaging, and surveys require upgrading to higher tiers or purchasing additional modules.
OhMD, by contrast, offers transparent pricing starting at $250/month, with core features like secure texting, intake, surveys, and batch messaging included in all plans. This structure makes OhMD more predictable and accessible for small practices or fast-moving teams.
More importantly, pricing should not be the only factor in your decision. Consider how easy the platform is to implement, how quickly patients adopt it, and whether it reduces your team’s workload or adds to it.
What Solutionreach and OhMD Have in Common
Both Solutionreach and OhMD offer the core capabilities most practices look for in a patient communication platform. That includes HIPAA-compliant two-way texting, automated appointment reminders to reduce no-shows, and recall messaging to help bring patients back in for care. Both platforms also support online scheduling options and integrate with a variety of EHR and practice management systems. In addition, each offers workflow automation to help front desk staff manage common tasks like confirming appointments or collecting forms.
Even though the features appear similar on paper, the experience of using each platform can feel very different. OhMD is designed to be simple, fast to implement, and easy to adopt. All core features are included in every plan, so there’s no need to add upgrades just to access the basics.
Solutionreach takes a more structured, tier-based approach. While it offers flexibility, many helpful features like digital intake or batch messaging are only available on higher-tier plans or as separate add-ons. For teams looking for a fully integrated experience without extra complexity, OhMD may be the better fit.
The Solutionreach Approach: Tiered Platform with Add-Ons
Solutionreach is a robust platform, but it’s often geared toward mid-size to larger practices. While its Essentials plan covers foundational messaging features, more advanced functionality like intake, surveys, and payment tools are either locked behind higher tiers or offered as add-ons.
That modular approach can be helpful for larger organizations with specific tech stacks, but it may introduce complexity or hidden costs for smaller teams.
Why OhMD Works Better for Real Patient Conversations
When a patient texts your office with OhMD, they receive a quick, customized response. If encryption is needed, the conversation can switch seamlessly to a secure format — without asking the patient to sign in to a portal or download a new tool.
With Solutionreach, some of that flexibility depends on which package you’ve purchased and how the system is configured. While effective for structured messaging, it may not deliver the immediacy or human feel patients expect in a modern communication experience.
Texting vs. Phone Calls: What the Data Says
- 98% of text messages are opened (Entrepreneur)
- 85% of people want to reply to texts from businesses (Twilio)
- 80% of Americans do not answer unknown calls (Pew Research)
- 9 out of 10 people prefer messaging for business communication (Twilio)
These stats show a clear shift in communication preferences. People are far more likely to see, respond to, and engage with text messages than phone calls. This isn’t just about convenience. It’s about aligning with how people already communicate in their daily lives.
OhMD is designed around this behavior. Instead of treating texting as a secondary option, it makes secure messaging the core of the patient experience. That means your practice can connect with patients in a way they actually prefer, leading to faster responses, fewer missed appointments, and less back-and-forth for your staff.
G2 Reviews: What Real Users Say
Solutionreach has a G2 rating of 4.3 out of 5, with reviewers noting its strong recall and messaging tools but also citing complexity in setup and feature access across plans.
OhMD scores higher at 4.7 out of 5, with users praising the platform’s ease of use, responsive support, and patient-centered design.
Final Thoughts: Solutionreach vs. OhMD
Solutionreach is a capable system with broad functionality, especially for practices that need layered messaging tools and optional billing features. But for many teams, it may be more than what’s needed — and less flexible than expected at the entry level.
OhMD offers a streamlined, patient-first experience with transparent pricing, making it a strong fit for healthcare organizations that want real-time communication, efficient workflows, and fast patient adoption without the complexity.
Disclaimer
The information provided on this comparative pricing page is intended for informational purposes only. All data regarding our competitors’ products and services, including pricing and features, has been obtained from publicly available sources and is accurate to the best of our knowledge as of the date of publication. We make no representations or warranties, express or implied, regarding the accuracy, completeness, or reliability of this information.
Comparative statements are based on our analysis and are not endorsed or verified by our competitors. Prices and features may vary based on specific circumstances, regions, and time of purchase. Please verify all information directly with the respective companies before making any purchasing decisions.
This page is not intended to mislead or disparage any competitor’s products or services. If you believe any information is incorrect or misleading, please contact us at web@ohmd.com, and we will review and update the information as necessary.
